January 7, 2015To Whom It May Concern:*** *** purchased a *** *** *** on September 1, from Basic Auto Sales and traded in a *** *** ***. On September 5th, she returned to our *** location expressing concerns with engine noise. Our
service facility diagnosed the problem and consulted with *** *** on repair costs. Basic Auto and *** *** decided to trade her into another vehicle with the same payment structure and passenger seating *** *** chose a *** *** *** which is years newer than her traded vehicle. The *** *** passed all requirements for *** safety inspection She purchased an extended service contract with Superior Protection for months or 24,miles. Any vehicle is going to require out of pocket expenses for maintenance and possible repairs. Basic Auto Sales will gladly process any related warranty claim for her. If any issue should arise outside of the warranty, Basic Auto will address at its internal shop rate. Thank you for your business.Sincerely, *** ** ***Owner
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After the Sensor was replaced on July 2015, the same problem "continued" and the vehicle was taken back "several" times to be fixed, but was "never" corrected(Please check your service records to confirm) At one point the vehicle was kept over a week and still the same problemI sent several letters and emails but no response and that is why it came to thisThe problem did not occur at a later date, this was an ongoing issue that never resolvedI filed the complaint because Basic completely ignored my request to correct the issue
Once Basic checks their records, they will see that after they replaced sensor that the "check engine" light continued to come on and the vehicle was taken back to get repaired, which provides proof that this is not a problem that happened at a later date
Regards,
*** ***
On August 22, 2014, *** *** signed paperwork and took delivery of a *** *** * She selected this vehicle from our *** location I am enclosing a copy of the contract she signed to purchase this vehicle. She clearly read and agreed to the terms and
conditions. The contract reads $down payment which
*** *** agreed and wrote a check for $and a promise to pay the $750 balance by 9/1/14.
On August 27, 2014, *** *** came to our office stating she was having trouble coming up with the remaining balance. She said she was not
comfortable driving a car of which she owed money. The management of Basic Auto Sales assured her they would gladly work with her on this issue. The salesman picked the car up and installed the GPS device required by the lender on August 29th. The lender funded the deal. We then received an email from the
salesperson about her not wanting the car
Upon speaking with *** *** on September 6th, it was revealed that her mother was declaring bankruptcy. This was her reason for purchasing the car from Basic Auto Sales However, it was later discovered, *** *** could keep the car that she thought was going to be repossessed in the bankruptcy
If Basic Auto Sales had been aware of the whole situation prior to the transaction, we would have handled things quite differently. However, she did not tell anyone until after her purchase. Basic Auto Sales has paid taxes required by *** *** ** *** *** as stated on the contract in the amount of $420.07. We have also incurred an expense of $for the purchase and installation of the GPS
The owner spoke with *** *** on 9/6/14. She gave him a phone number to contact her on Monday, September 8th. He has tried to contact her on Monday and Tuesday but has reached voicemail on both attempts. Basic would like to ask her to please contact the owner at *** Basic looks forward to an amicable resolution and doing business with *** *** in the future
December 9, 2014 To Whom It May Concern:I am writing this letter in regards to the Revdex.com complaint submitted to Basic Auto Sales on December with ID of ***. This vehicle was not sold by Basic Auto Sales.
It was sold by *** *** * *** *** to Ms*** *** *** *** * *** has replaced the heater core for Ms*** and resolved her complaint. Sincerely,
***
** ***
***
Revdex.com: there is no offer, only a half apology to the "small number of people who did not understand etc." I am a licensed counselor, have three college degrees, retired teacher and counselor and I can assure you that I am not the only person not comprehending the misleading and dishonest advertising used by Basic Auto SalesWhen I posted this issue on facebook, I received posts in hours from other soured customers or woucustomers who were also misled and have made faulty purchased from Basic - there is no offer here to any of us and I have complained to the attorney general regarding false, misleading advertising Basic Auto Sales made and fraudulent claims, has now insulted me a second time in their response and I will continue to complain about the deceptive nature of this company's ads and sales *** deserves better It is a terrible business practice to mislead people with claims and that is what you should be investigating You should see the deceptive ads for yourself and determine if this manner of sales is fit for the consumer.
