Air-Lee Cleaners

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The dress was not cleaned per manufacturer's care instructions and that IS the cleaner's faultThey should accept responsibilityI pointed out to their employee the make up stain and manufacturer's care instructions that said to wash in cold water I was VERY specific in asking if they could accept and clean an item that was not labeled as dry cleanableI was assured that they cleaned similar items all the time and could handle itThe fabric is not to blameThis was a brand new, good quality, Ralph Lauren dress that I had worn for only about hoursIt was left looking like something from the [redacted] when Air Lee got through with itThe cleaner's did finally pay me in full for the dress, but not until they received my complaint from the Revdex.com as well as a complaint from the manager of the store I purchased the dress from ( [redacted] [redacted] is a customer of Air Lee and threatened to take his business elsewhere because he felt they were implying that the product his store sells is not good quality and he also felt that they were treating me unfairly I was willing to do as many online reviews as possible telling people what happened, and I had contacted Ralph Lauren to send me a letter stating that the fabric is color fast and the fabric was not the problem [redacted] did not call or speak to me until AFTER I had gathered all this information in my defenseI had to jump through hoops to have my dress paid for, even after I provided an original receipt for the dressI can not replace this dress--it sold out in my sizeThe least Air Lee can do, in addition to paying for the dress, is accept responsibility and admit they made a mistakeI will not be returning as a customer Regards, [redacted] -***