Air Standards

August 24, 2015

Please see the attached invoice from the first company American Heating & AC, LLC company from Fidelity who replaced the fan motor only. This motor started making a terrible noise after installation. I contacted Fidelity Home Warranty and told them the fan that was installed was making a terrible noise like the balancing was off. A new company was sent out by my request as the prior company had complaints not only with the Revdex.com of AZ, The Attorney General’s Office but had operated under another name. He closed that company and reopened under a name. We were without Air-conditioning for 6 days the first time and 2 days second time.

The new company that Fidelity sent out was Air Standards. They sent a tech out to diagnose the unit as the fan was making a horrible noise. The tech said just take the cover off of the Trane Unit and the noise will stop. The cover is not necessary. We thought he was joking. He was very serious. He said Trane’s manufacturing company should not have put a cover on their units. I asked him if there is no cover needed then why would Trane who has been in the industry a lot longer than this technician put it on. I also asked him what happens when we have dust storms, rain, birds, etc. that get inside the unit and he said just clean it. I asked him what he was going to do about the noise the fan motor was making and about the balancing of the motor. After going to his van and calling Fidelity or his company he rudely walked into my home without ringing the doorbell or knocking. I have contractors here working on the pool and painting and not one of them would take it upon themselves to just walk into my home without ringing the doorbell, knocking or announcing themselves. He refused to look at the fan motor or do any troubleshooting or investigating on the fan that was making a horrible noise that not only a customer service agent at Fidelity but even a supervisor at Fidelity heard on the phone.

Needless to say Friday night August 22nd the unit stopped working. The same tech from Air Standards who said “just keep the cover off and put it up against the fence” and refused to troubleshoot the unit because he “has been in the industry for a long time and had so much experience” was sent back out. Ironically, today he said the fan motor was bad. If he would have taken the time to troubleshoot the unit or pay attention to the noise it was making or even the fact it sounded like the fan was out of balance he probably would have saved the new fan motor that was installed just 3 weeks ago. I started to ask him questions and he rudely put his ear buds in his ears and started listening to music and totally ignored any questions I had. This continued until he submitted the bill and left. This is how Air Standards handles their customers. You don't want to hear the customer just put your ear buds in like your a teenager instead of a professional technician and ignore the customer. Great Customer Service.

I have several businesses and if one of my employees EVER did this to one of my customers he would be terminated immediately. Fidelity submitted a bill to me to pay for the fan motor that went bad due to the negligence of the technician with the ear buds. I guess that is how he doesn't hear the noises the unit is making. The bill should be paid by the technician for ruining a motor that was brand new as I am sure Fidelity would not send a company out to put a used motor in when it was supposed to be new.

You can see what kind of technician earbuds was as he put on the invoice fan motor inop due to high heat in AZ and lack of horizontal air flow. Last I checked we live in AZ where high temperatures are the normal and I am sure Trane would disagree with the lack of horizontal air flow due to their unit construction. What does make sense is that the technician (earbuds) did not have enough pride in his job with all his “years of experience and knowledge” to check the fan out properly and do his job to the best of his ability.

Air Standards offers the WORST customer service I have ever received. My A/C has been non-functioning for 5 days now, in Arizona, during summer temperatures of over 107 degrees and rising. Their technician came out Monday to diagnose and informed me that he had to order a motor and would return the following day. Tuesday, he returned, with a motor that was defective, he informed me that he would reorder and return Wednesday. Wednesday, while waiting at home for the technician to return, I received a call letting me know that the motor had arrived, but would not be installed until Thursday. When I complained to the operator dispatching the call about the prolonged wait, the temperature of my home, and the appointment being set for Wednesday, I was told "technicians don't make appointments" and that there wasn't anyway that my situation could be a priority. I became frustrated and complained, asking to speak to a supervisor, asking for her name, etc. She, who shall remain nameless (because she refused to give me her name), told me there wasn't a supervisor available and ended up hanging up on me. I called back and the phone was answered by Dave, who identified himself as a manager. I recounted the situation to Dave who told me the situation wasn't their fault and that it was out of their hands. I also told Dave about the nameless woman with poor customer service skills. Dave responded by telling me that he was sitting next to her during our phone call and he heard everything that she said and that he didn't see anything wrong with the customer service she provided. I stated that I was going to provide the company with a poor review and negative social media feedback and Dave told me that it was okay, he could just respond to my posts.

