Air Conditioning Associates

Driver entered property for a fill that was not needed proceeded to the propane tank which was housing a nest with live baby starlings that my children were studying for a school project He willfully removed the nest and killed live baby birds without consulting the property owner He had no legal right to remove the nest from my property Contacted his superiors who confirm the removal of nest but wont disclose where he has put it This is not a safety issue despite noco saying it is a combustable situation? They are just trying to protect a worker who stole and removed my personal property

During the guests’ stay with us the following complaints were brought to the Manager’s attentionThe pool remained closed, some of the elevators went down twice during their stay resulting in longer wait times for all guests, and the chances of upgrading from their one bedroom mountain view suite with two double bedsWeather caused some delays in opening the pool on time but we offered a map of where other pools were located on the 22-acre property, as well as pointed out the beach and lagoon locations which all guests have access toThe compensation for the wait times and the pool being closed resulted in the following: 70,Hhonor reward points credited to the guest’s account, $resort credit, and a voucher for complimentary use of beach umbrella and two chairs on the beachThe upgrade request is always based on availability and at the time, we were running 95% occupancy in the buildingThe responding Manager did offer an upgrade from the mountain view suite to a partial ocean view suite but the guest declined needing two double beds in the roomThe manager did extend a courtesy to contact the guest if anything with two beds opens in a one bedroom suite in a higher categoryThe guests took it upon themselves to look online to see if there were any other openings in a larger room and came across the Penthouse units, which are at a much higher point and price, and upgrades to not apply to these roomsThe guest came down to talk to another manager and demanded to be put into the penthouse since it was available and was advised that upgrades to the penthouse do not apply

We have a heating unit in our bedroom which is in a separate heating and cooling system than the rest of the houseNoco installed this in and there is a year warranty on itIt stopped working and we contacted no I on 12/19/They came out and attempted unsuccessfully to repair it on 12/22/The service tech left saying he wojld contact [redacted] for the petI called Noco on 1/2/to see where the part was as I had received a Labor bill and I update on when the heater would be fixed and the pet was not yet orderedI was told they would have it overnighted and it would arrive on 1/4/at the latestI called this morning and it still has not even shipped from [redacted] I am being jerked around and it is -today with the wind chill and these last few weeks haveEven unusually coldOur entire house is cold and I’m sure our heating bill will reflect that and there was day where ice was growing on the walls of our walk in closet which is concerning for moisture and

Complaint: [redacted] I am rejecting this response because: I appreciate the efforts made by the hotel to investigate the incidentHowever, I still don't understand the outcomeI locked the bag into the safe when I checked inI still have the code with meAccording to the hotel staff whom I spoke to, the safe would not unlock by itselfSomeone must unlocked it after I checked outThey need to interview the housekeeping staff who cleaned the room when I leftI know that most likely I will not be able to get my bag backThank Revdex.com for your help! Sincerely, [redacted] **

Aloha,We have communicated directly to Mr [redacted] and have resolved the dispute See attached for further details.Please let us know if you require additional information or have any questionsRegards,Mumi M [redacted] Hilton Hawaiian Village Waikiki Beach Resort - Executive Office

Hello, The Hilton has offered to send me a voucher for night free A voucher for a hotel that I no longer wish to patronize is not acceptable for the terrible experiences I had during my stay I am not asking for a full refund; I would rather receive a refund for the one night they are wiling to credit me I also would like for this hotel to be reinspected by the health departmentThank you

I had points I saved day by day week by week, they changed the plan but no one say anything and I was every week at the gas station!

Aloha!The refund was processed on June in the amount of $as a credit to her [redacted] account David M***, Director of rooms left a voice mail at 2:pm today (June 14, 2016) for the guest advising of the refund and inviting her to call him if she has any questions.Mahalo,Mumi M [redacted] EA/Special Projects Manager - Executive OfficeHILTON HAWAIIAN VILLAGE WAIKIKI BEACH RESORT

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

This is our formal response to complaint ID [redacted] After the review of internal reports, we have the following summary:The guest called six (6) days after check-out to inquire about apurse left inside the in-room safeSeveral guests arrived and departed from the some room without requesting to access a lock safe in the roomHousekeeping serviced the room multiple times within the six days without requesting Security assistance to unsecure the In-room safeLost and found databasewas searched with negativeresultsLastly, there is no record on lock interrogation report of Security accessing the room.In conclusion, there is no evidence to indicate that the guest left the purse secured inside the in­ room safe.For more detailed information, please see the attached inter-office memorandum from our Safety & Security Department.Should you have any questionsor require additional information, please email me at [redacted] .Sincerely, Tracy W [redacted] General Manager