Air Serbia

Dear Mrs [redacted] ,Thank you for contacting Air Serbia through Chicago's Revdex.com office.In order to reply to your complaint within the time frame given to us by Revdex.com Chicago, we will need additional information that has not been included in your original complaint.You have sent us only the original JU ETKT that was issued for you and not the ETKT number/s for the re-protection option via MOW and BEGWere those new tickets issued on Air Serbia or Aeroflot? Does the new ETKT number start with or 555? Also you have mentioned your daughter in the complaint but you have not provided any ticket number for her.We are unable to check this info since the booking had already been purged from the GDS (more than days have passed since the originally scheduled departure date of 04Jan- your complaint was received on 06Apr18)If you do not have the new ticket numbers that were actually used by you and your daughter, then we will have to request that information from the GDS directly and that can take even up to a month, so we will not be able to reply within the time frame given to us by Revdex.com Chicago.Also, another thing missing from the complaint is the Property Irregularity Report (PIR) that you must have filed for the delayed/missing bags and the bag tag numbersNow, in this case, since the first scheduled flight from the re-protection option was on Aeroflot, the bag tag numbers must have Aeroflot's number as wellYour timely reply would be greatly appreciatedSincerely,Air Serbia’s Sales Support Desk - Chicago Air SerbiaN Cumberland Ave #197Chicago, IL 60656Tel: +1-773-293- +1-773-942-6186Fax: +1-773-942-6298Email: [email protected] Website: www.airserbia.com

Dear [redacted] We have received an email from Chicago’s Revdex.com today with info about your missing bagsHowever, you have not provided the missing bag tag numbers This is the first time that we hear about this problem and we would not have known about it if it was not brought up to our attention by Revdex.com Chicago Can you let us know if the bags have been located already or if they are still missing? Your timely reply would be greatly appreciated Sincerely, Air Serbia’s Sales Support Desk - Chicago Air Serbia [redacted] *** [redacted] [redacted] [redacted] [redacted] Website: www.airserbia.com