Air Repair, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:WGES clearly states that the third party was to provide a brochure not a contract of which neither was made available, the representative that was in the home only explained that what was happening by voice only, he spoke to me and my wife and explained that my electric company sent WGES out to our location because we had the smart meters installed and that they were faulty and were not accurate with energy usage He asked for a previous bill and thru what I am now finding out a lot of theatrical drama showed us how the new smart meter was not accurate with my energy usage and it was too high and he and the company he represented (WGES) were there to correct this problem by signing us up for lower energy costs at a fixed rate to compensate us for the inaccuracy of the new smart meters That same employee clearly told my wife and I that this contract was only for months and would terminate unless I made a call and renewed the contract The employee entered a verbal contract prior to any other information was made to me and my wife making us the customer believe under pretenses that the renewal notice that I recieved only in would not renew the contract unless I called Under no circumstances was any written litature provided to me making me aware that this contract was auto renewing unless I called and canceled with in a certain time frameThe only question my electric company asked were to verify that I would be using WGES as my supplier, how could they know what the terms of another company's rules are So that statement in itself is bogusI also contend that I never received a renewal notice in the year of 2014, nor did I recieve a notice that my fixed rate of cents for electric would be raised to cents States clearly in the statement that I entered a fix rate contract for electricity yet my rate has gone up withAgain if the contract is a fixed rate how can it go up with out notice to the customerWhen I called in and I was asked if I recieved those notices this year I said no WGES came back with an answer that since they did not get a returned letter then I had to have recieved itHow can WGES prove I recieved the letter, that would be like me saying I sent in the check I put it in the mail and since I did not get a returned letter then they must have gotten it.
Regards,
*** ***

November 6,
Washington Gas Energy Services, Inc(WGES) Summary of Investigation Revdex.com ***
Revdex.com Investigator: *** ***, Account Coordinator Revdex.com
Customer Name: *** * ***
Address: *** *** ** ** *** *** *** *** ***
Investigation
Summary: Gift Card
Customer Account Number: PED ***
Customer Issue: Incentive program award delay
Summary Details:
Thank you MsSandal for taking the time to report these issues to WGES I have investigated your concerns and found that WGES failed you at two points in our process and I apologize for these issuesNot only did we delay the incentive for enrollment due in September but we also failed to provide you a prompt response to your questions provided to the WGES customer care center. We understand your concerns and frustration with WGES
WGES is providing you a gift card valued at $100. The WGES *** gift cards are not pre purchased. This is due to the fact that all gift credit cards have a date where their value begins to decrease. If we are purchased the cards ahead or our need the value of the card begins to reduce for the customer at an earlier date. By waiting until the cards are needed we provide the customer with a card at full value and months lead time before the value declines.
While I do understand your frustration with WGES and the request to cancel without fee I must remind you that the incentive program was not an aspect of your contract. When a customer signs a contract for energy supply with WGES at a guaranteed price and term, WGES purchases that entire quantity of supply from its wholesale suppliers on behalf of the customer for the term of the contractWGES is obligated to not only honor its supply commitments to its customers but also payments to its wholesale suppliers. The termination fees are set to cover these potential losses should a customer breach their contract before the term is complete.
Again I apologize for both errors and ask you to give us an opportunity to regain your trust. If you have questions for me you can call my office at ###-###-#### or email me at ***@wges.comThank you
Documents forwarded: None
Actions by WGES: Increased gift card to $
Investigation completed by: Aileen *C***, Customer Care Manager, Washington Gas Energy Services, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: WGES says they will take whatever steps they can get away with to keep me from switching suppliers This is irresponsible
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

From: <[redacted]>Date: Tue, Mar 15, 2016 at 3:52 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]This matter has been resolved.Thank You.