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received a resolution. What was missed out of that letter was that I did advise the Sale Manager on 08/27/of the bankruptcy that my mother was going through; therefore when I spoke with the *** on 08/06/that information was already known by someone within that establishment. The *** may have tried to reach me on 08/and 08/on my work number; however, my cell phone was never attempted although that informatiion is available.
I have contacted the *** over times between 09/and 09/and I have only spoken with him once on Thursday 09/11/2014. On this date he requested that I forward the emails to his secretary (which I spoke with and she confirmed that she received them that day and she had given them to the *** that same evening) that I sent to his salesman advising them that I would not be able to secure the remainder of the down payment. These emails were to show evidence as to why I do not feel like I should not be responsible for the GPS that was installed in the vehicle. I also advised the *** that I would like $of the $refunded and they could have the car but I would be comfortable with $650.00. The amounts that I requested was minus either half or majority of the taxes being paid out of my $down payment.
The *** expressed that he was looking at it from the outside in; however, I am finding that difficult to believe being that I have been trying to get this resolved with him since 09/06/and still have not come to anything that looks close to an end. I am a single mother and while they can sell this car to someone that is in need of it, I am unable to spare $for a car that I do not need.
After the receipt of the letter from the Revdex.com and speaking the *** ***, the car has magically appeared back at home with the key under the mat after being at the dealership for a week. The *** *** called me in regards to the letter that was received and that he wanted to meet but it had to be a day that the *** would be present because if the deal was going to be unwinded, the *** would have to be present. At no point did he mention that the car would be returned to my home. Not to mention that the vehicle has been disabled by the GPS that was installed, so it cannot be operated. So while in the inital letter I noted that they had the car at the dealership and my money. Now they have returned the car, disabled it and STILL have my money.
This situation has been going on for nearly a month and although I am in contact with the person that can make the decisions, no decisions are being madeOnce again all I want is a refund of at least $790.00, someone to come pick up this car from my residence and be done with this company.
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
"">It was multiple problems with the vehicle before the steering rack problem came along. it's no way the steering rack could go bad in 6months !!
Regards,
*** ***
To
Whom It May Concern: We are pleased that Mr*** has joined
the Basic Auto Sales customer family with the purchase of his *** *** ***. Our company has served the
local Richmond and Ashland community for over years and sold thousands
of
customers during this time. Unfortunately, the we-owe clearly states
to fix an Osensor. Our service
department completed their obligation by replacing the Osensor. I am sorry that another Osensor became
defective at a later date. Basic Auto
Sales sells a high volume of automobiles.
Therefore, the company has to be very specific with the written contract
and accompanying paperwork associated with each transaction. I see by the paperwork that this vehicle
purchase is approaching one year. I can
only assume the vehicle is still operational and serving the customer’s
needs. I would gladly offer MrStraus
an extended warranty at Basic Auto Sales’ cost to alleviate any possible future
problems.Sincerely,
*** ** *** ***
To Whom It May Concern:
""> Ms[redacted] purchased a [redacted] on November 21, from our Ashland location. Approximately nine months after her purchase, she returned to the dealership complaining of a slipping transmission. Unfortunately, our certified technician could not duplicate the problem. There was also no code indicating any transmission issues. She later took the vehicle to Richmond Ford. The Ford technician noticed an [redacted] sticker on her vehicle and called to inform the warranty company. The warranty company claimed the vehicle was being used for commercial use and voided the warranty. I am very sorry to hear that she is not pleased with her purchase. However, her issue is with the Ford dealership that had her warranty voided. [redacted] is the warranty company which Basic Auto Sales uses for customers wishing to purchase an extended service contract. [redacted] is a copy of the official We Owe form which was signed by Ms[redacted] explaining nothing additional promised at the time of her vehicle purchase. A technician from Basic Auto Sales would gladly contact the warranty company to see if there is anything that may be done. Thank you for your assistance with this matter.Sincerely,Kory H[redacted]President
June 27, 2014
To Whom It May Concern:
[redacted] purchased her 2[redacted] with 117,077 miles on December 7, 2013. At this time, she also purchased a 12 month/12,000 mile warranty. On June 8, 2014, [redacted] brought the [redacted] in to our service department with concerns over the steering rack. The vehicle had 133,810 miles, which means the warranty limits have been reached. Our service manager explained that this would not be covered under warranty. He offered a discounted labor rate to help with the cost of the repair. She refused the assistance and chose to take her vehicle elsewhere for the repair. Customer satisfaction is our top priority. We believe [redacted] was offered the only available option upon her vehicle obtaining 16,733 miles in a 6 month time period when the national average is this amount in one year. Thank you very much for your time and consideration to this matter.
