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Air Duct Doctors

5933 Old State Rd, Imperial, Missouri, United States, 63052-2330

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Air Duct Doctors Reviews (%countItem)

Daniel and Dillon were very professional, knowledgeable and friendly. They explained everything they will work on and answered all questions we had. Cleaned up after themselves as well. Thank you. Hoping for a better breading air.

Daniel and Dillon were very efficient and explained and cleaned and sanitized our airducts. I would highly recommend them to anyone.

Mike and Dillon did a great job, price as expected, fast, efficient and cleaned up. I recommend this company.

The 2 techs were efficient and professional. They did the work I needed and sanitized my system, which seems to be helping me breathe a little better!

Air Duct Doctors Response • Jan 07, 2020

Thank you, for taking the time to leave a review. We enjoy hearing great experiences from our customers. Your review is greatly appreciated!!

Air Duct Doctors-
Excellent job and work ethic.
Thank you for the excellent work.

Air Duct Doctors Response • Jan 07, 2020

Thank you, for your time and review. Always great hearing about excellent experiences from our customers. Your review is greatly appreciated!

The technicians were very friendly and explained every step of the process. The before and after pictures were very helpful and gave me piece of mind that the cleaning was actually performed (I like the last company that I used. We will definitely use them next time, which won’t be for 5-10 years!

Air Duct Doctors Response • Oct 08, 2019

Thank you, ***! We enjoy hearing great experiences from our customers. Your review is greatly appreciated!

Completely happy with Air Duct Doctors and their process. Specifically impressed with team leader
Daniel ***. Extremely efficient in explaining the process prior to work and after completed.
Would highly recommend both company and crew.

Air Duct Doctors Response • Sep 26, 2019

Thank you for such a wonderful review! We are honored that you did business with us, Mr.. We stand by all of our services so please call if you need anything further!

This was one of the best home upgrades for us. Daniel explained everything prior to performing the task. He made sure we were comfortable with his assessment of the work that needed to be done.

Air Duct Doctors Response • Sep 26, 2019

Thank you, ***! All of us at the Air Duct Doctors value your business. Please let us know if we can be of any further assistance.

Professional..on time...great job...provided before and after pictures and explained what they had done. See them again in 5 years.

Air Duct Doctors Response • Sep 26, 2019

We really appreciate your business and to have repeat business is the best compliment! Thank you for taking the time to leave a review!

Absolutely amazing!! Very communicable, hard working individuals! Worked us in when we needed in a short amount of time, reasonable pricing, professional manners and explanation of process. Meg at the office went above and beyond to help us out and stayed in contact through the entire process to ensure everything went smoothly. I suffer from immune deficiencies and allergies...the house is now more immaculate than ever, I can't thank you enought, spectacular job!! Highly recommend!

Air Duct Doctors Response • Sep 23, 2019

Thank you so much, ***! We appreciate your business and kind words. It means a lot to all of us. Please do not hesitate to reach out to us if ever needed again. We will gladly assist in any way that we can. Thank you, again!

Great service. They were professional and thorough. I would use Air Duct Doctors again.

Air Duct Doctors Response • Sep 23, 2019

Thank you, ***! We take pride in our work and professionalism so your review is very meaningful to us. Let us know if you ever need us in the future!

Great service. Explain options and cost before starting. Did excellent job very friendly. Would definitely recommend to family and friends

Air Duct Doctors Response • Sep 23, 2019

Thank you so much, ***! We appreciate your business and review!

From the first time I called the office to make my appointment through the cleaning of our air ducts, everyone was friendly and professional. My questions were answered in a way I could understand and I became more knowledgeable of my home. I highly recommend Daniel, Mike and Jared for their outstanding work.

Air Duct Doctors Response • Sep 23, 2019

Thank you, ***! It means a lot to us that you took the time to review your experience with us. We enjoy having happy customers! Please let us know if we can ever help you again in the future.

After reading the other 1 star reviews I wish I would have done more research and checked the Revdex.com before having this company come to my home. I have a very similar story to a few of the reviews. Air Duct Doctors, http://airductdrs.com, sent us a post card in the mail that said they were running a special for cleaning the air ducts. My wife scheduled an appointment with them and just like Lynda H below, the receptionist said that the job, based on our homes square footage , would be about $300-$500. When the two young men arrived to get started they said that the price would actually be closer to $1,200 My wife then presented the coupon for $34.95 off and they said that the coupon didn't apply to this service? Total bait and switch technique, which last time I checked was illegal. Hearing my wife tell the story it reminded me of being at the used car dealership and them using every low life sneaky trick in the book. "Let me call my manager" Then they come back with a lower price. My wife asked, "why didn't you give me that price at first?" They reply, " we have to get special permission to give out the lower price?" All of this isn't even the reason for the bad review tho... The reason for the review is because after asking them POLITELY multiple times to leave our home, one of them flipped the switch on our AC/Furnace unit and shut off our AC. My wife who was home from work sick today was sitting in a house that was 85 degrees not realizing the AC was off. When I got home from work and realized that the AC was not working I called a local HVAC company and they rushed over to help. Turns out it was the switch on the side of the unit had been put in the off position. I called the company and told them what had happened and that it was their fault. They admitted to turning the switch off but said "You should have called us and we would have come back out" We had no clue why the AC was not working and it had literally been off most of the day so we were a little panicked as it is 100 degrees outside today. The Airduct Doctors declined to pay for the service call for the HVAC guy coming out which is absolutely ridiculous. Anyone that cares even a little about their business would want to avoid a bad review online. Especially when it looks like I'm not the only one. Sorry to anyone reading this for its length. The moral of the story, do your research before you let *** like this in your home.