Date: Mon, Apr 4, 2016 at 7:11 AMSubject: RE: Revdex.com complaints [redacted] and [redacted]; Account Number [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Good morning [redacted],  Hope you had a good weekend.  This customer has submitted an update reporting that he was promised a refund by Feb 2016.  This is not the case.  His situation was not resolved until mid Feb 2016 and the refund list for Feb was already submitted. WGL Energy told [redacted] that his refund would fund in March 2016 and be mailed to him the first week of April 2016.  Our notes indicate a refund check was mailed to his home on 4/1/2016.  The check number was [redacted] in the amount of $110.00.  We are sorry that he misunderstood the check directions but we can confirm that the refund check has been processed and mailed to his home.  Thank you for your attention to these matters.  Please let us know if you have other questions. Aileen *. CCustomer Care ManagerWGL Energy, Services, Inc.8614 Westwood Center Drive, Suite 1200Vienna, Virginia 22182

October 20, 2014
Washington Gas Energy Services, Inc. (WGES) Summary of Investigation the Washington Revdex.com: [redacted]
Revdex.com Representative: [redacted], Consumer Specialist, DC Revdex.com
Customer Name: [redacted]
Address:  [redacted]...

[redacted] PA [redacted]
Investigation Summary:  Enrollment and cancel process
WGES Account Number:  [redacted]
Summary:
[redacted] enrolled into the variable rate program with WGES on September 6, 2013.  A copy of her verification recording is available for review at the WGES customer care center. During the recording [redacted] reports that she has the contract details on a printed brochure and that the agent reviewed them with her.  She completes the enrollment by confirming the price, term and contract type.  A second copy of the contract was mailed to her shortly after enrollment.  She was provided a recession period and her enrollment was completed with a final welcome letter and a notice from the utility. 
Under the variable rate contract [redacted]’ price changes each month.  Currently her price is tracking at an average of 7.7 cents per kWh for both generation and transmission while the utility rate is listed at 8.4 cents per kWh.
Because the price can change every month and seasonal factors can impact variable price contracts WGES provides several options for variable rate customers.  They can cancel without canceled fee or switched to any fixed program that may better support their energy needs
When weather and seasonal factors impacted variable rate customers during the winter of 2013 – 2014 WGES send out letters and emails offering these customers a variety of options including a fixed contract.  [redacted] did not contact WGES and she remained a variable rate customers.  Per the request from this complaint I did cancel [redacted] contract.  Her service will end at the next meter reading date following the utility acceptance.  If she has any questions please call the WGES customer care center toll free Monday – Friday 7 am to 7 pm or Saturday 8 am to 4 pm at ###-###-####.  Thank you for your business.
I hope this information has been helpful. 
Documents forwarded:  none
Actions by WGES:  Contract cancelled no fee
Investigation completed by:  Aileen Cannon, Customer Care Manager, Washington Gas Energy Services, Inc.

From: C[redacted], Aileen <[redacted]@wglenergy.com>Date: Wed, Apr 6, 2016 at 7:37 AMSubject: [redacted] [redacted] Revdex.com ID [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good morning [redacted], hope you are having a good day.   I received Revdex.com ID [redacted] from [redacted] [redacted]...

located at [redacted], Hyattsville, Maryland [redacted].  We have searched  our system by name, address, telephone number and email address and we are unable to locate a customer by this name at that address. Please ask the customer to review his issue and confirm that this issue does involve WGL Energy.  If so please ask [redacted] for the account number.  Perhaps I can find the account number where I was unable to locate his contract with her personal information.  Thank you Aileen ** C[redacted]Customer Care ManagerWGL Energy, Services, Inc.8614 Westwood Center Drive, Suite 1200Vienna, Virginia 22182###-###-#### (office)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 
Complaint ID [redacted]
Dear [redacted],
The response from WGES is incredible.  
In my 11/8 call to WGES, they said that the letter I had received from WGES was not in their records.  In responding now, they asked me to provide their letter.  What was this all about?
They spell out the answer in their reply to you: They want to keep me from switching by “provide them options to avoid cancel fees and remain a customer”.  How much is this fee?  “We will negotiate the cancel fee”.
There is no cancellation fee in my contract with them!  They are making it up.
The concept of forcing me to stay with WGES instead of going to one of their competitors is against the spirit of the Maryland law, and may well be illegal.  I will raise this with the attorney general of Maryland if WGES persists.
Thank you for your kindness in taking up my case.
[redacted]
Regards,
[redacted]

November 11, 2014
Washington Gas Energy Services, Inc. (WGES) Summary of Investigation the Washington Revdex.com: [redacted]
Revdex.com Representative: [redacted], Consumer Specialist, DC Revdex.com
Customer Name: [redacted]
Address:  [redacted]...