Sincerely,
[redacted]
President
I bought my car from the Ashland location. They were very friendly, easy to work with, addressed my concerns with the vehicle, and gave me a very reasonable trade in on my old vehicle. All around I was very pleased with my car buying experience.
[redacted] purchased a [redacted] on April 28, 2015 from Basic Auto Sales. The vehicle was brought into our service
department with a transmission issue. This warranty was executed through a
third party. The vehicle is being fixed
under warranty and will be...
returned to Ms. Ward as soon as repairs are complete. The transmission is currently being fixed and
Basic Auto Sales looks forward to promptly returning her car in satisfactory
driving condition. We apologize for the
amount of time taken to solve her concerns.
In response to the complaint filedby [redacted] on 12/29/2014:We here at Basic Auto Sales are sympathetic for the small number of recipients of this marketing mailer that did not understand it completely, and or felt misled. We assure you that our intent...
was only to market a liquidation sale before year end with an addedchance for the local residents to win $25000 and or a free automobile. A [redacted] van will be given away at the end of the event.(Sunday, January 4, 2015) The mailer clearly discloses how the contest works. We stand behind our decision to use a program such as this for marketing and advertising. However, we do apologize if any recipient felt misled. It wasn’t our intent to deceiveor mislead. Regards, [redacted] General Sales ManagerBasic Auto Sales
January 7, 2015To Whom It May Concern:*** *** purchased a *** *** *** on September 1, from Basic Auto Sales and traded in a *** *** ***. On September 5th, she returned to our *** location expressing concerns with engine noise. Our
service facility diagnosed the problem and consulted with *** *** on repair costs. Basic Auto and *** *** decided to trade her into another vehicle with the same payment structure and passenger seating *** *** chose a *** *** *** which is years newer than her traded vehicle. The *** *** passed all requirements for *** safety inspection She purchased an extended service contract with Superior Protection for months or 24,miles. Any vehicle is going to require out of pocket expenses for maintenance and possible repairs. Basic Auto Sales will gladly process any related warranty claim for her. If any issue should arise outside of the warranty, Basic Auto will address at its internal shop rate. Thank you for your business.Sincerely, *** ** ***Owner
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.After the Sensor was replaced on July 2015, the same problem "continued" and the vehicle was taken back "several" times to be fixed, but was "never" corrected(Please check your service records to confirm) At one point the vehicle was kept over a week and still the same problemI sent several letters and emails but no response and that is why it came to thisThe problem did not occur at a later date, this was an ongoing issue that never resolvedI filed the complaint because Basic completely ignored my request to correct the issue
Once Basic checks their records, they will see that after they replaced sensor that the "check engine" light continued to come on and the vehicle was taken back to get repaired, which provides proof that this is not a problem that happened at a later date
Regards,
*** ***
On August 22, 2014, *** *** signed paperwork and took delivery of a *** *** * She selected this vehicle from our *** location I am enclosing a copy of the contract she signed to purchase this vehicle. She clearly read and agreed to the terms and
