Air Masters, Inc.

I'm writing in regards to complaint #[redacted] filed by Mr. Jason M[redacted] on 10/13/2015. Our response to the complaint is as follows:
1. Our estimates are free of charge2. No contract was signed3. No monies exchanged hands
Yes, we did a free in home estimate for Mr. Jason...

M[redacted]. The estimate took place during our busiesttime of year and this year it was extremely hot. Mr. M[redacted] was under no obligation to wait for ourestimate and could go to any other AC company. It was his choice to wait as long as he did.  We arebacklogged with estimates and booked for installations now for 6-7 weeks. It isn't certain that wewouldn't get back to Mr. M[redacted]. I believe we would have eventually gotten to him as we moved downour list.So our stance on this matter is that there was not official business transaction for there to warrant suchcomplaint. I can see his frustration but at the same time we can only do so much when the demand forfor air conditioning is o high at this time. I'm assuming that Mr. M[redacted] did try to contact other ACcompanies and probably got no response from them as well which is probably why he waited solong for us.
I do not know what else to say in this matter. I do not know what the point of this complaint really isand what he hopes to achieve from lodging it. However, I do hope that Mr. M[redacted] finds himself a goodAC contractor who will satisfy his needs as we are not the company for him.
Regards,
Kris L[redacted]

[redacted]:August 14,2015I am writing in regards to complaint ID #[redacted] filed by Mr.[redacted] on 8/05/2015. Our position on this issue is as follows:Air Masters does not hold the...

warranty on his AC system.We tried working with Mr. [redacted] and he refused service from us when he hung up on us and never called us back for 8 months.Mr. [redacted] has knowledge and understands that any AC company can warranty his AC unit as he spoke with Mr.[redacted] who is the [redacted].Our obligation to Mr.[redacted] is a one year warranty after installation that we fully honored. This one year warranty is a courtesy of our company as we do not get reimbursed by the manufacturers or distributors of the AC unit.Mr. [redacted] installed the unit on September 17,2008. The first time we did any type of service for him after the initial installation was on January 13,2014. We have subsequently serviced his unit 7 times for different reasons until November 21,2014.On November 25,2014,our service manager was trying to schedule with Mr. [redacted] when Mr. [redacted] abruptly hung up the phone on him. We took this to mean that he did not want to work with us anymore.From what I understand,Mr. [redacted] has gone to another AC company after our last conversation with him in November 2014.On July 31,2015,Mr. [redacted] calls us up stating that the other AC company says that he should have the company who installed the unit to warranty the part for him. But we explained to him that since he was so dissatisfied with our company,that we weren't going to do business with him anymore and that any company can warranty his unit as long as he has proof of purchase which he does have and if he needs a another copy of it we can supply the proof of purchase to him.His statement in the Revdex.com complaint which states,"Going to another vendor is difficult and costly and I should not have to pay increased amounts of money to have the system repaired because they refuse to honor their obligations under the warranty"is totally untrue. If we fix his unit,he would have to pay us the labor portion to fix his unit and only the parts needed would be covered under the warranty. We do not get reimbursed for labor to fix warranty issues,so therefore we charge the customers the labor portion. So with this being said,if he were to take his issues to another
company,he would again be charged for labor and only the parts needed would be covered under the warranty. So his claims are invalid and untrue. He would NOT get any labor free from Air Masters if we were to fix his unit.And he has already gone to another company to have them check it out so how difficult that would it really be.He just wants to get it all free and that is not going to happen because the labor is not covered under warranty and I don't think Mr. [redacted] understands this,or he does understand it but he is refusing to abide by it and thus decides to make unfounded claims against our company and slandering our good name.
As far as we are concerned,we do not oweMr. [redacted] anything,nor does he owe us anything. He is more than welcome to take his business elsewhere and any other company willwarranty his unit the same way we would.Wedo not want to do business with Mr. [redacted] as he is rude a nd disrespectful,is trying to get something for free when he isn't entitled to it,a nd he is the one who refused to let us help him further when he hung up on us back in November and went to another company,but now is returning to us and is upset when we refuse to help him. This is not grounds to make a report to the Revdex.com. As a business we can refuse the right to serve whomever we please with good reason and we refuse to serve him because of all his actions which led up to today. We always try to help every customer but when they are unreasonable like Mr. [redacted],we can't do much to make them happy. We can't please everyone.Idonot know how else to rectify this problem.If you need to verify the warranty information,I urge you to call Mr. [redacted] at [redacted]. If you need to reach me,you may call me at [redacted] or email at [redacted]. Regards,
Kris