[redacted], FLA [redacted]
Investigation Summary:  Contract requirements for notification
WGES Account Number: CNM [redacted]
Summary:
[redacted] first enrolled into the WGES fixed price, electric program with 100% national wind on July 13, 2012.  A copy of her recorded verification is attached for your review.  To ensure that [redacted] understood the contract WGES mailed her a complete copy including price, terms and contract conditions. With this printed copy she was also provided a rescission period.  A copy of the contract is attached for your review. 
On 9/16/2014 [redacted] contacted WGES customer care and reported that she had moved to Florida and her account was to be cancelled.   The agent notified [redacted] that the utility had not notified WGES about the move.  [redacted] requested that WGES notified the utility and the agent explained that this type of communication cannot come from a supplier.  [redacted] would have to contact [redacted] and work with them to ensure that her account cancelled correctly.
The agent and supervisor did confirm that as a courtesy WGES would cancel the contract without fee but we could not change the final billing without the utility notification.  WGES did forward a request for information to the utility but we noted to [redacted] that the utility is under no obligation to speak to WGES on an account that is closed. Once a customer moves the utility does close the accounts with a notice of “final bill”.   WGES had not received any notification from the utility that this account was final billed. 
As requested we have asked the utility to review the notice [redacted] forwarded to them about her move and if they confirm that she was not living at that home beyond the August 2014 contract date and the utility failed to provide the correct notification they will remove the billing and provide [redacted] a credit for those two months under the 2014 contract. 
Thank you for your attention to these matters if you have other questions please contact the WGES customer care center toll free Monday – Friday 7 am to 7 pm or Saturday 8 am to 4 pm at ###-###-####. 
Documents: Original enrollment recording, contract and 2014 contract
Actions by WGES:  Request to the local utility to review customer concerns on the final bill notice
Investigation completed by:  Aileen *. C[redacted], Customer Care Manager, Washington Gas Energy Services, Inc.

October 3, 2015WGL Energy Services, Inc., Summary of Investigation Revdex.com [redacted]Revdex.com Investigator: [redacted], Account Coordinator Revdex.comCustomer Name: [redacted]Address:  [redacted], Ocean City, MD [redacted]Investigation Summary:...

 Enrollment and renewal processCustomer Account Number: CNM: [redacted]Summary:[redacted] enrolled into the WGL Energy electric contract on 1/08/10 through the WGL Energy web site. He selected the one year, fixed rate contract.  During the enrollment process [redacted] was asked if he read and understood the contract terms, conditions and price.  Only after an affirmative response was he enrolled.  After WGL Energy received his request we forwarded him a confirmation email and the utility notified him of his selection and provided a rescission period.  After completing the rescission period his account enrolled.    [redacted] renewed each year until July 28, 2015 when the utility notified WGL Energy that [redacted] had selected a new supplier and would end his contract prior to the contract end date.  WGL Energy contacted [redacted] and reported that we could offer him options to avoid the cancel fee.  [redacted] did not return these calls.  Attached is a copy of [redacted]’ current contract listing the cancel fee clause.  WGL Energy is always willing to work with our customers.  We can offer [redacted] the option to return and complete his contact or select a new contract and once enrolled the cancel fee can be removed.The WGL Energy customer care team can be reached Monday – Friday 7 am to 7 pm or Saturday 8 am to 4 pm at ###-###-####.  [redacted]’ business is important to us we look forward to working with him to resolve this issue.Thank you for your attention to these matters.  Documents forwarded:  current contract Actions by WGL Energy:  Cancel fee Options Investigation completed by:  Aileen *. C[redacted], Customer Care Manager, WGL Energy

February 25, 2015Dear [redacted]:The inquiry regarding the above
referenced customer was forwarded to my office for review.We made
contact to the customer and per our conversation. Customer pertains to the
Electric Utility when WGL Holding took the service as the supplier.
Unfortunately the...

complaint filed was made to [redacted] which is the
distributor and supplier of the customer’s gas service. Customer
informed us that he will retract the case filed to [redacted] and will make
necessary changes to direct his complaint to the Electric Utility Provider. For inquiries and
follow-up, the customer can reach us thru our customer service hotline at
###-###-####.Thank you for the
opportunity to review this matter for you.Sincerely, John DSpecialistConsumer Relations

March 2, 2016WGL Energy Services, Inc., Summary of Investigation Revdex.com 11156509 Revdex.com Investigator: [redacted], Account Coordinator, Revdex.comCustomer Name: [redacted], [redacted]Address:  [redacted]...

