Air India

Review: I bought from Air india a Ticket to travel to India, Before Travel I got emergency and went hospital where as I end up having surgery, so My husband called and cancelled the ticket and he made request exchange in next time travel without penalty. But air line refund me some money and holding the rest of it as penalty of cancellation, even though I had real emergency and I submitted all the documents they requested from hospital etc. After more than a year long back and forth e mail corresponding Air line's Executive officer D[redacted] from ** office declined the refund.Desired Settlement: I want full refund of my balance money with interest and penalty, and some kind fine to air line dragging the case so long.

Business

Response:

This psgrs had filed a case with DOT earlier but the same was not approved by our web department in India.The rules on the ticket that he purchased does not qualify for a waiver of the penalty on medical grounds hence he was given the refund minus the penalty. He was dealing with our online department which is based in India for almost a year and finally filed a case with DOT here in the US. We regret the penalty paid cannot be given back and psgr is aware of the same.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Because Air Line should Follow the US laws since they are doing Business in the us, and link where it said for change and cancellation terms are not clear said except that saying write to E commerce department, which I wrote it several time . All air line in Us I guess except Medical emergency documents why air india have made its own rule, which not clear any as I said before. Please check this attachment for refund policy. More Than year I am writing to E commerce but office in the New York took over this couple months ago, where as Mrs D[redacted] ask all the paper work again regarding this matter and giving me running around she said e- commerce department don't want to refund as they said before, but E-Commerce also said in their e-mail you can Contact New York Office to resolve it, so for no body taking responsibility to making final decision. Therefore I had complaint to different agency because Air India airline might be violating their rule doing business in the US, I want to let the Agency know, and mean while I seek my full refund or voucher to fly for next time. Mrs D[redacted] Was Saying since ticket e-commerce should refund Penalty amount because of medical ground but e-eCommerce department sitting in India running these rule regulations, which is I guess wrong too, this office should get resolve the matter according US laws.

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Sincerely,

Business

Response:

Please note if a person does the booking on a web one is supposed to know how to view the link. We cannot keep going back and forth. Sorry once again after all the explanation given earlier there is still no refund on the penalty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You don't have to answer back, if you don't want to, I asked you,why your customer service waste my time as of today including E commerce if they don't have to refund this ticket but why they keep asking send us doctor note , hospital note, and additional paper work up to now, what was reason behind it? when your rule said NO REFUND on medical ground!!They can tell me same rule one year before, when I called for cancelled it!! they don't know these rules at that time or you make it now?

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Review: Dear Sir/Madam,

I traveled by Air India flight from Mumbai to JFK via Delhi on [redacted] March. My baggage has been ripped through using some sort of a blade to access the contents of the bag. The bag had a TSA lock hence the only reason could be was to steal stuff. The baggage had artifical jewellery in it which may have been the motivation.

I filed my first complain on **-Mar-2015 on Air India website, tried calling your airport desk as well NY office. However no one ever looked into the complaint.

Complaint Number - [redacted]

I again filed another complain on the same issue - reference number [redacted] Again absolutely no response from Air India team.

I have provided the photographs of the bag in the original complaint.

I am lucky that I did not lose any stuff from the bag.Desired Settlement: I expect Air India to accept the baggage damage, provide me a suitable baggage replacement. Original cost of bag is approx 100 dollars.

Consumer

Response:

At this time, I have been contacted directly by Air India regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They have requested more information from me on * Jan 2016. I have provided the information and the photographs of the damaged bag. Now awaiting their response.

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Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Air India regarding complaint ID [redacted] and my complaint has been resolved.

[Your Answer Here]

Air India provided me compensation for the bag. I still had to bear some loss however I am happy that they have resolved the complaint as per their guideline.

I would like to thank Revdex.com for their support in the same.

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Sincerely,

Review: We called Air-India four times from [redacted] on ** March 2015 about our jacket left on Flt [redacted]. After being cut off, told to call another number, waiting, told to call another number, we reached third number only to be advised to call yet another number!

We decided to write an email instead, which we did on ** March 2015 at about 6:30PM local time, receiving an auto reply saying Air India would reply. When we heard nothing more we had to write several more emails before we got a response some 10 days later, asking us to provide e ticket number which we did ([redacted]) despite fact we had provided info previously to identify our flight, seat number etc.

We were concerned that we'd have to fly back to [redacted] on ** Flt [redacted] April 2015, some 14 days later on without our jacket and we did! When we mentioned our issue to the Air India clerk at [redacted] she looked at us like we had two heads and just ignored our concern!

Several days after our return to [redacted] we were advised that our jacket was now in a [redacted] Customs warehouse for our pickup!? Amazing! Our home base is [redacted]. We are no longer in [redacted] and there is no one there to pickup our jacket. Had we been notified in the 14 days from ** March, when we first notified Air India of the loss, to * April when we were still in [redacted], we could have picked it up in [redacted].

Every other airline we know of would have either shipped this jacket back to our home in [redacted] or made it convenient for us to pick it up at our local airport, [redacted]. Air India handled our air carriage both ways so they would be aware of our home base and airport.

Our repeated request that they please do what is right and transfer our jacket either to [redacted] airport in [redacted] USA or directly to our home at has so far been ignored despite the fact we copied in their [redacted] on our emails.

This is not the way to run a customer service orientedDesired Settlement: Return our jacket to their facility at [redacted] Airport and advise so we can pick up or better yet send it directly to our home.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Air India has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: Have booked International flight for our parents and flight originating in Tampa. Flight was booked on United but with code sharing United booked the connecting flight on Air India. The check in was completed in Tamp to Delhi (India) and bags checked in till final destination.

