Air Temp Service Co Inc.

When *** called requesting service she was made well aware of the diagnostic fee over the phone which is $plus tax
We explained to her the cost to come out and she agreed She keeps having the same issue and that is why I suggested she needed a new igniter The igniter was removed because in order for me to properly diagnose the problem that's what I had to do(i explained exactly what I did and why I had to do it in previous responses)
I explained several times why I removed it and I agreed to refund her $because of me not installing it back Like I mentioned several times it is only held on by a screw
Despite everything the cost is the cost and prior to coming to her home she agreed to pay it I am no longer going to go back and forth Like I mentioned I will refund *** $and that is final
She has bullied and threatned me from the beginning with trying to hold the Revdex.com over my head and tarnish my name and that is why my attorney contacted her Business owners have rights too and out of all of my years in business I have never came across such an angry customer
I will be contacting the Revdex.com directly via phone regarding this matter as I no longer wish to keep reiterating and wasting my time on this matter

Complaint: ***
I am rejecting this response because:
Please see the attached invoice it is self explanatory Air Temp Service has a history of complaints as per the Revdex.com website.
I am in the appliance industry and know the difference between a "service" call and a "diagnostic"I was very specific in my wording and asked him what his fee for a SERVICE call wasHe never stated is was just a diagnosticI made it clear what the problem was which is why I told him it was a York and the age of the furnace, he could have then declined the call by stating he did not have the appropriate parts
I told him this happens every year and my usual serviceman *** *** comes every year to clean the flame sensor but that weekend he was completely booked so I shopped for another servicer on line as the temperature was dropping to degrees I knew the cost was $125, to repair/ clean the sensorI did not hire him to walk in my house look at the furnace and tell me is was not working.
I specifically asked him to re-install the ignitor, by his own admission he did not
Per the attached invoice the next technician that came later that day *** *** *** states:
"RE INSTALLED THE IGNITORFOUND THE FLAME SENSOR TO HAVE LOW SIGNAL TO BOARDCLEANED FLAME SENSOR AND TESTED OPERATION."
I believe my case has been proven beyond a reasonable doubtMr*** saw I was a woman alone, knew he did not have the wherewithal to effect a repair, yet took the call anywayHe is a shameless opportunist that uses extortion tactics to prey on those he presumes to be weak.
I request a full refund and that my complaint be made on his record
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I repeat Mr*** was told all the facts I earlier statedAttached AGAIN is the Invoice from *** *** *** that fixed the unit that same daySimply put, what did I pay Mr*** for?
The invoice from *** is evidence that Mr*** liedHe came in knowing full well the make and age of the unit and charged me $to NOT fix it
He now admits to not re-installing the igniter because I have evidence from another vendorI wish a full refund.
He was unprofessional agitated, screamed at me that he had a four year old daughter and he'd rather be home with her.
How is that germain? How would I know he had a four year old daughter unless he made the statement? I have a witness to how loud and aggressive he was, as stated I was afraid of his erratic bullying behaviour and called my brother to listen on speaker phone When my brother asked what I was paying for MR*** became loud and flustered and stated it was for a diagnostic
He knew BEFORE he came I needed a repair not a diagnostic To presume anything else is silly
His accusations of slander are ridiculous, since I have proof he charged me, left me in the lurch and refused to consider a negotiation on the fee which I offered him Why was the next servicer able to fix my unit?
He had no business charging me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Air Temp Service Co/*** *** has consistently side stepped the issueThe ignitor was NEVER FAULTY, and did not need to be removedIt was re-installed by *** *** ***, ( invoice again attached) later that dayThe flame sensor was cleaned and the furnace became operational
Air Temp is now attempting to trample my rights to a fair consumer hearing by a qualified third party by sending me a threatening letter from his attorney requesting I retract my communications with Revdex.comThis attempt to bully me is further cause for action and I wish it added to my complaint, (letter attached)
The facts are as statedThe ignitor was removed without reasonWhen I requested it be re installed, it was notI was left with no heat and charged for a service I did not receive
Regards,
*** ***

I am in response
to the complaint filed by [redacted] on January 21, 2014.
I received a phone call from [redacted] on Saturday, January 18, 2014 stating that her furnace was
blowing cold air.  I told her that I would be able to come troubleshoot the problem...

