Air Purchases, Inc.

Hello,Our issue has been resolved with Delta TWith the help of the Attorney General's office, they refunded the purchase price of the compressor onto our credit cardThank you for your attention to this matter.*** ***

Hello,Our issue has been resolved with Delta TWith the help of the Attorney General's office, they refunded the purchase price of the compressor onto our credit cardThank you for your attention to this matter.*** ***

To whom it may concern;? Re:? ? ? ? ? ? ? ? Complaint # ***? (copy of complaint below)? ? I will need more information to help this consumer.? Air Purchases is a Heating and Air Conditioning supply house that caters to HVAC
Contractors.? It appears that the contractor that did the repair took money upfront for the replacement cost of the compressor ($800.00), and did not credit the consumer once they returned compressor to us.? Typically in a warranty situation, where the manufacturer wants the part back, we bill the HVAC Contractor the price of the part, and once he returns the part to us we issue a credit.? ? This is the standard procedure throughout our industry.? Without knowing the details, I am not sure that the contractor did not receive credit for the warranty compressor.? I will need to the following information to assist;? ·? ? ? ? ? ? ? ? ? HVAC Contractor Business Name·? ? ? ? ? ? ? ? ? Model & Serial # of the repaired unit·? ? ? ? ? ? ? ? ? Invoice to consumer from contractor? ? Please feel free to give the consumer my contact information;? *** ***Vice President*** ***? Or? *** ***Customer Service Manager*** ***? *** ***?

To whom it may concern; Re:         Complaint # [redacted]  (copy of complaint below)  I will need more information to help this consumer.  Air Purchases is a Heating and Air Conditioning supply house that caters to HVAC...

Contractors.  It appears that the contractor that did the repair took money upfront for the replacement cost of the compressor ($800.00), and did not credit the consumer once they returned compressor to us. Typically in a warranty situation, where the manufacturer wants the part back, we bill the HVAC Contractor the price of the part, and once he returns the part to us we issue a credit.   This is the standard procedure throughout our industry.  Without knowing the details, I am not sure that the contractor did not receive credit for the warranty compressor.  I will need to the following information to assist; ·         HVAC Contractor Business Name·         Model & Serial # of the repaired unit·         Invoice to consumer from contractor  Please feel free to give the consumer my contact information; [redacted]Vice President[redacted] Or [redacted]Customer Service Manager[redacted]