[redacted], Midlothian, VA, [redacted]Investigation Summary:  Enrollment and Contract ProceduresAccount Number: Washington Gas Light, and [redacted]:  [redacted] / [redacted]Thank you for this opportunity to address [redacted]’ concerns. In 1999 deregulation of the energy industry provided customers an opportunity to choose their own natural gas supplier. The electricity industry followed a few months later.  With deregulation the energy bill was split between generation, transmission and delivery.  The utility continues to deliver the energy to the customer and they remain responsible for repairs and emergency services but the customer can now shop for the best options for the commodity service.  [redacted] selected WGL Energy to help them manage their energy budgets with the tools that WGL Energy offered including the Energy Management Platform (EMP).  The EMP is a software tool that provides customers energy efficiency options are designed to help the customer develop a comprehensive energy management strategy for lowering energy costs, reducing energy consumption, achieving sustainability goals and enhancing energy security. [redacted] enrolled on March 14, 2006.  Ms. April T[redacted], Account Manager for [redacted] reviewed the contract with our sales team and decided that the fixed rate program best supported her energy requirements.  She enrolled the natural gas service contract with WGL Energy selecting a fixed rate contract.  Under the WGES natural gas program the customer is charged a fixed rate per therm for natural gas for a twelve month term.  This fixed rate program provides customers with a known, budgeted cost for the full term of the contract.  As the contract approached the end of term, WGL Energy forwarded a new offer and [redacted] reviewed the options and chose to remain in the same fixed price footprint.  The utility gas rate changes monthly while the WGES fixed rate offered certainty.  A copy of her original recorded contract is attached for your review.  On May 6, 2006 Ms. April T[redacted], Account Manager for [redacted] enrolled into the WGL Energy electric contract.  A copy of that contract is attached for your review.  Each year as that contract approached the end of term WGL Energy forwarded a new offer providing the company with the option to select a new program, remain in the same footprint or cancel and return to utility service.  [redacted] renewed each year.  Copies of the current contract are attached for your review.  After each enrollment period the local utility contacted [redacted] and offered the customer a rescission period.  If the customer had any concerns or questions they could cancel during this rescission without issues.  Only after complete the utility rescission term were they able to enroll.  After each enrollment WGL Energy followed the contract with a confirmation letter and a welcome letter.  While these are not required WGL Energy wanted to ensure that the customer had a clear review of the contract and opportunity to review all of the renewal options.  WGL Energy communicates with [redacted] each year providing them the required fuel mix emission notices and offering services including our EMP program for commercial customers.WGL Energy is an entity that delivers a full ecosystem of energy offerings including natural gas, electricity, green power, carbon reduction, distributed generation and energy efficiency provided by WGL Energy Services, Inc. and WGL Energy Systems, Inc. Thank you for your attention to these matters.  We hope this information has been helpful, please let us know if you have other questions.  Documents forwarded:  Original enrollments and current contract copiesActions by WGES:  noneInvestigation completed by:  Aileen P. C[redacted], Customer Care Manager, Washington Gas Energy Services, Inc.

Date: Fri, Feb 12, 2016 at 6:24 AMSubject: RE: Revdex.com complaints [redacted] and [redacted]; Account Number [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Good morning [redacted], thank you for sending these updates. For [redacted],  he has filed a complaint with...