and that it would be a
diagnostic fee of $125.00 plus tax which would cover the first hour of labor,
which she agreed to.  During our phone conversation she never stated the make, model or how old the furnace was.
I arrived to her home around 2pm, upon arrival [redacted] seemed frustrated and had bad
disposition.  I understood her frustration beings she had no heat, and working with customers on a daily basis you learn
to deal with different personalities.
I did tell her that the unit was at least 15-18 years old and replacing it might be a good
idea in the future, considering the extreme cold temperatures we have been
experiencing.  I quoted her a price to do so if it was something she would be interested in doing.   In the meantime I spent an hour at her home diagnosing the problem. 
I found that the igniter was defective and explained to her that it would need to be replaced.  I called two of my suppliers on my cell phone in her presence to see if they had the part.  Keep in mind that it was a Saturday and it
was late in the afternoon.  My one supplier closed at 12pm, and my other supplier is closed on Saturdays which happens to be York (the brand of her furnace) located in Edison. NJ, so there was no way that I could obtain the part.  I double checked the inventory on my truck and I had 6- replacement igniters unfortunately none of the ones I had was for her system (because her furnace
was much older and it is not a part that I typically have stocked).
[redacted] states “I pretended to replace the part”????? How so when she knows I did not have the part or would be able to obtain the part until Monday which I explained to her.  My work ticket even states that I did not change any parts. 
[redacted] states that“I did not check the flame sensor” . Hint…Flame..Sensor..which means in Technician terms, first the thermostat calls for heat, then the combustion motor runs, then the hot surface igniter is energized and gets very bright it
actually glows very bright and hot (which was not hot or bright enough on her system).Then at the same time the gas valve opens for lighting the burners. Then it lights. After you establish flame for the two seconds it lights, this is when a flame sensor senses flame allowing it to stay lit. After it runs for approximately 60-90 seconds it stays lit and continues to thus heating the
home. So you see it first has to be lit to sense flame. So it cannot be checked as [redacted] states.. until the igniter lights up and stays lit. This is how a flame sensor works. But hers DID NOT establish flame AT ALL.  
 
So after explaining to her about the availability of her part, she was still very upset and speaking to me with anger. She then proceeded (in an angry way) to second guess me about having her part and that I should have had her replacement part
readily available. Again, explaining to her that I didn’t have every single part for every brand, and that I do have most…just not this one. I apologized for the inconvenience as she then decided to call another contractor. So I put everything back the way it was except for the igniter which is held by one screw and left it loose inside the cabinet, which is basically defective and
needed to be replaced because it was of no use. So I basically left it like that to save time for the next contractor that would be coming to replace it anyway.
I By NO MEANS baited [redacted] into anything, nor did I ruin her unit!  I have been in business a long time.  I am fully licensed and insured. I would never jeopardize my license, my good reputation,or my work ethnics to try to get a $2500 furnace replacement.  That is ridiculous and a horrible accusation. And it is COMPLETE SLANDER!
[redacted] had a chip on her shoulder from the moment I arrived. She even was telling me what the problem was and how it should be fixed?  That’s why I joked with her telling her she sounded like a technician as I was trying to make light of her unhappy
moment. Once she knew I would not be able to obtain the part until Monday(which is not uncommon) and I was going to write up her bill, she got extremely mad and told me to get the Fk out of her home and that I baited her and that
she shouldn’t have to pay anything ????
 I was shocked and surprised by her actions and I told her that I would
have no problem leaving, but I needed her to sign the work ticket I filled out(ATTACHED) and that she had to pay the diagnostic fee we had initially explained to her was and  that she agreed on prior to us coming. She then refused to sign the work ticket but she gave me her credit card information willingly at which I ran through our office.    I gave her a copy of the work ticket/
receipt. And as I’m walking out her door she was swearing at me eractically and threatning me telling me she was calling the attorney general and calling the Revdex.com to file a complaint  and saying she wanted me to have the complaint noted to tarnish our record with the Revdex.com and then basically slamming the door behind my back.
I did not demand anything from her and I told her up front what the diagnostic service call would cost and she agreed.  Because of
this I am not willing to refund her money. I came to her home in a timely manner within 15 minutes locally in Wayne
on a Saturday; I spent time diagnosing her problem and I called my suppliers to see if I could obtain the part needed. Because of this I do expect to be paid for my time, especially when I got verbally abused in the process.
It is so unfortunate when you come across a customer like this.

I made it very clear
on what the charge would be to come to her home which she was well aware
of.  Just because she had paid $125.00 to
clean and replace the sensor in the past from a previous contractor did not
necessarily mean that this was the issue this time around, and that was a price
from a previous contractor not me.
 
