Air Conditioning And Heating Supply

It is a bit frustrating we have explained multiple times with the customer that the water district would install the curb stop (City shut off) in the backyardThe city will not excavate the trench to install the new shut offThey (the water district) requires the contractor to excavate a proper hole to access their main line to install the new curb stopThe water district water line was 5’ deep, thus required a significant amount of excavation to expose the water lineI spoke with the customer on multiple occasions to explain what was going on and what was the home owner/ contractors responsibility and what was the water districts responsibilityThe customer then contacted me to meet in our office approxweeks ago, and instead of coming to our office to discuss and resolve the matter she went to the Revdex.comI have a text message from her approving the additional workThank you for your time [redacted]

Consumer states that his agent has spoken directly to the business and there was a settlement agreement reached. The business agreed to  modify the bill to a reduced amount that was acceptable to the consumer. The exact amount agreed to was $1,100. Adjustment made was of $683.69.  Consumer...

is satisfied with the resolution but would like to state that he never agreed to any amount above the $800. The consumer was willing to negotiate a different amount if the business found any further issues that needed attention. Business failed to communicate  and obtain the authorization and consent to move forward with the $1,700 charged.

It is a bit frustrating we have explained multiple times with the customer that the water district would install the curb stop (City shut off) in the backyard. The city will not excavate the trench to install the new shut off. They (the water district) requires the contractor to excavate a...

proper hole to access their main line to install the new curb stop. The water district water line was 5’ deep, thus required a significant amount of excavation to expose the water line. I spoke with the customer on multiple occasions to explain what was going on and what was the home owner/ contractors responsibility and what was the water districts responsibility. The customer then contacted me to meet in our office approx. 3 weeks ago, and instead of coming to our office to discuss and resolve the matter she went to the Revdex.com. I have a text message from her approving the additional work. Thank you for your time. [redacted]