Complaint: [redacted] I am rejecting this response because: the response skillfully distorted the truth of what happened last summer and tried to hide up their own mistakes and responsibilitiesTo set the case clear from the start, we hired Air Demand through the home warranty company not to replace our coil but to repair our AC unitAir Demand claimed that the problem was in the coil, but after the replacement the problem persistedHence we seriously question the necessity of replacing this unit, as well as the $that they charged us; the home warranty company clearly stated to us that this charge was purely due to Air Demand and had nothing to do with the warrantyWithin days of the replacement of the coil, we reported to the home warranty company, as well as Air Demand, that the AC again failed to cool down the airSince then, Air Demand sent several technicians and found various reasons (including the argument that their previous team failed to tighten some screws), but the problem never got fixedWe eventually decided to step off because Air Demand made another lousy charge of $1000+ to replace the outdoor unitThey failed to explain what the charges were about, nor could they guarantee that this would solve the AC problemHence this proposal looks like yet another blind guess rather than a serious solutionIn summary, we cannot accept the response from Air Demand for the highly distorted picture of what had happenedWe gave them many opportunities to fix the AC problem and paid $750, but they failed to keep their promises and left us unprotected in the hot Texas summerHence we insist upon our right to request the full refund for the payment of &Thanks Regards, [redacted] ***
In May we serviced the air conditioning unit at [redacted] This was request by [redacted] home warranty company.We found multiple leaks in the coil that were unrepairable in a system that is approximately years oldWe reported to the home warranty companyThey agreed to replace the coil, not the entire unitThe homeowner was required to pay $due to there coverage with the home warranty companyThis repair was placed on hold because home owner wanted warranty company to pay 100%Home warranty company refusedHomeowner decided to move forward with repairsCoil was replaced, unit was working.In August we received a second request to serviceWhen we returned to the property there was a leak found in the condenser, again this equipment is approximately years oldHomeowner decided to cash out with warranty companyThey received money from warranty company to handle repairs on there ownIn September we received a charge back from the credit card that was used for the installation of the coilThe homeowner was stating that there was NO service performedDocumentation provided this was alsoCharge back was returned.Unfortunately we are in the middle between what the homeowner wants an what the home warranty company will pay for.Warranty company paid us $for the installation of the coilWe will not be refunding any money, coil was installed.Thank youAir Demand
In May 2016 we serviced the air conditioning unit at [redacted]. This was request by [redacted] home warranty company.We found multiple leaks in the coil that were unrepairable in a system that is approximately 20 years old. We reported to the home warranty company. They agreed...
to replace the coil, not the entire unit. The homeowner was required to pay $750.00 due to there coverage with the home warranty company. This repair was placed on hold because home owner wanted warranty company to pay 100%. Home warranty company refused. Homeowner decided to move forward with repairs. Coil was replaced, unit was working.In August 2016 we received a second request to service. When we returned to the property there was a leak found in the condenser, again this equipment is approximately 20 years old. Homeowner decided to cash out with warranty company. They received money from warranty company to handle repairs on there own. In September 2016 we received a charge back from the credit card that was used for the installation of the coil. The homeowner was stating that there was NO service performed. Documentation provided this was false also. Charge back was returned.Unfortunately we are in the middle between what the homeowner wants an what the home warranty company will pay for.Warranty company paid us $200.00 for the installation of the coil. We will not be refunding any money, coil was installed.Thank youAir Demand
Complaint: [redacted]
I am rejecting this response because: the response skillfully distorted the truth of what happened last summer and tried to hide up their own mistakes and responsibilities. 1. To set the case clear from the start, we hired Air Demand through the home warranty company not to replace our coil but to repair our AC unit. Air Demand claimed that the problem was in the coil, but after the replacement the problem persisted. Hence we seriously question the necessity of replacing this unit, as well as the $750 that they charged us; the home warranty company clearly stated to us that this charge was purely due to Air Demand and had nothing to do with the warranty. 2. Within days of the replacement of the coil, we reported to the home warranty company, as well as Air Demand, that the AC again failed to cool down the air. Since then, Air Demand sent several technicians and found various reasons (including the argument that their previous team failed to tighten some screws), but the problem never got fixed. 3. We eventually decided to step off because Air Demand made another lousy charge of $1000+ to replace the outdoor unit. They failed to explain what the charges were about, nor could they guarantee that this would solve the AC problem. Hence this proposal looks like yet another blind guess rather than a serious solution. In summary, we cannot accept the response from Air Demand for the highly distorted picture of what had happened. We gave them many opportunities to fix the AC problem and paid $750, but they failed to keep their promises and left us unprotected in the hot Texas summer. Hence we insist upon our right to request the full refund for the payment of &750. Thanks.