the Delaware Public Service Commission.  They have been working with WGL Energy and [redacted].  After providing all the enrollment confirmation documents and proving that [redacted] enrolled into a contract with WGL Energy we provided the commission and [redacted] with several options.  We last heard from [redacted] on Jan 8, 2016.  He has not responded to any of our outreach and the commission also reports that he has not responded to their requests for his input. WGL Energy is always sorry to lose a customer.  [redacted] reported that he received a lower price offer and decided to cancel his WGL Energy contract in midterm.  WGL Energy explained that as a customer for five years we repurchased his energy and we remain responsible for that supply for the full term of his contract.  While the collection of the cancel fee will not remove all of our risk, it is an important factor that allows us to remain in business and offer customers the variety of contracts to support their energy budget.  As we noted in our follow up to [redacted] we are always happy to work with our customers and we are certain we can resolve this issue if [redacted] will call the WGL Energy customer care center and work with our customer care team.  He can reach the center toll free Monday – Friday  7 am to 7 pm or Saturday 8 am to 4 pm at ###-###-####.  We can accept credit cards, check by phone or a personal check to close this issue.  Thank you again for helping us reach out to [redacted]. Aileen C, Customer Care Manager, WGL Energy

December 3, 2014 Washington Gas Energy Services, Inc. (WGES) Summary of Investigation for Revdex.com Case number [redacted] Revdex.com: [redacted], Revdex.com (Revdex.com), Trade Practice Consultant Customer Name: [redacted] Address: [redacted]...

Account Number: [redacted], [redacted] and [redacted] Investigation Summary: Customer enrolled and asked to cancel prior to energy start Customer Issue: [redacted] enrolled into the WGES natural gas fixed price program. She identified three natural gas account numbers and provided a copy of each utility invoice. Copies of her signed enrollment contracts are provided for your review. The contract signature line lists WGES as the supplier and requires a signature after the statement that reads “I have read the WGES Commercial Energy Supply Agreement, the Acknowledgement, and the Natural Gas Supply Service Agreement General Terms and Conditions. I understand and agree to these terms.” The contract itself lists WGES in bold, large type at the top of the contract and in a number of other locations on the front of the contract. There are three statements reviewing the relationship between WGES and the utility. And the agent provided [redacted] a review of the contract with WGES marketing data prior to her signature.  On December 1, 2014 at 12:53 pm [redacted] contacted WGES customer care. She told the agent that the sales team misrepresented the offer by saying that they were the utility, Washington Gas. The WGES agent reported that she was concerned to hear that account and asked [redacted] about the designation of WGES on all of the marketing materials and her signature on the contracts listing WGES as the supplier. [redacted] indicated that she did not intend to choose a supplier. She reported that she had deposits with the utility that would be adversely impacted. The agent tried to explain that any deposit issue that the customer had with the utility would remain intact. The only change was to the commodity portion of her bill. [redacted] reported that she only wanted to cancel. The agent gathered the three accounts and cancelled them, letting [redacted] know that the accounts would close without a cancel fee after the utility accepted our request. [redacted] insisted that the accounts be cancelled without service. The WGES agent explained that [redacted] received a notice from the utility and that notice does provide for the customer to cancel before start but the customer must call the utility at the number on that notice immediately. Since [redacted] had not taken that action the accounts enrolled. That utility notice provides for immediate cancellation but the customer must call the number listed on that letter immediately to receive this service. The utility is the only entity that can cancel immediately and only in the first few days of the enrollment review which completed by the mid part of November 2014. The agent went on to review the WGES confirmation letters mailed in November confirming the contract enrollment for all three accounts. The agent offered to transfer [redacted] to the utility so she could speak with them but she declined and indicated she would call herself. The call ended. The accounts were submitted for cancellation and both the utility and WGES will notify [redacted] when her accounts close. WGES notified the sales team, and Mr. M[redacted], the sales agent, was very concerned. Mr. M[redacted] has been in energy sales for more than five years with a very strong quality record. We reviewed with him the interaction [redacted] reported to the WGES customer service agent, and Mr. M[redacted] respectfully disagrees with [redacted]. He reports that they met in her [redacted], Virginia restaurant. He showed her the sales brochure. I have included it for your review. He explained that WGES is an energy supplier and he took all three of her accounts and showed her the month to month rates for the WGES fixed program as opposed to the variable program she experienced as a utility customer. He noted the variation between the two programs and the controls and budget management the fixed price WGES contract provides the customer. Mr. M[redacted] left behind the signed copies of the three contracts along with his cell phone number in case [redacted] had additional questions. While we are sorry that [redacted] changed her mind about the WGES contracts we can confirm that we did review these contracts in detail with her, we did provide her copies of the contracts and when she changed her mind in the first month of service we provided her cancellation without fee. WGES does monitor all sales staff. We conduct sales surveys; provide confirmation letters directly to the customers and follow-up on any concerns received at the customer care center. All surveys are reviewed with the sales team and we often call customers back to explain details of the offer or to ensure that they have a clear understanding. Customers that request cancellation in the first thirty days are released without fee. While our contracts do provide a cancel fee we understand that sometimes additional time is needed to make an informed decision and we allow the release without fee to provide that additional time. I hope this information and materials have been helpful. Please let us know if you have other question  Documents forwarded: Sales overview, contract copies and utility bill copiesActions by WGES: Contract cancelled without fee, no other action needed by WGES Investigation completed by: Aileen *. C[redacted], Customer Care Manager, Washington Gas Energy Services, Inc.

