Air Quality Systems

WE INSTALLED A HOT WATER BOILER FOR THE ORIGINAL OWNER DEC 8TH 2010,FOR LESS THEN ($6000.00).NOT $THAT OWNER WAS GAVE OPTIONS TO REPLACE OLDER AMENITIES AS THE AIR ELIMINATION,WATER PUMP AND PIPING.HE DID NOT DO THESE UPGRADES DO TO BUDGET EXPENSES AT THAT TIME AND HE WAS GOING TO SELL THE HOMETHE NEW OWNER (MR [redacted] ) HAD US OUT FOR A PROBLEM ON THE SYSTEM AND WE HAD TO REPLACE THE AIR ELIMINATOR AND BLEED THE SYSTEM DO TO THE FAILUER OF THE OLDER ONE.IN 2013.THEN THE OLDER PUMP WENT OUT ALSO.WHICH HE CALL FOR SERVICE ON A WATER LEAK PROBLEM.($166.69)ARE TECH, TOLD THEM THE PROBLEM AND WE GAVE HIM A PRICE TO REPAIR..WHEN WE SELL A SYSTEM BOILER OR FURNACE WE GIVE OWNERS THE OPTIONS TO REPLACE OR REPAIR OLDER PARTS OF THERE SYSTEM,WE CAN'T FORCE THEM TO TO DO THIS WORK,WE JUST MAKE THEM AWARE OF WHAT SHOULD BE DONE AND GIVE THEM THE PROS AND CONS.AFTER WE INSTALLED THE BOILER FOR THE OWNER THAT SOLD THE HOME WE HAD NO SERVICE CALLS ON IT AT ALL.I CAN UNDERSTAND WERE MR [redacted] IS COMING FROM BUT THE OLD OWNER DID NOT WANT THIS WORK DONE.SO UNFORTUNATELY THEY FAILED ON MR [redacted] AND HE HAD TO REPLACE THEM [redacted] ***

THE BOILER WAS INSTALLED 2006,BEFORE MR SCHMIT OWED THE HOME.THE TOWN HAD SHUT THE WATER OFF TO THE HOME BECAUSE OF WATER MAIN PROBLEMS,THE HOME WENT THROUGH ONE WINTER WITH NO HEAT WITH THE BOILER SYSTEM IN THE HOME BEFORE MR SCHMIT MOVED IN.THE $WAS TO REPLACE THE HEATEXCHANGER,PUMPS,EXPANSION TANK AND SOME VALVES,MOST LIKELY FROM THE WINTERBEFORE.UNFORTUNATELY THE HEATEXCHANGER WENT OUT THE NEXT HEATING SEASON.AT NO FAULT OF MR SCHMIT OR AIR QUALITY SYSTEMSTHE FACTROY GAVE HIM A NEW HEATEXCHANGER AT NO COST AND $TOWARDS REPLACING IT.WE ALSO DID ARE WORK AT COST FOR HIM BECAUSE OF THE EARLY FAILURE OF THE PART.REPLACING A HEATEXCHANGER IS A LARGE JOB.IT REQUIRES GUTTING THE SYSTEM TO REMOVE AND REPLACE ,A LOT OF HRS.WE FELT TERRIBLE ABOUT THE EARLY FAILER.BUT THE FACTORYS ON ALL EQUIPMENT BRANDS JUST DONT PAY LIKE THEY SHOULD THANK YOU [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowIt is very difficult to read another letter from [redacted] at Air Quality SystemsHe repeatedly does not respond to the complaint and makes things up in his responseThe system he put in did not work correctly from the start because he did not put the correct components together that would assure proper functionWe bought the home after the furnace was in place for only one season and the old owner was bleeding the system almost daily to get it to function during the first seasonWe did not have that information initiallyIn November second season we turned on the system and it did not work properlyI called [redacted] at Air Quality Systems and he sent a worker outIt was obvious the worker did not know what he was doingHe was bleeding all the radiators and let out gallons of fluid to a point the system did not have enough pressure Six hours wasted and the system worked for a couple of hours then four or five radiators went outI started bleeding the radiators myself 3-times a day to keep them hotI asked our other heating and air conditioner specialist since we have two systems for adviceHe pointed out that there was no air bleeder in the system I called [redacted] at Air Quality and Oh yes he knew there was no air bleeder in the systemHe did not put one inHe said the old owner did not want one When I checked with the old owner he said he was never asked and assumed the system was placed correctlyBelieve it or not Air Quality systems sent an $bill for the bleeding fiasco when all the time [redacted] knew the problem was no air bleeder in the systemIt was also pointed out that Air Quality did not put in an expansion tank or the appropriate valves so work could be done on the furnace without having to drain the system each time, which with a antifreeze system significantly increases the cost of any work done on the systemAgain seems to be one of their techniques to increase the service call costs Lack of an expansion tank led to elevated pressure and furnace damage Third year)It appears this company low bids but leaves out crucial parts then sets up repeated expensive service visitsWe are looking for a full refund of all charges we have paid to this company and reimbursement of the costs we paid to the other company to make the system functionalThe new company came in assessed our needs fixed the system and it has worked fine ever sinceHighly recommend using a reputable company even if it is a little more expensiveAir Quality Systems located in McFarland WI does not provide quality work.Can the Revdex.com step in and recommend a course we can follow through the courts or Attorney General’s Office? Thank you for your help Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We talked to the previous owner and he denies that he told this company not to replace the other itemsThis is what the company told us too but they have no documentation that the previous owner did not want the items added that would make the system workI cannot go back and confirm what occurred with the initial install but I can confirm that the company has not been honest with usThey spent a half a day over $charge when they say they knew that an air eliminator was neededWe asked for an estimate on the needed repairs this year and they charged us s service chargeWe want them to refund the charges from last year and pay for the cost we paid the new compsny this yearAlso they need to cancel the service chargefir this year.Thank You [redacted] [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

I DONT KNOW HOW MUCH MORE WE CAN DO,MR [redacted] IS SAYING WORK WAS NOT DONE AND SYSTEM WAS NOT WORKING,THE SYSTEM HAS WORKED GOOD FROM WHEN IT WAS INSTALLED UNTIL THE OLD AIR BLEEDER FAILED.AND AND NEW AIR BLEED SYSTEM WAS INSTALLED YEARS LATER FOR HIM.WE HAD NO SERVICE CALLS FOR ALMOST YEARS FROM THE OLD OWNER FROM THE DAY WE INSTALLED THE BOILER.WE ARE NOT PAYING FOR WORK FROM ANOTHER SERVICE COMPANYWE HAVE BEEN IN BUSINESS FOR OVER YEARS AND IM PROUD OF ARE EMPLOYEES FOR THERE CUSTOMER SERVICE IN SALES AND SERVICEWE ARE NOT A DISHONEST COMPANY MR [redacted] THANK YOU [redacted] ***