11/21/14On the 11th of November my technician Hamid went out to the customers home and installed a millivolt generator for the Gas Fireplace, there was no switch involved for the job performedThe customer marme given on the letter does not match the customer's name on the invoice nor is it the same person who we had spoken to on the phoneThe technician then checked to make sure that the fireplace was running and proceeded to write up the invoice for [redacted] (Via invoice) and received paymentThe technician then left the premises and proceeded to another job, within minutes [redacted] (Via Invoice) then called the office explaining that the fireplace was no longer working and stated that he wanted his money back promptlyThe technician then got a hold of [redacted] (Via invoice) and explained that the money would not be refunded unless, the technician can re-examine the systemMrHamid then convinced the customer that he would be back to check on the fireplace, [redacted] (Via invoice) explained that he would be asleep by 9pm and he would need to come before then, the technician showed back up to the residence at 8pm, only to have no one answer the door even though he asked him to returnMrHamid kept calling and texting to no avail and someone was home but refused to answer the doorAfter waiting for minutes MrHamid left the residence, after minutes [redacted] (Via invoice) called the office and claimed to be at a meeting in a church which was not valid because he called a few days later and spoke to ***(operator) stating he had an emergency to take his son somewhereThe stories he was saying did not add up nor made any sense, [redacted] also explained why he could not just let his roommate know prior to leaving so that the technician can resolve the issueWe are willing to send the technician back to make sure that the issue is resolved if [redacted] would like his fireplace to be up and running, Feel free to contact us at ###-###-####,Thank you, Air Express Corp
11/21/14On the 11th of November my technician Hamid went out to the customers home and installed a millivolt generator for the Gas Fireplace, there was no switch involved for the job performedThe customer marme given on the letter does not match the customer's name on the invoice nor is it the same person who we had spoken to on the phoneThe technician then checked to make sure that the fireplace was running and proceeded to write up the invoice for [redacted] (Via invoice) and received paymentThe technician then left the premises and proceeded to another job, within minutes [redacted] (Via Invoice) then called the office explaining that the fireplace was no longer working and stated that he wanted his money back promptlyThe technician then got a hold of [redacted] (Via invoice) and explained that the money would not be refunded unless, the technician can re-examine the systemMrHamid then convinced the customer that he would be back to check on the fireplace, [redacted] (Via invoice) explained that he would be asleep by 9pm and he would need to come before then, the technician showed back up to the residence at 8pm, only to have no one answer the door even though he asked him to returnMrHamid kept calling and texting to no avail and someone was home but refused to answer the doorAfter waiting for minutes MrHamid left the residence, after minutes [redacted] (Via invoice) called the office and claimed to be at a meeting in a church which was not valid because he called a few days later and spoke to ***(operator) stating he had an emergency to take his son somewhereThe stories he was saying did not add up nor made any sense, [redacted] also explained why he could not just let his roommate know prior to leaving so that the technician can resolve the issueWe are willing to send the technician back to make sure that the issue is resolved if [redacted] would like his fireplace to be up and running, Feel free to contact us at ###-###-####,Thank you, Air Express Corp