conditions. The contract reads $down payment which
*** *** agreed and wrote a check for $and a promise to pay the $750 balance by 9/1/14.
On August 27, 2014, *** *** came to our office stating she was having trouble coming up with the remaining balance. She said she was not
comfortable driving a car of which she owed money. The management of Basic Auto Sales assured her they would gladly work with her on this issue. The salesman picked the car up and installed the GPS device required by the lender on August 29th. The lender funded the deal. We then received an email from the
salesperson about her not wanting the car
Upon speaking with *** *** on September 6th, it was revealed that her mother was declaring bankruptcy. This was her reason for purchasing the car from Basic Auto Sales However, it was later discovered, *** *** could keep the car that she thought was going to be repossessed in the bankruptcy
If Basic Auto Sales had been aware of the whole situation prior to the transaction, we would have handled things quite differently. However, she did not tell anyone until after her purchase. Basic Auto Sales has paid taxes required by *** *** ** *** *** as stated on the contract in the amount of $420.07. We have also incurred an expense of $for the purchase and installation of the GPS
The owner spoke with *** *** on 9/6/14. She gave him a phone number to contact her on Monday, September 8th. He has tried to contact her on Monday and Tuesday but has reached voicemail on both attempts. Basic would like to ask her to please contact the owner at *** Basic looks forward to an amicable resolution and doing business with *** *** in the future
December 9, 2014 To Whom It May Concern:I am writing this letter in regards to the Revdex.com complaint submitted to Basic Auto Sales on December with ID of ***. This vehicle was not sold by Basic Auto Sales.
It was sold by *** *** * *** *** to Ms*** *** *** *** * *** has replaced the heater core for Ms*** and resolved her complaint. Sincerely,
***
** ***
***
Revdex.com: there is no offer, only a half apology to the "small number of people who did not understand etc." I am a licensed counselor, have three college degrees, retired teacher and counselor and I can assure you that I am not the only person not comprehending the misleading and dishonest advertising used by Basic Auto SalesWhen I posted this issue on facebook, I received posts in hours from other soured customers or woucustomers who were also misled and have made faulty purchased from Basic - there is no offer here to any of us and I have complained to the attorney general regarding false, misleading advertising Basic Auto Sales made and fraudulent claims, has now insulted me a second time in their response and I will continue to complain about the deceptive nature of this company's ads and sales *** deserves better It is a terrible business practice to mislead people with claims and that is what you should be investigating You should see the deceptive ads for yourself and determine if this manner of sales is fit for the consumer.
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received a resolution. What was missed out of that letter was that I did advise the Sale Manager on 08/27/of the bankruptcy that my mother was going through; therefore when I spoke with the *** on 08/06/that information was already known by someone within that establishment. The *** may have tried to reach me on 08/and 08/on my work number; however, my cell phone was never attempted although that informatiion is available.
I have contacted the *** over times between 09/and 09/and I have only spoken with him once on Thursday 09/11/2014. On this date he requested that I forward the emails to his secretary (which I spoke with and she confirmed that she received them that day and she had given them to the *** that same evening) that I sent to his salesman advising them that I would not be able to secure the remainder of the down payment. These emails were to show evidence as to why I do not feel like I should not be responsible for the GPS that was installed in the vehicle. I also advised the *** that I would like $of the $refunded and they could have the car but I would be comfortable with $650.00. The amounts that I requested was minus either half or majority of the taxes being paid out of my $down payment.
The *** expressed that he was looking at it from the outside in; however, I am finding that difficult to believe being that I have been trying to get this resolved with him since 09/06/and still have not come to anything that looks close to an end. I am a single mother and while they can sell this car to someone that is in need of it, I am unable to spare $for a car that I do not need.
After the receipt of the letter from the Revdex.com and speaking the *** ***, the car has magically appeared back at home with the key under the mat after being at the dealership for a week. The *** *** called me in regards to the letter that was received and that he wanted to meet but it had to be a day that the *** would be present because if the deal was going to be unwinded, the *** would have to be present. At no point did he mention that the car would be returned to my home. Not to mention that the vehicle has been disabled by the GPS that was installed, so it cannot be operated. So while in the inital letter I noted that they had the car at the dealership and my money. Now they have returned the car, disabled it and STILL have my money.
This situation has been going on for nearly a month and although I am in contact with the person that can make the decisions, no decisions are being madeOnce again all I want is a refund of at least $790.00, someone to come pick up this car from my residence and be done with this company.
