There really is nothing to respond to , Mr [redacted] needs to resolve his inside issues, I've attached a screenshot of Mr [redacted] 's client he is a Mbps account the account is dead on Mr [redacted] is upset because we wouldn't give him access to our equipment, there is no issue and we won't be bullied by Mr [redacted] This is really a legal issue for the courts at this point, not the Revdex.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I too will not be bulliedEspecially by dishonest companiesI'm not disputing the fact that I signed a contract, but they have not kept their word on the contract I signedIt's ok for THEM to cancel my contract because of poor service, but not ok for ME to cancel because of poor service.? I have paid for mediocre service for too long and WILL NOT be bullied into paying their cancellation fee for a service they have not honoredI have also contacted previous customers of theirs and it will be more than just me in the courtroom Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] NUMBER ONE IN NOVEMBER I WAS OUT OF SERVICE OR HAD NO SERVICE FOR SEVEN DAYS GRANTED THEY CAME OUT FOUND THEIR ANTENNA ONCE AGAIN THEIR ANTENNA WAS BENT OR NOT STANDING UP RIGHT NO!!!!!! CREDIT !!!!!!!!!! GIVEN FOR TIME LOST !!!!!!!!!!!!!!!!!TIME NUMBER TWO NO SERVICE FOR FIVE DAYS BEFORE THEY CAME OUT TO UNFREEZE THEIR ANTENNA THEIR ANTENNA I HAVE TO PAY RENT ON IT EVERY MONTH AND EVEN AFTER THEY CAME OUT AND SO CALLED MADE REPAIRS YEA RIGHT THE THURSDAY AFTER THEY WHERE OUT TWO TO THREE DAYS LATER IT WENT DOWN AGAIN TILL CHRISTMAS DAY RATHER NITE IT DID NOT START WORKING TILL 9PMANOTHER SIX DAYS NO SERVICE NO!!!!!!!!!!!!!!!!!!!!!!CREDIT !!!!!!!!!!!!!!!!!!!!!!!!!!!!GIVEN SO HOW CAN THEY SAY THEY ISSUSED CREDIT WHEN THE DID NOT THAT IS A BOLD FACE LIE PLUS THEY KNOW THAT THERE WHERE OTHER DAYS WHEN I DID NOT HAVE SERVICE I WOULD CALL BUT NO REPLY NOT TILL I LEARN TO UNPLUG THE DEVICE THAT THEIR WIRING IS CONNECTED TO BUT AFTER AWHILE THEY WOULD NOT PAY ATTENTION TO THAT YEA IT HAPPENED THAT OFFEN THEY WOULD JUST LET IT GO SO YEA THEY WANT TO LIE I AM WILLING TO TAKE A LIE DETECTOR TEST ARE THEY??????????????????????// I THINK NOT PLUS SINCE I AM PAYING RENT ON SOME THING I CAN NOT OR DO NOT HAVE ACCESS TO THEY ARE SAYING I SHOULD MAINTAIN THEIR EQUIPMENT ????????????????? NAMING THEIR !!!!!!!!!!!!!!!!!! ANTENNA !!!!!!!!!!! I AM IN A WHEEL CHAIR AND I CAN NOT BE THEIR ONLY DISABLED CUSTOMER BUT EVEN SO THEY EXPECT SOME ONE WHO IS PAYING RENT ON SOME THING THEY INSTALLED ???????????????????/ EVEN THE TV SAT COMPANIES FIX OR MOVE THEIR DISHES IF NEEDED AND YOU PAY RENT ON THEM TOO !!!!!!!!!!!!!!!!!!!!! SO ?????????????????????????????/ BOTTOM LINE IS THEY ARE CLAIMING THEY DID NOT WRONG YEA RIGHT !!!!!!!!!!!!!!!!!!!!BS NOT MY FLAUT IF THEIR INSTALLMENT WENT BAD MORE THEN LIKELY SOME THING WAS DONE WRONG ELSE IT WOULD NOT NEED TO BE REDONE AND EVEN AFTER BEING REDONE IT STILL WENT DOWN AGAIN AND A COUPLE OF TIMES SINCE BUT I WAS PROMISE NO MORE PROBLEMS YEA RIGHT
My expieience at first was great with air fiber a it seemed fast but when My son tells me we only got 10MG service I should of had MG when I called some activity might of changed but the employees told me it was there highest and faster internet 20MGit would spin and be out for a while we would reconnect the wifi and cable like instructed to doit did not work than when you called and said it is still slow they would argue with youI had to buy a new router cause it burned out the one I hadsecond router I purchased every thing worked well on both routershowever late at night between and midnight