Air-Max Heating & Cooling

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Prior to performing the job, this business told me telephonically and through text messages (in which I saved) that it would mail me the invoice and all paperworkI gave them the proper mailing address via text message (saved)They never stated that they would leave paperwork "at the home furnace by duct work." Furthermore, the tenant in the home has confirmed that no invoice or paperwork was left laying around the furnace or duct workThis business stated in their Revdex.com response that leaving the invoice and paperwork laying around is standard practiceI believe that this is unacceptableIf I pay over $2,for a job, the paperwork for the job should have been handed to another human being (either the tenant or myself)I have attempted to contact this business countless times (including today) over the last four months and they have refused to return my voicemails or text messages

We are a contractor for the home warranty companyWe were directed by the warranty company to replace the heat pump onlyNot the Air HandlerWe never set an apptto install this unit as the warranty company does not schedule our appointment's This unit has been installed and is complete as per the warranties guidelinesWe do not purchase this equipment and we do not charge the homeownerWe are directed and provided the equipment by the warranty companyThis unit has been installed and is now completeWe are sorry that the [redacted] had problems but they are not our customerThey belong to the warranty companyThe warranty company is their contact point not us as we are only a installing sub contractorTheir complaints to the Revdex.com should be with their provider not us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] [redacted] First, as for Mr [redacted] s response to my erroneous reports to my home warranty company to the prior sub contractor he is out of line and wrongI won't go into discussion about another companies findings only that they were removed from the home warranties list of contractors because of issues that didn't stand up to there standardsDocumentation I do haveAnd the trips they made to the house were made because the work wasn't done properly and the problem continuedThat started in May ***Secondly, yes Mr [redacted] s came out himself and checked on the air handler (inside unit) and found that there had been a amp fuse put in a amp place which this actually was found by one of his employees and at this point my home warranty company had stated that a new air handler would be replacedA new unit would be installed in my home keep this in mind pleaseSo as I said, Mr [redacted] s came out and stated to me that my home warranty company wanted him to come out and see if there were any parts that could be replaced instead of the new unitOK, so I beleaved in him at the timeAnd he said that he was going to go and get the parts and be right backSo he left and returned about to minutes later which I thought funny since they come out of Louisville or Brandenburg one, not real sureSo he said he went to a warehouse in E-Town and picked up the parts, that got me to thinking very hardAnd no paperwork exchanged hands this day or any day after thatSo, I called later and checked in on the with the home warranty company about the parts and the new unit and was told that no I was to have a new unit that was to be picked up the next morning by Mr [redacted] Wow, OK so he says that he told the warranty company had fixed it and he would return the unit well funny thing that they could not reach Mr [redacted] s at all for several days either because they would not answer there phone for them as well or emailsAnd I was only trying to contact them because when I did get a hold of them on two different occasions appointments were set up and after I had taken off of work to be at home to be there for them to show up they never showed up at allSo, yes I was blowing up there phone to find out where they were and when they were going to show upAfter all, it was in the shade and yes I have a year old son that has asthma and has been sick times since all of this has been going on since May all the way through October you go figure, how would you feel and yes I had a small one room air conditioner in the living room but that did nothing for the rest of the houseAnd as far as the air ducts in my living room I am aware that they need attention what does that have to do with the matter we are discussing? You have to have a working unit before they can even work on them to know how they are going to cool the room, hello Mr [redacted] s grasping at more straws aren't weAnd finally as for me wanting anything for free I have stated to Mr [redacted] s before that if money is the issue that it was not problem I plainly stated that they said the wrong unit had been ordered that it was a few inches to tall for the closed it was to be installed inI was told by them that they were no carpenters and that I would have to get carpenters in there to cut out the space necessary to install the unit before they would install the unitOMG, what, if you have never had to cut out an area when putting in a unit before than honey I am very sorry for you because my aunt just had a very reputable company, Allen's Heating and Cooling install a complete unit outside and they did carpenter work for return air ducts and allSo, any way all mine consisted of for $was a hammer and knocking out the top panel, wowBut, yes I admit I am woman enough to do this to all my faults Mr [redacted] s that I did get upset with his men and they left So, as you can tell from there record on there web page reviews and Revdex.com the same actions Mr [redacted] s is performing with me is not out of character for him than with several other customers and home warranty customersAnd his reputation goes even further into that of the other business's that I have talked to and knowSo, I am fine with what I have gotten done by the professionals that was sent out to our home and the work completed in a very timely mannerI do not play back and forth and I have said my peace and I have stated the truth as it happened with Mr [redacted] s but I will not speak about another company when they are not present to defend themselves[redacted]