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: the response skillfully distorted the truth of what happened last summer and tried to hide up their own mistakes and responsibilitiesTo set the case clear from the start, we hired Air Demand through the home warranty company not to replace our coil but to repair our AC unitAir Demand claimed that the problem was in the coil, but after the replacement the problem persistedHence we seriously question the necessity of replacing this unit, as well as the $that they charged us; the home warranty company clearly stated to us that this charge was purely due to Air Demand and had nothing to do with the warrantyWithin days of the replacement of the coil, we reported to the home warranty company, as well as Air Demand, that the AC again failed to cool down the airSince then, Air Demand sent several technicians and found various reasons (including the argument that their previous team failed to tighten some screws), but the problem never got fixedWe eventually decided to step off because Air Demand made another lousy charge of $1000+ to replace the outdoor unitThey failed to explain what the charges were about, nor could they guarantee that this would solve the AC problemHence this proposal looks like yet another blind guess rather than a serious solutionIn summary, we cannot accept the response from Air Demand for the highly distorted picture of what had happenedWe gave them many opportunities to fix the AC problem and paid $750, but they failed to keep their promises and left us unprotected in the hot Texas summerHence we insist upon our right to request the full refund for the payment of &Thanks Regards, [redacted] ***
In May we serviced the air conditioning unit at [redacted] This was request by [redacted] home warranty company.We found multiple leaks in the coil that were unrepairable in a system that is approximately years oldWe reported to the home warranty companyThey agreed to replace the coil, not the entire unitThe homeowner was required to pay $due to there coverage with the home warranty companyThis repair was placed on hold because home owner wanted warranty company to pay 100%Home warranty company refusedHomeowner decided to move forward with repairsCoil was replaced, unit was working.In August we received a second request to serviceWhen we returned to the property there was a leak found in the condenser, again this equipment is approximately years oldHomeowner decided to cash out with warranty companyThey received money from warranty company to handle repairs on there ownIn September we received a charge back from the credit card that was used for the installation of the coilThe homeowner was stating that there was NO service performedDocumentation provided this was alsoCharge back was returned.Unfortunately we are in the middle between what the homeowner wants an what the home warranty company will pay for.Warranty company paid us $for the installation of the coilWe will not be refunding any money, coil was installed.Thank youAir Demand
In May 2016 we serviced the air conditioning unit at [redacted]. This was request by [redacted] home warranty company.We found multiple leaks in the coil that were unrepairable in a system that is approximately 20 years old. We reported to the home warranty company. They agreed...
to replace the coil, not the entire unit. The homeowner was required to pay $750.00 due to there coverage with the home warranty company. This repair was placed on hold because home owner wanted warranty company to pay 100%. Home warranty company refused. Homeowner decided to move forward with repairs. Coil was replaced, unit was working.In August 2016 we received a second request to service. When we returned to the property there was a leak found in the condenser, again this equipment is approximately 20 years old. Homeowner decided to cash out with warranty company. They received money from warranty company to handle repairs on there own. In September 2016 we received a charge back from the credit card that was used for the installation of the coil. The homeowner was stating that there was NO service performed. Documentation provided this was false also. Charge back was returned.Unfortunately we are in the middle between what the homeowner wants an what the home warranty company will pay for.Warranty company paid us $200.00 for the installation of the coil. We will not be refunding any money, coil was installed.Thank youAir Demand
Complaint: [redacted]
I am rejecting this response because: the response skillfully distorted the truth of what happened last summer and tried to hide up their own mistakes and responsibilities. 1. To set the case clear from the start, we hired Air Demand through the home warranty company not to replace our coil but to repair our AC unit. Air Demand claimed that the problem was in the coil, but after the replacement the problem persisted. Hence we seriously question the necessity of replacing this unit, as well as the $750 that they charged us; the home warranty company clearly stated to us that this charge was purely due to Air Demand and had nothing to do with the warranty. 2. Within days of the replacement of the coil, we reported to the home warranty company, as well as Air Demand, that the AC again failed to cool down the air. Since then, Air Demand sent several technicians and found various reasons (including the argument that their previous team failed to tighten some screws), but the problem never got fixed. 3. We eventually decided to step off because Air Demand made another lousy charge of $1000+ to replace the outdoor unit. They failed to explain what the charges were about, nor could they guarantee that this would solve the AC problem. Hence this proposal looks like yet another blind guess rather than a serious solution. In summary, we cannot accept the response from Air Demand for the highly distorted picture of what had happened. We gave them many opportunities to fix the AC problem and paid $750, but they failed to keep their promises and left us unprotected in the hot Texas summer. Hence we insist upon our right to request the full refund for the payment of &750. Thanks.
Regards,
[redacted]