it slowed down called again its fine your at Mg service my son and husband did a direct test to a lap top it showed mg service so I'm paying for a higher service than I was getting not happening this has been going on since last year fall, they will not be seeing any money cause i'm refusing to pay them I feel they owe me to square it away they can make a deal with the payment that is owed to themI currently now threw a different provider get 150MG service and happy with itair fiber needs a lesson in customer service and when they said they would send a tech out they never came outbut when I called and said to stop end service they were out the same dayto get equipment off roof and power plug
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowTo start, my last name is [redacted] The test produced still does not indicate the overall health of my internet connection As I said before, the transfer rate between antennas does not indicate the health of my connection to the internet As an ISP, they are responsible for more than just the point to point connection Everything from the antenna to the backbone is part of the connection, and they have yet to provide any support beyond their antenna They still have not commented on the change in service after the 30-day guarantee Also, as the copy of my attached contract shows, "Airfiber, Incagrees to service and maintain the equipment installed pursuant to this contract for the duration of the contract without further charges for labor, material, equipment, or parts." The addition of new charges, which were presented to me in an e-mail from Arifiber, are a breech of their own contract It is apparent to me that they do not wish to deal with the problems on their end and are instead trying to pin their network issues on me Regards, [redacted]
There really is nothing to respond to , Mr [redacted] needs to resolve his inside issues, I've attached a screenshot of Mr [redacted] 's client he is a Mbps account the account is dead on Mr [redacted] is upset because we wouldn't give him access to our equipment, there is no issue and we won't be bullied by Mr [redacted] This is really a legal issue for the courts at this point, not the Revdex.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I too will not be bulliedEspecially by dishonest companiesI'm not disputing the fact that I signed a contract, but they have not kept their word on the contract I signedIt's ok for THEM to cancel my contract because of poor service, but not ok for ME to cancel because of poor service.? I have paid for mediocre service for too long and WILL NOT be bullied into paying their cancellation fee for a service they have not honoredI have also contacted previous customers of theirs and it will be more than just me in the courtroom Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] NUMBER ONE IN NOVEMBER I WAS OUT OF SERVICE OR HAD NO SERVICE FOR SEVEN DAYS GRANTED THEY CAME OUT FOUND THEIR ANTENNA ONCE AGAIN THEIR ANTENNA WAS BENT OR NOT STANDING UP RIGHT NO!!!!!! CREDIT !!!!!!!!!! GIVEN FOR TIME LOST !!!!!!!!!!!!!!!!!TIME NUMBER TWO NO SERVICE FOR FIVE DAYS BEFORE THEY CAME OUT TO UNFREEZE THEIR ANTENNA THEIR ANTENNA I HAVE TO PAY RENT ON IT EVERY MONTH AND EVEN AFTER THEY CAME OUT AND SO CALLED MADE REPAIRS YEA RIGHT THE THURSDAY AFTER THEY WHERE OUT TWO TO THREE DAYS LATER IT WENT DOWN AGAIN TILL CHRISTMAS DAY RATHER NITE IT DID NOT START WORKING TILL 9PMANOTHER SIX DAYS NO SERVICE NO!!!!!!!!!!!!!!!!!!!!!!CREDIT !!!!!!!!!!!!!!!!!!!!!!!!!!!!GIVEN SO HOW CAN THEY SAY THEY ISSUSED CREDIT WHEN THE DID NOT THAT IS A BOLD FACE LIE PLUS THEY KNOW THAT THERE WHERE OTHER DAYS WHEN I DID NOT HAVE SERVICE I WOULD CALL BUT NO REPLY NOT TILL I LEARN TO UNPLUG THE DEVICE THAT THEIR WIRING IS CONNECTED TO BUT AFTER AWHILE THEY WOULD NOT PAY ATTENTION TO THAT YEA IT HAPPENED THAT OFFEN THEY WOULD JUST LET IT GO SO YEA THEY WANT TO LIE I AM WILLING TO TAKE A LIE DETECTOR TEST ARE THEY??????????????????????