The most frustrating part, if you don't include the temperature of my house, the poor service I received, being hung up on, and the time I sat at home waiting on service, is that my home warranty chose this company and will pay them the full amount that they charge for repairs even though their service was atrocious!

If you chose to do business with Air Standards, I wish you luck. You'll need it.

August 24, 2015

Please see the attached invoice from the first company American Heating & AC, LLC company from Fidelity who replaced the fan motor only. This motor started making a terrible noise after installation. I contacted Fidelity Home Warranty and told them the fan that was installed was making a terrible noise like the balancing was off. A new company was sent out by my request as the prior company had complaints not only with the Revdex.com of AZ, The Attorney General’s Office but had operated under another name. He closed that company and reopened under a name. We were without Air-conditioning for 6 days the first time and 2 days second time.

The new company that Fidelity sent out was Air Standards. They sent a tech out to diagnose the unit as the fan was making a horrible noise. The tech said just take the cover off of the Trane Unit and the noise will stop. The cover is not necessary. We thought he was joking. He was very serious. He said Trane’s manufacturing company should not have put a cover on their units. I asked him if there is no cover needed then why would Trane who has been in the industry a lot longer than this technician put it on. I also asked him what happens when we have dust storms, rain, birds, etc. that get inside the unit and he said just clean it. I asked him what he was going to do about the noise the fan motor was making and about the balancing of the motor. After going to his van and calling Fidelity or his company he rudely walked into my home without ringing the doorbell or knocking. I have contractors here working on the pool and painting and not one of them would take it upon themselves to just walk into my home without ringing the doorbell, knocking or announcing themselves. He refused to look at the fan motor or do any troubleshooting or investigating on the fan that was making a horrible noise that not only a customer service agent at Fidelity but even a supervisor at Fidelity heard on the phone.

Needless to say Friday night August 22nd the unit stopped working. The same tech from Air Standards who said “just keep the cover off and put it up against the fence” and refused to troubleshoot the unit because he “has been in the industry for a long time and had so much experience” was sent back out. Ironically, today he said the fan motor was bad. If he would have taken the time to troubleshoot the unit or pay attention to the noise it was making or even the fact it sounded like the fan was out of balance he probably would have saved the new fan motor that was installed just 3 weeks ago. I started to ask him questions and he rudely put his ear buds in his ears and started listening to music and totally ignored any questions I had. This continued until he submitted the bill and left. This is how Air Standards handles their customers. You don't want to hear the customer just put your ear buds in like your a teenager instead of a professional technician and ignore the customer. Great Customer Service.

I have several businesses and if one of my employees EVER did this to one of my customers he would be terminated immediately. Fidelity submitted a bill to me to pay for the fan motor that went bad due to the negligence of the technician with the ear buds. I guess that is how he doesn't hear the noises the unit is making. The bill should be paid by the technician for ruining a motor that was brand new as I am sure Fidelity would not send a company out to put a used motor in when it was supposed to be new.

You can see what kind of technician earbuds was as he put on the invoice fan motor inop due to high heat in AZ and lack of horizontal air flow. Last I checked we live in AZ where high temperatures are the normal and I am sure Trane would disagree with the lack of horizontal air flow due to their unit construction. What does make sense is that the technician (earbuds) did not have enough pride in his job with all his “years of experience and knowledge” to check the fan out properly and do his job to the best of his ability.

A/C broke and they came at the appointed time and I feel they were very honest with me and the pricing was very fair. They even cleaned and inspected my other unit at no charge. CALL THESE GUY'S 1ST!!!! Forget the big companies. This company cares about their customers.

Our experiences with Air Standards has been nothing but the best. We wanted to get tune ups for 3 a/c units we have. We called and they came out not even 24 hours later and showed up on time. They did the tune ups and didn't try to sell us anything we didn't need. Very professional and honest. We would recommend them to our family, friends and neighbors.

Thank You.

This company services my family owned restaurant and has for three years now, I have to say they have saved me from disaster more times than I can count. They are always there at a moments notice and have fixed everything from my air conditioners to my beverage coolers to even my make up air system. The owner is a stand up guy who isn't happy until he knows the job has been completed and completed properly. Definitely the only heating and air conditioning company I will ever use again.