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
"">It was multiple problems with the vehicle before the steering rack problem came along. it's no way the steering rack could go bad in 6months !!
Regards,
*** ***
To
Whom It May Concern: We are pleased that Mr*** has joined
the Basic Auto Sales customer family with the purchase of his *** *** ***. Our company has served the
local Richmond and Ashland community for over years and sold thousands
of
customers during this time. Unfortunately, the we-owe clearly states
to fix an Osensor. Our service
department completed their obligation by replacing the Osensor. I am sorry that another Osensor became
defective at a later date. Basic Auto
Sales sells a high volume of automobiles.
Therefore, the company has to be very specific with the written contract
and accompanying paperwork associated with each transaction. I see by the paperwork that this vehicle
purchase is approaching one year. I can
only assume the vehicle is still operational and serving the customer’s
needs. I would gladly offer MrStraus
an extended warranty at Basic Auto Sales’ cost to alleviate any possible future
problems.Sincerely,
*** ** *** ***
To Whom It May Concern:
""> Ms[redacted] purchased a [redacted] on November 21, from our Ashland location. Approximately nine months after her purchase, she returned to the dealership complaining of a slipping transmission. Unfortunately, our certified technician could not duplicate the problem. There was also no code indicating any transmission issues. She later took the vehicle to Richmond Ford. The Ford technician noticed an [redacted] sticker on her vehicle and called to inform the warranty company. The warranty company claimed the vehicle was being used for commercial use and voided the warranty. I am very sorry to hear that she is not pleased with her purchase. However, her issue is with the Ford dealership that had her warranty voided. [redacted] is the warranty company which Basic Auto Sales uses for customers wishing to purchase an extended service contract. [redacted] is a copy of the official We Owe form which was signed by Ms[redacted] explaining nothing additional promised at the time of her vehicle purchase. A technician from Basic Auto Sales would gladly contact the warranty company to see if there is anything that may be done. Thank you for your assistance with this matter.Sincerely,Kory H[redacted]President
June 27, 2014
To Whom It May Concern:
[redacted] purchased her 2[redacted] with 117,077 miles on December 7, 2013. At this time, she also purchased a 12 month/12,000 mile warranty. On June 8, 2014, [redacted] brought the [redacted] in to our service department with concerns over the steering rack. The vehicle had 133,810 miles, which means the warranty limits have been reached. Our service manager explained that this would not be covered under warranty. He offered a discounted labor rate to help with the cost of the repair. She refused the assistance and chose to take her vehicle elsewhere for the repair. Customer satisfaction is our top priority. We believe [redacted] was offered the only available option upon her vehicle obtaining 16,733 miles in a 6 month time period when the national average is this amount in one year. Thank you very much for your time and consideration to this matter.
Sincerely,
[redacted]
President
I bought my car from the Ashland location. They were very friendly, easy to work with, addressed my concerns with the vehicle, and gave me a very reasonable trade in on my old vehicle. All around I was very pleased with my car buying experience.
[redacted] purchased a [redacted] on April 28, 2015 from Basic Auto Sales. The vehicle was brought into our service
department with a transmission issue. This warranty was executed through a
third party. The vehicle is being fixed
under warranty and will be...
returned to Ms. Ward as soon as repairs are complete. The transmission is currently being fixed and
Basic Auto Sales looks forward to promptly returning her car in satisfactory
driving condition. We apologize for the
amount of time taken to solve her concerns.
In response to the complaint filedby [redacted] on 12/29/2014:We here at Basic Auto Sales are sympathetic for the small number of recipients of this marketing mailer that did not understand it completely, and or felt misled. We assure you that our intent...
was only to market a liquidation sale before year end with an addedchance for the local residents to win $25000 and or a free automobile. A [redacted] van will be given away at the end of the event.(Sunday, January 4, 2015) The mailer clearly discloses how the contest works. We stand behind our decision to use a program such as this for marketing and advertising. However, we do apologize if any recipient felt misled. It wasn’t our intent to deceiveor mislead. Regards, [redacted] General Sales ManagerBasic Auto Sales