Air Duct Doctors Response • Sep 20, 2019

At the Air Duct Doctors we take all reviews and complaints seriously. We are aware of other companies using bait and switch factors, but we are not one of them. Our coupon is a base price, and our over the phone estimate is always given as between $300 - $800 (not $500). It is impossible to give an exact price over the phone. All systems differ so the costs to clean them vary (not because we make it that way, but because the system does). During the inspection and estimate process we power off the furnace by turning the bypass switch on the side of the air handler to off. We admittedly forgot to turn it back on for no reason other than oversight. We, per our contract, reserve the right to perform repair services first. This means if a problem arises, call us first and we will replace or repair the problem. When reaching out to a HVAC company first we no longer provide external compensation. We apologize for the $130 bill from the HVAC company considering it was a simple turn of a switch which seems to be a complaint in itself. We understand your frustration, and a simple call to us first would have eliminated an external bill. We strive for excellence and appreciate any feedback: good or bad. Unfortunately, we understand some people are unreasonable especially in the heat of the moment. We apologize for the inconvenience.

Friendly and fast. Took much less time than I had thought it would. A bit expensive, though! I would use them again.

Air Duct Doctors Response • Sep 23, 2019

Thank you, ***! We appreciate it. Please let us know if you have any other questions or concerns. We are here to help.

Called the business from the *** coupon. Was told several times that the total cost would probably be $300 to $800. Paid $844 for all work w/ add ons. Three men performed the work. We are very satisfied and happy with their service. Guaranteed for 5 years. Transferrable. Maybe a little costlier than most folks expectations but the result is worth it to us.

Air Duct Doctors Response • Sep 17, 2019

Thank you, ***! We appreciate your business!

I had a coupon for $36.99. I told the receptionist when I made the appointment, information on our home and she confirmed that the coupon was good for this job. The technician arrived and said it would cost $1,078.00 for the service and that the coupon was basically worthless. "No one gets this service for that, unless you are a small condo, most jobs are between $600 and $900" and then he offered to destroy the coupon for me. Then they wanted $25.00 for coming out to give the estimate. Their advertising is a complete scam. BEWARE!

Air Duct Doctors Response • Sep 09, 2019

As an accredited company w the Revdex.com, we take our customer service seriously. Unfortunately, we do not have a record of service or an estimate done for you or your address. Furthermore, we do not , nor never had, a 36.99 coupon. Our job averages are in accordance w NADCC guidelines. Feel free to contact us if you would like any further assistance or information.

Rickie, is fan expert in this industry and I was completely grateful to him and his co-worker Michael. Rickie explained everything to the home owner and showed him the horrible, inexcusable condition of the vents, ducts, furnace and humidifier that was completely full of 'Mold". The tenants have been continually breathing in all that 'YUK" each and every day. As a Realtor in the Great St. Louis area, I recommend the Air Duct Doctors, you will not be disappointed as you breath easier each day in your home. Thank you

Air Duct Doctors Response • Sep 09, 2019

Thank you so much for your glowing response!
Thank you, from all of the staff at Air Duct Doctors

We found the whole Air Duct Doctors team, including the office manager Meg, to be professional, helpful, pleasant and efficient. The cleaning team headed by Daniel was great. The called ahead, arrived on time. Daniel was, again, very professional, explained the process clearly and answered questions, was very pleasant and thorough. We would highly recommend this company. Thank you.

Air Duct Doctors Response • Aug 28, 2019

Thank you, ***! We appreciate your business!

I received a coupon in the mail for $35 air duct cleaning and 9 ducts and a main line. I called them and they came out and they wanted to charge me $535. They charged me $25 for the estimate. He told me the $535 included my senior citizen discount. I just feel it's wrong charging for the estimate. I did not like my experience with this company. When did companies start charging for estimates?

Air Duct Doctors Response • Aug 20, 2019

We have responded to Ms. *** via phone. She did not allow us the chance to better explain her service appointment before hanging up abruptly.
Dear Ms. ***, we visited your home on August 15th, 2019 and collected a $25 estimate fee because you chose to have zero work performed after a technician conducted a detailed service plan of execution to improve the quality of the air in your home. Our coupon price is a great value for the services included on the coupon. Unfortunately, it does not always cover the cleaning service of an entire system. The coupon states in the details that a $25 estimate fee will be collected if no work is performed. It is an option to have other less expensive add-ons cleaned to avoid the estimate fee. I'm sorry you had a bad experience with us and if you have any other questions please contact us at ***.

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Address: 5933 Old State Rd, Imperial, Missouri, United States, 63052-2330

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