Air Design AC & Heat

Issue was fixed. Customer was reimbursed for their time removing the water. Service closed amicably.

Review: When installing my new a/c unit in my manufacture home they put a whole in the duck work and made all the excess water go through the air vents and you can see the water flowing. I call and told them about it and they did fix the problem but left the water still in the vents. They should of at least drained the water out but didn't said that he would call the next day to see if the water was gone.Never a call so I had to borrow a shop vac and drain all the water out. We took out 12 gallons of water out of the vents. Now if I didn't notice that I would of had a big major mess. Also the unit I brought did not have a door to cover it and they never covered the opening. I had to hire someone to put a door on the opening so you at least seen a door until of the unit. I blame the salesman for selling me this which I never did see. I assume that the salesman saw what was coming out of the opening and that I would want at least a door on the unit. The whole cost me 8000.00 and I would of thought it would of looked nice since it is inside my home.Desired Settlement: at least a discount on the price of the unit .Since it was not the right unit that was installed. That unit should of been installed either in a garage or basement. Not in a Manufacture home where it is very noticable

Business

Response:

Issue was fixed. Customer was reimbursed for their time removing the water. Service closed amicably.