Air Conditioning Associates Inc

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.It was through a number of errors in online submission of a complaint on the Hilton website that caused me to think that Hilton didn't care.Nothing could be further from the truth They have kept their word and made it right
Sincerely,
*** * ***

*** *** is independently owned and operated.Per *** ***, the customer had originally purchased the *** at their Outrigger Reef Hotel location and the store has a no refund policy as printed on the receipt and at the register. Next day after the purchase, the customer went to
*** *** at the Hilton Hawaiian Village and said she wanted to exchange the jade/gold *** which she had purchased the Outrigger location. Store allowed the exchange for *** pearl strand necklace and customer did not come back to get the appraisal paper

Aloha,Thank you for writing a review and sharing your feedbackWe regret to hear about the various challenges that you experienced during your recent stay with usHilton Hawaiian Village is dedicated in providing our guests with exceptional service and creating a memorable stay and are truly sorry that we did not succeed in fulfilling our promiseWe are continuously striving to perfect our services to our valued guests and will certainly look into the areas that you experienced issuesWe have attached a receipt for your referenceA $credit was made to your folio on 11/at the MOD desk as a result of your complaint about the room. In regards to the valet charges, the attached receipt does show the correction of the lump charges on 11/and a total of charges were made, not 10. We do apologize for the original mistake and for your inconvenience. In continuing to make it right for you, we will give you an additional credit and refund one-night stay plus taxes for a total of $to the credit card that we have on file. Please allow 10-14days for this credit to reflect on your account.Once again, we appreciate your feedback as we are always looking for ways to improve and enhance our guest experience. We hope you will reconsider and allow us another chance to welcome you back for a more enjoyable stay.Warm Regards,Guest Services TeamHilton Hawaiian Village

Hello, The Hilton has offered to send me a voucher for 1 night free.  A voucher for a hotel that I no longer wish to patronize is not acceptable for the terrible experiences I had during my stay.  I am not asking for a full refund; I would rather receive a refund for the one night...

they are wiling to credit me.  I also would like for this hotel to be reinspected by the health department. Thank you.

Complaint: [redacted]
I am rejecting this response because: I appreciate the efforts made by the hotel to investigate the incident. However, I still don't understand the outcome. I locked the bag into the safe when I checked in. I still have the code with me. According to the hotel staff whom I spoke to, the safe would not unlock by itself. Someone must unlocked it after I checked out. They need to interview the housekeeping staff who cleaned the room when I left. I know that most likely I will not be able to get my bag back. Thank Revdex.com for your help!
Sincerely,
[redacted]

During the guests’ stay with us the following complaints were brought to the Manager’s attention. The pool remained closed, some of the elevators went down twice during their stay resulting in longer wait times for all guests, and the chances of upgrading from their one bedroom mountain view suite...

with two double beds. Weather caused some delays in opening the pool on time but we offered a map of where 4 other pools were located on the 22-acre property, as well as pointed out the beach and lagoon locations which all guests have access to. The compensation for the wait times and the pool being closed resulted in the following: 70,000 Hhonor reward points credited to the guest’s account, $50 resort credit, and a voucher for complimentary use of beach umbrella and two chairs on the beach. The upgrade request is always based on availability and at the time, we were running 95% occupancy in the building. The responding Manager did offer an upgrade from the mountain view suite to a partial ocean view suite but the guest declined needing two double beds in the room. The manager did extend a courtesy to contact the guest if anything with two beds opens in a one bedroom suite in a higher category. The guests took it upon themselves to look online to see if there were any other openings in a larger room and came across the Penthouse units, which are at a much higher point and price, and upgrades to not apply to these rooms. The guest came down to talk to another manager and demanded to be put into the penthouse since it was available and was advised that upgrades to the penthouse do not apply.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Aloha,We have communicated directly to Mr. [redacted] and have resolved the dispute.  See attached for further details.Please let us know if you require additional information or have any questions. Regards,Mumi M[redacted]Hilton Hawaiian Village Waikiki Beach Resort - Executive Office

Aloha!The refund was processed on June 7 in the amount of $31.41 as a credit to her [redacted] account.   David M[redacted], Director of rooms left a voice mail at 2:52 pm today (June 14, 2016) for the guest advising of the refund and inviting her to call him if she has any...

questions.Mahalo,Mumi M[redacted]EA/Special Projects Manager - Executive OfficeHILTON HAWAIIAN VILLAGE WAIKIKI BEACH RESORT

This is our formal response to complaint ID [redacted]. After the review of internal reports, we have the following summary:The guest called six (6) days after check-out to inquire about apurse left inside the in-room safe. Several guests arrived and departed from the some room without requesting to...

access a lock safe in the room. Housekeeping serviced the room multiple times within the six days without requesting Security assistance to unsecure the In-room safe. Lost and found databasewas searched with negativeresults. Lastly, there is no record on lock interrogation report of Security accessing the room.In conclusion, there is no evidence to indicate that the guest left the purse
secured inside the in­ room safe.For more detailed information, please see the attached inter-office memorandum from our Safety & Security Department.Should you have any questions. or require additional information, please email me at [redacted].Sincerely, Tracy W[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 21, 2016Aloha,
Mr. David M[redacted], our Director of Rooms, spoke with Mrs. [redacted]
yesterday afternoon (01/20/16) and they agreed to meet halfway, wherein Hilton Hawaiian Village will refund 50,000 of the
100,00 points used for the Oct 28 – 30, 2015 stay.  We also
upgraded M/M...

[redacted] to a 12 type (aka junior suite) in [redacted] while they
were here.
Mrs. [redacted] said she is satisfied
with the outcome and we will purchase the points.  Mr. David M[redacted] also advised Mrs. [redacted] to
allow up to 30 business days for the HH points to appear in her account.Should you have any questions, or require additional information, please contact me directly at [redacted] or at [redacted].Regards,Mumi M[redacted]Executive OfficeHilton Hawaiian Village

From: [redacted] Sent: Tuesday, July 07, 2015 9:42 AM To: [redacted] Subject: Cas # [redacted]   Aloha [redacted],   It was nice speaking to you this morning on the phone.   I just wanted to let you know that I spoke to the guest which is from Korea with a...

translator and the issues has been resolved. We do not have anything in writing since it was all done via phone.   Please let me know if you need anything further on this iisue.   [redacted] General Manager Hilton Grand Vacations Club Grand Waikikian Tower, Lagoon Tower, Kalia Tower, Grand Islander Tower at Hilton Hawaiian Village [redacted]