Air Plus Heating & Cooling Reviews (2)
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Air Plus Heating & Cooling Rating
Description: Heating & Air Conditioning, Air Conditioning Repair, Air Conditioning Systems - Cleaning, Heating Equipment & Systems Cleaning & Repair, Air Purifying & Cleaning Systems & Equipment, Heating Equipment, Air conditioning & Heating Contractors - Residential, Air conditioning & Heating Contractors - Commercial, Air Conditioning Contractors & Systems, Heating Contractors
Address: 26 Lindsey Way, Hampden, Maine, United States, 04444-1525
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On 1 July I gave ASI a 1 star review because they failed to follow up and take action to quote a replacement fan motor for my LENNOX A/C unit. This 5 day delay during the summer months was unacceptable. I believed that I received an unsatisfactory response when I contacted their service desk and subsequently sent a note to their Vice President (link on the ASI web site). The Vice President called me back the very next day and after discussing the issue I received an apology. The Vice President stepped in and ensured that my part was expedited over night delivery for installation the next day. After noting that my A/C system was installed less than five years ago the cost of the part and installation was conducted at no cost under warranty. I spent about $14,000 in 2011 for ASI to install a new furnace, tankless water heater (which I believe they no longer do), and the A/C unit. Although I had this initial bad experience, the leadership moved very quickly in the right direction to resolve the situation. The repair work was done by [redacted], QC Supervisor. He was on time, professional and I was extremely satisfied with his work. Thank you ASI for listening to the customer and for taking quick action on this issue. I am impressed.
The positive review I just read is not referring to Air Plus Heating and Cooling. It was for ASI which is a different company.