On the Second flight Air India threatened to off load the bag is extra bags charges are not paid and demanded $400. The bags were checked in at the originating tampa on United and the travelers were allowed 3 bags each because of Premier status. Bags were all checked but Air India did not have any right to demand for the bags which were checked in to the final destination.

If you refer to the DOT rule of,July 2012, the United States Department of Transportation (US DoT) Rule 399.87 came into effect. Under this rule, all carriers selling transportation to passengers, whose ultimate ticketed origin or destination is in the United States, must apply the same baggage policy and fees throughout a passenger's journey, regardless of the number of baggage check-ins during the journey.

Accordingly, the US DoT requirements stipulate that it is only the first marketing carrier on the first flight segment of an itinerary that has the right to establish the baggage rules to apply for the entire journey. This is irrespective of stopovers or other carrier flights listed on the single ticket. More specifically, the first marketing carrier has the right to choose to apply its baggage rules, the rules of the MSC, or those of any other carrier on the single ticket. In case of itineraries where the first flight is operated on a code-share basis, the rules of the marketing carrier must apply.Desired Settlement: I would like a refund and clearly some education to the staff of ethical business practice.

Business

Response:

Our Chicago Airport explained to the passenger as per our baggage rules we only permit two pieces of baggage 70lbs each besides that any additional baggage would be an excess charge. United Airlines did allow the passenger to carry additional baggage without payment but on AirIndia he would have to pay therefore he was correctly charged. An email has been sent to the passenger by our office in Chicago.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The bags were checked all the way to Patna, India. The originating flight was from Tampa. The 2012 DOT rules clearly states that the consecutive flights cannot charge by any carriers. Please check the rule book. I really do not want to drag the airlines to court. We have booked the tickets and the first flight has not charged and expect this to be honored all the way.thank you

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Sincerely,

Business

Response:

This is the complaint we had received earlier and now psgr complaints that he as per dot rules 2012 he shold not be charged. This is not true as on Airindia it was considered as excess baggage. He should check with United Airlines and sendus a copy of his e ticket.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

United Airlines cannot take responsibility for Air India action. Truly if Air India cannot follow DOT rules this should be taken seriously. I will be filling complaint with DOT as well. Thanks[redacted]

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Sincerely,

Review: I bought a air India ticket ( ticket number [redacted] ) thru Budget Air for my mother who was flying from Dhaka Bangladesh to USA. Airline had two stops in India. As she come to airport to fly they said she can not fly because she don't have Indian Visa and this flight requires one. India is a stop, not my destination how do I know and get a visa. Usually if my airline stops somewhere along the journey where it needs transit visa airlines manages it sometimes without my knowledge. But they did not issue a visa and told her to come next day. As she came next day they said she have to pay 33000 Bangladeshi taka ( nearly $500 )because she missed her flight. She had to pay this and stay in hotel for two nights at her expence. I strongly belive it is a trap setup to lure people with low fare and than make money like that.Desired Settlement: I want refund of $500 penalty I paid for missing the flight.

Business

Response:

We received your complaint with the Revdex.com, ID# [redacted], regarding your mother's recent trip to Bangladesh.

It is unfortunate that your mother had to undergo such a hassle. However, passengers are responsible for all travel documents such as passports, visa etc; the airline is not responsible. Therefore, we cannot offer any type of compensation in your case.

Regards,

Review: I am detailing the entire episode of happenings of postponing my return ticket from HYD - EWR (USA) from Nov [redacted] to Dec **, 2013

Sequence of events

1) I called on Nov **approximately at 2pm to postpone 2 tickets from Nov **- [redacted], Postponed to Dec **, Old ticket# [redacted], New ticket#:[redacted]- [redacted], Postponed to Dec [redacted], Old ticket# [redacted], New ticket#:[redacted]2) After confirming the new tickets, I was given a time limit of until Dec [redacted].

3) I went to AirIndia city office on Nov **to make the payment and found out my ticket was cancelled and a new ticket was booked but since now the new ticket was booked within 24hrs of original ticket date, I was charged $400 extra fee. [redacted]'s ticket was processed without issues but my ticket was cancelled for some reason.

I had diligently called according to rules well before 24 hours for ticket change but the new allotted ticket was cancelled and a new ticket was booked and was charged a total of $650 = $250 (change fee) and $400 (for booking within 24 hours of travel time considering it a no show even though I called more then 24 hours in advance).

I spoke to the [redacted] at Hyderabad city office ([redacted]) on the same day (Nov [redacted]) and he assured me he was going to forward the complaint to Air India office and give me a resolution but he has been completely unprofessional and has been ignoring all my emails and phone calls. I had then called Air India customer service number on Jan **, 2014 who failed to give me a resolution as well after promising to do so. The staff I must say are not customer service oriented at all and are quite rude as well (such as [redacted])

I strongly urge you to look at the case and explanation and refund the $400 that was charged unfairly due to cancellation in your system and no fault of mine.

Regards,

[redacted]Desired Settlement: I would like Air India to refund the $400 they had charged me for no fault of mine.

Business

Response:

We have investigated [redacted]'s passenger record, and confirm that on November **the Air India city office did cancel her November [redacted] return booking, and make a new booking for December **, and they did give a time limit of December **for reissuance. However, after this was done, her travel agent made a booking for November [redacted], and a new time limit of November **was given (when bookings are made for flights on short notice, in this case less than 24 hours away, the time limits are very short). Notice of the new time limit was sent to the travel agent, but no action was taken, so the booking was cancelled.

[redacted] may wish to check with her travel agent as to why they booked a new segment for November [redacted], and why they did not follow up on the time limit.