Initial Business Response /* (1000, 5, 2016/02/16) */
We apologize for your experienceWe do not return gas or electrical parts, as is stated at the store and on the bottom of your receiptWe cannot resale them once they have been installed at allThey are used at that point and customers are
purchasing new parts from us, not installed or usedWe also cannot accept liability if damage has occurred to an installed part, however short that may be, if it is resoldAgain I'm sorry for your disappointment with our policies but they are there for your protection as well as oursNo member of Management or ownership was ever contacted about this issueThe 1st we heard was when this compliant was posted on our facebook page and then nowWe have been a reputable family owned company for years in this communityWe are sorry that you did not bring in your old part and we would have checked it and told you that you did not need oneWe hate to see people spend money they don't need toAs with all stores, we have return polices that some people will not be satisfied with
Initial Business Response /* (1000, 5, 2016/02/16) */
We apologize for your experienceWe do not return gas or electrical parts, as is stated at the store and on the bottom of your receiptWe cannot resale them once they have been installed at allThey are used at that point and customers are
purchasing new parts from us, not installed or usedWe also cannot accept liability if damage has occurred to an installed part, however short that may be, if it is resoldAgain I'm sorry for your disappointment with our policies but they are there for your protection as well as oursNo member of Management or ownership was ever contacted about this issueThe 1st we heard was when this compliant was posted on our facebook page and then nowWe have been a reputable family owned company for years in this communityWe are sorry that you did not bring in your old part and we would have checked it and told you that you did not need oneWe hate to see people spend money they don't need toAs with all stores, we have return polices that some people will not be satisfied with