// I THINK NOT PLUS SINCE I AM PAYING RENT ON SOME THING I CAN NOT OR DO NOT HAVE ACCESS TO THEY ARE SAYING I SHOULD MAINTAIN THEIR EQUIPMENT ????????????????? NAMING THEIR !!!!!!!!!!!!!!!!!! ANTENNA !!!!!!!!!!! I AM IN A WHEEL CHAIR AND I CAN NOT BE THEIR ONLY DISABLED CUSTOMER BUT EVEN SO THEY EXPECT SOME ONE WHO IS PAYING RENT ON SOME THING THEY INSTALLED ???????????????????/ EVEN THE TV SAT COMPANIES FIX OR MOVE THEIR DISHES IF NEEDED AND YOU PAY RENT ON THEM TOO !!!!!!!!!!!!!!!!!!!!! SO ?????????????????????????????/ BOTTOM LINE IS THEY ARE CLAIMING THEY DID NOT WRONG YEA RIGHT !!!!!!!!!!!!!!!!!!!!BS NOT MY FLAUT IF THEIR INSTALLMENT WENT BAD MORE THEN LIKELY SOME THING WAS DONE WRONG ELSE IT WOULD NOT NEED TO BE REDONE AND EVEN AFTER BEING REDONE IT STILL WENT DOWN AGAIN AND A COUPLE OF TIMES SINCE BUT I WAS PROMISE NO MORE PROBLEMS YEA RIGHT
My expieience at first was great with air fiber a it seemed fast but when My son tells me we only got 10MG service I should of had MG when I called some activity might of changed but the employees told me it was there highest and faster internet 20MGit would spin and be out for a while we would reconnect the wifi and cable like instructed to doit did not work than when you called and said it is still slow they would argue with youI had to buy a new router cause it burned out the one I hadsecond router I purchased every thing worked well on both routershowever late at night between and midnight it slowed down called again its fine your at Mg service my son and husband did a direct test to a lap top it showed mg service so I'm paying for a higher service than I was getting not happening this has been going on since last year fall, they will not be seeing any money cause i'm refusing to pay them I feel they owe me to square it away they can make a deal with the payment that is owed to themI currently now threw a different provider get 150MG service and happy with itair fiber needs a lesson in customer service and when they said they would send a tech out they never came outbut when I called and said to stop end service they were out the same dayto get equipment off roof and power plug
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowTo start, my last name is [redacted] The test produced still does not indicate the overall health of my internet connection As I said before, the transfer rate between antennas does not indicate the health of my connection to the internet As an ISP, they are responsible for more than just the point to point connection Everything from the antenna to the backbone is part of the connection, and they have yet to provide any support beyond their antenna They still have not commented on the change in service after the 30-day guarantee Also, as the copy of my attached contract shows, "Airfiber, Incagrees to service and maintain the equipment installed pursuant to this contract for the duration of the contract without further charges for labor, material, equipment, or parts." The addition of new charges, which were presented to me in an e-mail from Arifiber, are a breech of their own contract It is apparent to me that they do not wish to deal with the problems on their end and are instead trying to pin their network issues on me Regards, [redacted]