Air-O-Tech

Revdex.com, I apologize Mr [redacted] feels the way he does about this situation In reviewing the workorder I see that the entire charge for all work done on that workorder was $Of which the Landlord paid the vast majority and Mr [redacted] was only charged for the portion of the workorder related to the dirty filter which is tenant responsibility (everything else was removed from Tenant Responsibility and the landlord paid for the rest of the work) We would be glad to provide Mr [redacted] with a copy of the Workorder to show the above Regards,***---- [redacted] ***Matchbox Realty & Management Services, Inc[redacted] [redacted]

Sorry for delayed response.Attached is the workorder from the maintenance work that was done showing the amount of the total bill. We in turn charged the tenant for the portion of the total bill related to the Tenant's responsibility under the lease. Please let me know if there are any other questions. Regards,***

Revdex.com,From what I understand this was a situation where the maintenance tech who checked on the issues reported that the fridge must have been left open at some point (by the tenant(s) not by the owner or property manager) and the cost to service this issue was passed on to the tenant since it was
tenant responsibility to keep the fridge closed.Here is the information that was passe don to me regarding this issue:'...the tech could not find anything wrong with the fridge so they assumed that he tenants must have left the door open at some point to cause it to warm up like it did. The tenants say they did not leave the door open…we KNOW the owner didn’t do anything and the fridge is functioning properly…' Here is the info from the Workorder: Description: This morning I had a work order cancelled because I thought the issue was resolved, but I noticed that it is still an issueI attempted to move items in the freezer from the back vents in order to allow air circulation, and also turned the temperature control on the refrigerator to a colder settingHowever, the refrigerator is still warmWO *** - Yesterday afternoon, I noticed that the refrigerator was not coldAfter changing the temperature more towards "colder," the refrigerator still was not cold, even after the hr temperature adjustment periodResolution: 11/CK - Emailed MA to investigate/repair. 11/CK - Emailed the tenants to move all the food from their fridge to the mini fridges we are dropping off. 11/JH/CG - Checked out the fridge and dropped off mini fridges. 11/MA - found that the door had been left open at some pointThe unit needs to be thawed out for a hour period with unplugged and doors openedLet us know if you have further issues after thisCK emailed the tenants to remove all food and defrost the freezer/fridge. 11/CK - Emailed the tenant and they defrosted the fridge and it is working properly now. They have emptied the loaner fridges and are sitting near the front door of the apartment. 11/AK - Picked up both mini fridges. 11/CJ MA Invoice Given the above information, the tenants are responsible for the charges related to this issue. Regards,***

Revdex.com, I apologize Mr. [redacted] feels the way he does about this situation.  In reviewing the workorder I see that the entire charge for all work done on that workorder was $190. Of which the Landlord paid the vast majority and Mr. [redacted] was only charged for the portion of the workorder...

related to the dirty filter which is tenant responsibility (everything else was removed from Tenant Responsibility and the landlord paid for the rest of the work).  We would be glad to provide Mr. [redacted] with a copy of the Workorder to show the above.  Regards,[redacted]----[redacted]Matchbox Realty & Management Services, Inc.[redacted] [redacted]
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I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
2-22i read the response from matchbox, that response was what the property manager has stated since, [redacted] called regarding this charge on Jan 21, 2018, while matchbox does not dispute the fact, that the service call, was due to the factthat the thermostat was stuck, not working, and needed to be replaced.this is routine maintancee.while matchbox has stated they would provide a breakdown of the charges, this has never happen.the reason for the call , was due to and because of routine maintancee, which is covered in the lease that I sighned.the fact that matchbox was billed 190.00 dollars, matchbox is attempting to assign part of the charge to myself, because the charge the feel may be excessive, that is not the way the lease works.this is why matchbox, has not provided a copy, of a statement,Bill,techs report,so because someone from their called and their was a charge from my account,I am suppose to pay without proof or verification,that is not ok.

I am aware of the situation and it is unfortunate that the complainant believed an email stating that we are ‘ready to move forward’ meant that the sublease/ assignment was complete.  The person he wished to Assign his lease to was not qualified and therefore could not sign the lease.  We...

continued to send emails regarding the past due rent.  We remain happy to facilitate a sub-lease or assignment of lease with another qualified prospect.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Obviously, the email saying ‘ready to move forward’ was not the only implication that the lease was complete. This email was received a month after the sublease process began, and allow me to better paint the picture. The person who would have taken my sublease was in desperate need of a home to stay. In fact, he had just gotten a job in town and had begged me to move in the very next day, which would not have been possible because it was the weekend, so I told him that it would be taken care of by Matchbox during the week. After which, I called the portfolio manager letting her know of the situation and expressing the urgency he expressed to me. She said she would take care of it. Imagine, then, my frustration when weeks go by and nothing has happened and this poor man has no place to sleep and was dragged for weeks in this long pointless process. So when the email finally came in and I signed the paperwork and I told her how I would pay for it, it was obvious to anyone who had been a part of the process that this was the last step of the already far too drawn out process. Then, another month of no communication that solidified my belief that the process was over, I find out that that man was not approved and am still responsible for a rent that I had signed to him? I am not upset that he was not approved, I am upset because he went a month before finding that out, and I went two months before finding that out. That is after I had signed the documents signifying the end of this terrible process. I have lived in 5 different cities in 8 different apartments and have worked in real estate before, but I have never seen an approval process that takes a month, especially when a sense of urgency was stressed. Then, as if to make my point even more credible, I have been waiting for a month to hear the outcome of a resolution proposed by your team. They assured me that they would let me know if the owners would like to make amends for your mistakes, but after a month, I wonder if they were even asked. Which is actually fairly funny because this is the exact mistake that caused the whole problem in the first place. Lack of communication is still communication. Also, to counter your point made, I had not received any emails regarding a late or past due rent. The first notice I received of the past due rent was also the notice that the sublease did not go through, three months after I began this ridiculous process. Add all of this to being rudely treated like a child by your staff and now under the stress of paying two rents from a mistake that was made by you, I felt like the least you could have done was to try to help, but you all have brought me nothing except more grief. After all, I am only asking you to make amends for the mistakes that were made by your business that are costing me thousands of dollars, months of rent that was not budgeted for, time wasted trying to talk with you, time wasted where I was not looking for a subleaser, and let us not forget the month-long painful process that you put a poor man through only to leave him with no roof over his head to show for it.  Regards,[redacted]

We can assure you that you are not being asked to pay for anything you should not be asked to pay for.  In your lease you agreed to take on the liability for any existing damages not reported to management within 10 days of the start of the lease.  This clause is necessary to protect the...

owner from tenants who do not want to put an extra expense on the previous tenants; and then do not want to pay for the damage because they did not do it.  Or the tenants simply want to keep what we would consider damages.  Examples of these items are walls painted any color other than white, murals, handmade bars, fraternity or sorority items, etc. We have no intention of taking advantage of any one.  In fact a short visit to any of our websites will show that we go above and beyond to educate our tenants on their responsibilities.