Air Johnson

Review: Air Johnson was dispatched by fedelity to repair my heater at my home they first came out replaced my thermostat the hearter stopped working again and fedelity sent them back out they then said it was a burned fuse and that they replaced it then the heater stopped working again my neighbor a license electrician came over and stated the fuses had not been replaced and suggest I call fedelity and advise them the heater stopped working again call fedelity they sent out air max a different company and they stated that air Johnson installed the wrong thermostat for my system cussing the heat strips to work three times harder causing the the defuser ? to over heat and burn the fuses. The box was fired and considering my house is all electric could have caught my house to catch on fire. Fidility incisor I take up the issues with air Johnson and air Johnson says take it up with fedelity due to air Johnson improper installation I have a 500.00 dollar smud bill and out two days pay plus two service call payments air Johnson refuses to take responsibility for the damages I feel I'm owed

Product_Or_Service: Fedelity home warranty

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Payment of smud bill of 573.00 plus both service fee at 65 x 2

Business

Response:

Contact Name and Title: Bryant Johnson owner

Contact Phone: 916-588-7511

Contact Email: [email protected]

Case# [redacted]

We were dispatched by fidelity to fix a broken system January 19, 2013. We resolved the issue by replacing the bad thermostat. Customer calls Air Johnson May 12, 2013 ( 5 months later) requesting us to come fix her system again, I asked her to contact fidelity and they will send us a work order, then we will be able to service her claim. She said that she should not have to pay another 60.00 dollars. I explained to her that she wouldn't have to pay 60.00 dollar if the same problem is occurring. The next day May 13, 2013 we service customer house again and found a bad fuse at the fan coil. We replaced the fuse and fixed the problem. Customer satisfied but didn't want to pay us 60 dollars. We told her fidelity will bill her later. She calls Air Johnson on Dec, 23 2013 ( 8 months later) saying her system is not working and if I can come out to fix it. Again I asked her to go through the proper channels to generate a work order through fidelity. I asked her what is happening with the system. She said the outside system is not coming on, from what she stated it sounds like the fuses at your heat pump may be bad. She stated that she didn't want to pay 60 dollar again so I walked her through replacing the fuses at the heat pump( different fuses from the prior work order). She couldn't pull the fuse holder from the box. I didn't have the opportunity to go back the third time to service her house. She asking us to reimburse both service fees. In our defense, The first service fee the system was not working, we changed the thermostat and fix the problem. The second service fee( 5 months later) the system wasn't working at arrival, we changed the fuse to correct the issue, the system operating normal after the repair. Why should I reimburse her for my services. She asking us to reimburse her for a smud bill also. We installed a thermostat in Jan. and she is complaining about it in Dec. (11 months later). We had some brutally below 36 degree day this winter, everybody used there heat more. Air Johnson had a great relationship with this customer, she even referred us to the company she works for. It all went bad when another contractor feed her with information that I can't support.

Business

Response:

Contact Name and Title: Bryant Johnson owner

Contact Phone: 916-588-7511

Contact Email: [email protected]

Case# [redacted]

We were dispatched by fidelity to fix a broken system January 19, 2013. We resolved the issue by replacing the bad thermostat. Customer calls Air Johnson May 12, 2013 ( 5 months later) requesting us to come fix her system again, I asked her to contact fidelity and they will send us a work order, then we will be able to service her claim. She said that she should not have to pay another 60.00 dollars. I explained to her that she wouldn't have to pay 60.00 dollar if the same problem is occurring. The next day May 13, 2013 we service customer house again and found a bad fuse at the fan coil. We replaced the fuse and fixed the problem. Customer satisfied but didn't want to pay us 60 dollars. We told her fidelity will bill her later. She calls Air Johnson on Dec, 23 2013 ( 8 months later) saying her system is not working and if I can come out to fix it. Again I asked her to go through the proper channels to generate a work order through fidelity. I asked her what is happening with the system. She said the outside system is not coming on, from what she stated it sounds like the fuses at your heat pump may be bad. She stated that she didn't want to pay 60 dollar again so I walked her through replacing the fuses at the heat pump( different fuses from the prior work order). She couldn't pull the fuse holder from the box. I didn't have the opportunity to go back the third time to service her house. She asking us to reimburse both service fees. In our defense, The first service fee the system was not working, we changed the thermostat and fix the problem. The second service fee( 5 months later) the system wasn't working at arrival, we changed the fuse to correct the issue, the system operating normal after the repair. Why should I reimburse her for my services. She asking us to reimburse her for a smud bill also. We installed a thermostat in Jan. and she is complaining about it in Dec. (11 months later). We had some brutally below 36 degree day this winter, everybody used there heat more. Air Johnson had a great relationship with this customer, she even referred us to the company she works for. It all went bad when another contractor feed her with information that I can't support.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I bought this house in July December of last year was my first use of the heater . Fedelity dispatched air Johnson to my home I had no choice who they called. A man came out checked the system and said it was the thermostat and replaced it. While there mr. Johnson owner of this company called his tech and was extremely unprofessional and rude with me right there the tech left I was so upset about his behavior when I was asking questions I took the time to call me Johnson to let him know I heard the conversation. I paid 65 dollars at time of service. When this December came again only my second December in the home I called mr Johnson to say the heater wasn't working again he did tell me to go the

Rough fedelity so I called them they dispatched air Johnson again now this time they said it was a fuse and that they replaced it couple days later it stopped working again my next door neighbor a lic electrician and heating and air guy came over and checked the very fuses mr Johnson is claiming he replaced and they were as old as the house so I went to lowes for 13 bucks and bought two new fuses and my neighbor replaced them the unit starting working but as my neighbor indicated fuses just don't blow there's a problem they haven't fixed call fedelity let them know so I did and again I paid 65 dollars for air Johnson visit. Fedility then sent out a company called air max the guy was pissed and said that air Johnson installed the wrong thermostats for my electric system that it caused the heat strip to work 3 times harder like having cement on your feet going up hill as he explained to me and it caused the fuse box to melt cussing the fuses to burn which could have caught my house to catch of fire he said it was dangerous . My smud bill came in at 572.66 and has been high during both winters but never this high since the new thermostats and everything was replace my engery has dropped and smud is sending me the paper bill to prove the difference I did not realize why my bills were so high considering only two people are in the home my height smud bill is a result of improper installation of the wrong thermostat and air max will support these findings I am requesting that mr Johnson take responsibility for his techs improper job but when I called to speak with me Johnson his attitude was that fedelity paid him for the two jobs deal with fedility I don't think it's fair that I should be paying a nearly 600 smud bill plus two service fees when mr Johnson did not do the job right the first time but he was do concerned about how fast his tech got out of my house the first time and how rude he was to his poor tech I doubt he was allowed to do his job. Fedelity has the other companies info and their documentation to this and I have a smud bill to prove what I paid.

Mr Johnson is a service company who provided poor service and as a business owner should stand behind his work but his attitude is that since he already was paid for the job who cares, well honestly I do. I work hard for my monie and I took the proper Chanel's to get the work completed unfortunately my insurance company decides who does the work. I only called mr Johnson because he was the one who originally did the work and his name is plastered on the box they installed so it was the fastest solution since I had an elderly lady in my home at the time it was important to get the heater working as fast as possible and considering it was doing the same thing again from the first time I calked it seem logical to me they would stand behind their work they had already been paid to complete, I was wrong

Sincerely,

Sharon Longabaugh