January 8, 2016WGL Energy Services, Inc., Summary of Investigation Revdex.com [redacted]Revdex.com Investigator: [redacted], Account Coordinator Revdex.comCustomer Name: [redacted]Address:  [redacted] Baltimore, MD, [redacted]Investigation Summary:  Enrollment...

and Contract ProcessCustomer Account Number: [redacted] Natural gas and Electricity: [redacted] / [redacted]Thank you for this opportunity to address [redacted]’ concerns.  [redacted] enrolled into the WGL Energy electric contract in 2009.  At the time of enrollment she was provided a copy of the contract, the price, term and all contract conditions.  In her enrollment she reported that the sales agent had reviewed the contract with her including the cancel fee process.  Each year at renewal she was offered many options including those without cancel fees.  She continued to select the cancel fee options.  After she completed the enrollment WGL Energy sent her a new confirmation letter and provided her a ten day rescission period.  This process was repeated later when she enrolled her second account.  After she completed the WGL Energy enrollment process she was contacted by Baltimore Gas and Electric and they too provided her a rescission period to review the contract and determine if the conditions were right for her energy needs.  She completed both periods without issue and enrolled.  Each year [redacted] was offered renewal options.  Among these was the option to cancel without fee, or to select a contract that does not carry cancel fees.  [redacted] selected to continue in the fixed program which does carry cancel fee.  Please keep in mind that when a customer signs a contract for energy supply with WGL Energy at a guaranteed price and term, WGL Energy purchases that entire quantity of supply from its wholesale suppliers on behalf of the customer for the term of the contract. WGL Energy is obligated to not only honor its supply commitments to its customers but also payments to its wholesale suppliers.  WGL Energy sets termination fees to cover potential losses should a customer breach their contract before the term is complete.  WGL Energy is always ready to work with our customers.  I have noted [redacted]’ account and she can contact the customer care center.  We will work with her to resolve this issue.  We offer many options to avoid cancel fees.  To contact the WGL Energy customer care center please call us toll free Monday – Friday 7 am to 7 pm or Saturday 8 am to 4 pm at ###-###-####.Summary of actions:Documents forwarded:  None Actions by WGL Energy:  Provide options to the cancel fee or negotiate the fee Investigation completed by:  Aileen *. C[redacted] Customer Care Manager, WGL Energy

Date: Mon, Feb 29, 2016 at 7:46 AMSubject: RE: [redacted]; Account Number [redacted] / [redacted] Revdex.com complaint [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good morning [redacted],  hope you had a wonderful weekend. Attached is our final response to [redacted].  We did drop our cancel fee.  Thank you Aileen C, Customer Care Manager, WGL Energy

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  The property that is in discussion is a SECONDARY home. I do not live there. However,  I changed my address well before August with [redacted] Power. The mailing address is the residence that I sold on June 20.WGES can also listen to the recordings whereupon they agreed to terminate out of the kindness of their heart. I noted my dispute because they had my "new" mailing address at some point, however, they recorded it incorrectly and therefore my mail did not make it to me.  Without listing my address on here, it was something like this:  My street number is [redacted] and they incorrectly noted it as **.So it seems to me like they could just ask [redacted] Power when I changed my mailing address, but as I said, I moved on June 20 and that coincided with mail they sent to me.  I have proof of the June 20 date too.
Regards,
[redacted]