 She is not a licensed technician.  That is why I had to diagnose the
problem.  She never told me the make or
model of her furnace on our initial phone call as I previously mentioned.
 
She did not hire me
to tell her furnace was not working. Obviously the furnace was not working and
that is why she called me to begin with. 
I told her that I would have to come and diagnose what was causing the
furnace not to work.  I spent time
diagnosing her problem and reaching out to vendors to locate the part needed.
This is what she paid me for “a diagnostic call”.
 
In my expertise that
was the right thing to be done this way she would not constantly be running
into the same issue every year with cleaning her flame sensor.  It is basically like putting a band aid on
the problem instead of fixing it the proper way.  And I feel fixing it the proper way would be
to install a new igniter beings the unit was over 20 years old and because she
kept running into this same issue.
 
I take offense to her
accusations of calling me an opportunist and that I prey on those to be
weak.  I am tired of her slanderous
remarks and that is why I forwarded all correspondences to my attorney who will
be reaching out to her.  She threatened me
from the beginning that she would try to tarnish my name and I see she
continues to do so.  She was extremely
abrasive with me and verbally abusive.
 
I have no problem
issuing her a $25.00 refund check for not re-installing the igniter.   As I have also previously mentioned is only
held on by a screw.  But I figured the
other technician would be replacing it anyway and that is why I did not screw
it back in.  She continues to go full throttle
with these accusations and states clearly that she wants this complaint to be
on my record.
So I should take her
abuse, refund her money and have this complaint on my record?
 
I will be more than
glad to refund her $25.00, but that is all I am willing to do.

This can go on forever with the he said she said.  In my first response to her complaint I acknowledged
that I did not put the igniter back, before I even saw the invoice from
[redacted].  I had nothing to hide by not
putting the igniter back and I fully explained why.
I did not lie nor do I have any reason to lie and I think it
is getting a little out of hand now with the name calling and false
accusations.  She keeps repeating the
same things which I have fully addressed in my previous responses so there is
no reason to keep reiterating what transpired.
I did mention that I had a 4 year old daughter…..so
what?  After she told me to get the fk
out of her home I told her that I didn’t need to be treated that way and I
could be home with my daughter instead of taking this abuse.
This has been going back and forth for weeks now and I feel
that has been harassing to me, my company and my coworkers and that is why I
have contacted my attorney.  I have
attached a copy of the letter which was sent by my attorney.
 Like I mentioned before I have no problem issuing [redacted] a
check for $25.00, which I will get out immediately if it is satisfactory to
her.

Review: I called Air Temp to repair my furnace as it was blowing cold air at 1:30 PM Saturday January 18. [redacted] returned my call and I explained my problem stating it was a 15 year old York furnace. He arrived an hour later and immediately began to dramatically exclaim that the unit was old. I told him I had experience with the unit and felt is was either a flame sensor or an igniter. He said I sounded like a technician. I showed him a receipt for when I had replaced the igniter in 2005 and suggested the flame sensor probably needed cleaning. He then removed the igniter (without checking the flame sensor). He immediately told me he probably did not have the part but he would check his truck and that I should consider replacing the unit. He pushed me on replacing the unit quoting me a price of $2500. It was 16 degrees and I needed heat. HE SAID, OH I CANT FIND FIX THE UNIT THIS IS JUST A DIAGNOSTIC. He then demanded$125.00.I asked him why he even came on the call when I had clearly told him the age and make of the unit. He said he came to diagnose the problem. He became loud and belligerent and said once he took out his tools THERE WERE NO DISCOUNTS AND HE HAD TO BE PAID. He was so hostile and loud I called my brother and put him on speaker because I felt threatened. I told him he baited me, claiming to come on a repair call, when in fact he knowingly did not have the means to repair. I then instructed him to replace the igniter and made a call to another servicer. He pretended to replace it, but fact left it loose inside the cabinet. I gave him a credit card. Another company [redacted] came reinstalled the igniter and cleaned the flame sensor and the unit is fine. I have an invoice from [redacted] stating same. MR. [redacted] tried to ruin my unit then force me into buying a new one from him.Desired Settlement: A full refund. I told him I would complain and he told me go right ahead he was Revdex.com accredited. Please review his Revdex.com rating how can he be a plus when he had three complaints in 2012 and one in2011? This is stated on your website.

Business

Response:

I am in response

to the complaint filed by [redacted] on January 21, 2014.

I received a phone call from [redacted] on Saturday, January 18, 2014 stating that her furnace was

blowing cold air. I told her that I would be able to come troubleshoot the problem and that it would be a

diagnostic fee of $125.00 plus tax which would cover the first hour of labor,

which she agreed to. During our phone conversation she never stated the make, model or how old the furnace was.

I arrived to her home around 2pm, upon arrival [redacted] seemed frustrated and had bad

disposition. I understood her frustration beings she had no heat, and working with customers on a daily basis you learn

to deal with different personalities.

I did tell her that the unit was at least 15-18 years old and replacing it might be a good

idea in the future, considering the extreme cold temperatures we have been

experiencing. I quoted her a price to do so if it was something she would be interested in doing. In the meantime I spent an hour at her home diagnosing the problem.

I found that the igniter was defective and explained to her that it would need to be replaced. I called two of my suppliers on my cell phone in her presence to see if they had the part. Keep in mind that it was a Saturday and it

was late in the afternoon. My one supplier closed at 12pm, and my other supplier is closed on Saturdays which happens to be York (the brand of her furnace) located in Edison. NJ, so there was no way that I could obtain the part. I double checked the inventory on my truck and I had 6- replacement igniters unfortunately none of the ones I had was for her system (because her furnace

was much older and it is not a part that I typically have stocked).

[redacted] states “I pretended to replace the part”????? How so when she knows I did not have the part or would be able to obtain the part until Monday which I explained to her. My work ticket even states that I did not change any parts.

[redacted] states that“I did not check the flame sensor” . Hint…Flame..Sensor..which means in Technician terms, first the thermostat calls for heat, then the combustion motor runs, then the hot surface igniter is energized and gets very bright it

actually glows very bright and hot (which was not hot or bright enough on her system).Then at the same time the gas valve opens for lighting the burners. Then it lights. After you establish flame for the two seconds it lights, this is when a flame sensor senses flame allowing it to stay lit. After it runs for approximately 60-90 seconds it stays lit and continues to thus heating the

home. So you see it first has to be lit to sense flame. So it cannot be checked as [redacted] states.. until the igniter lights up and stays lit. This is how a flame sensor works. But hers DID NOT establish flame AT ALL.

So after explaining to her about the availability of her part, she was still very upset and speaking to me with anger. She then proceeded (in an angry way) to second guess me about having her part and that I should have had her replacement part

readily available. Again, explaining to her that I didn’t have every single part for every brand, and that I do have most…just not this one. I apologized for the inconvenience as she then decided to call another contractor. So I put everything back the way it was except for the igniter which is held by one screw and left it loose inside the cabinet, which is basically defective and

needed to be replaced because it was of no use. So I basically left it like that to save time for the next contractor that would be coming to replace it anyway.

I By NO MEANS baited [redacted] into anything, nor did I ruin her unit! I have been in business a long time. I am fully licensed and insured. I would never jeopardize my license, my good reputation,or my work ethnics to try to get a $2500 furnace replacement. That is ridiculous and a horrible accusation. And it is COMPLETE SLANDER!

[redacted] had a chip on her shoulder from the moment I arrived. She even was telling me what the problem was and how it should be fixed? That’s why I joked with her telling her she sounded like a technician as I was trying to make light of her unhappy

moment. Once she knew I would not be able to obtain the part until Monday(which is not uncommon) and I was going to write up her bill, she got extremely mad and told me to get the Fk out of her home and that I baited her and that

she shouldn’t have to pay anything ????

I was shocked and surprised by her actions and I told her that I would

have no problem leaving, but I needed her to sign the work ticket I filled out(ATTACHED) and that she had to pay the diagnostic fee we had initially explained to her was and that she agreed on prior to us coming. She then refused to sign the work ticket but she gave me her credit card information willingly at which I ran through our office. I gave her a copy of the work ticket/

receipt. And as I’m walking out her door she was swearing at me eractically and threatning me telling me she was calling the attorney general and calling the Revdex.com to file a complaint and saying she wanted me to have the complaint noted to tarnish our record with the Revdex.com and then basically slamming the door behind my back.

I did not demand anything from her and I told her up front what the diagnostic service call would cost and she agreed. Because of

this I am not willing to refund her money. I came to her home in a timely manner within 15 minutes locally in Wayne

on a Saturday; I spent time diagnosing her problem and I called my suppliers to see if I could obtain the part needed. Because of this I do expect to be paid for my time, especially when I got verbally abused in the process.

It is so unfortunate when you come across a customer like this.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: