Air Tight Installations

July 11, Revdex.com EMissouri Ave Phoenix, AZ Re: Complaint ID [redacted] To whom it may concern: In response to the complaint referenced above, following is our response and resolutionMr [redacted] did place an order for magazine subscriptions with our company We are sorry that he is dissatisfied with his service from our companyOur goal is to provide the best service and work with our customersOur customer base is very diversifiedWe do not cater to a selected group of individualsPer Mr***’s request, we will agree to settle this matterMr***’s account will be adjusted to a paid in full statusHe will not be billed anymore in the futureHe will receive magazine service for monies paid to dateWe have placed Ms***’s information on our company’s Do Not Call listWe hope this resolves this matter to the satisfaction of all parties involved.Sincerely, Lori L [redacted] Express Information Systems

[redacted] ** [redacted] Re: Account # [redacted] Complaint ID # [redacted] Dear Ms***: In response to your latest complaint to the Revdex.com, we have canceled any and all magazines we have going out to youThere is a cancellation period of up to days before ALL magazines stop coming inThey should stop prior to this but this is the time frame we are given by the publishersIf you continue to receive magazines after this point, please contact usThey may be coming from another magazine company, which we would have no affiliation with Again, your order has been canceled with Express Information SystemsYour information has been put on our company's Do Not Call list and will never be contacted by our company Sincerely, Lori L [redacted] Express Information Systems Customer Service

January 10, The Revdex.com [redacted] Re: ID [redacted] To whom it may concern: This letter is in response to the above mentioned complaintOn November 10, 2016, we spoke with Ms [redacted] regarding a magazine subscription serviceAfter going over the details of the service, Ms [redacted] authorized a subscription service be placed on her behalfShe confirmed her address, provided her billing information and authorized scheduled monthly paymentsMs [redacted] agreed to a day cancellation periodShe was sent a confirmation letter of her orderShe was informed when she placed the order, as well as in writing, the time frame in which she would start receiving her serviceIt is still within that periodService has been processed on her behalfMs [redacted] states that another magazine company billed her $We have no control over what another company doesWe do not share her personal information with any other companyMs [redacted] was never forced to place this order with our companyWe will however offer a settlementWith the payments she has made to date, we will adjust her account to a paid in full status, send her service for monies paid to date and adjust the number of years she receivesShe will receive a total of magazines for a one year periodThis of course is provided she honor the payments already madeWe have placed Ms***’s information on our company’s Do Not Call listWe hope this resolves this matter to the satisfaction of all parties involvedSincerely, Lori L [redacted] Express Information Systems

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I accept the cancellation but I will not consider this finished until I stop receiving magazines and can confirm after some time that I have truly been taken off of their call listAs of this time I am still receiving magazines but I have not received a call so they have held up part of the agreementOnce all magazines have stopped shipping to my address I will consider this finished and satisfactory

November 21, Dispute Resolution Consultant The Revdex.com *** * *** ***
*** ** *** Re: *** ** *** Complaint ID: *** To whom it may concern: In response to the unresolved complaint referenced above, below is our resolutionWhen Ms***
placed her order she was informed of the time frame to expect delivery of her magazinesIt is still within this time frameWe went over all the terms of her orderShe agreed to accept the offer and authorized a subscription service be placed on her behalfShe was informed she would be getting a release form to sign and return for her $shopping rebate certificateShe was also informed of the cancellation policyAgain, this was all explained to her when she placed her orderWe sent her a confirmation letter re-iterating the agreement she made with our company along with the rebate release form to sign and returnMs*** claims she canceled her orderThere is no record of her contacting our office to cancelShe also claims she sent in the signed release form for her rebate certificateIt has never been received by our officeWe will offer this resolutionSince we have already processed and paid for service on her behalf and she agreed to a no refund policy, with the payments made to date, we will adjust her account to a paid in full status and send her service for monies paidPlease inform us if this resolution is acceptableWe have placed her information on our company's Do Not Call ListWe hope this resolves this matter to the satisfaction of all parties involvedIf we can be of further assistance, please contact our office at the information listed aboveRespectfully, Lori L*** / Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** **

In response to the complaint received July 14, 2015, below is our resolution.We appreciate the feedback on our employeesWe strive to provide excellent customer serviceIt is through this feedback we can help insure thisWe apologize for the treatment of this potential customerWe have made
internal changes to the service provided by our employees.We are sending Ms*** the award which she is referring toWe have spoke with her and addressed her concerns and comments.We hope this resolved this matter to all parties involvedIf we can be of further assistance, please contact our office at the information listed above.Respectfully, *** ***Customer Service

Re: [redacted]      Complaint ID [redacted]To whom it may concern :In response to the unresolved complaint received on June 29, 2015, below is our resolution.On January 26, 2015, [redacted] authorized a magazine subscription service order be placed with our company on her behalf. She...

provided her billing information and authorized scheduled monthly payments.Ms. [redacted] was sent a confirmation letter of her order which included our cancellation policy. It also included a release for her to sign which also stated she would honor the terms and conditions she made with our company. She did sign this and returned it to us.On March 11, 2015 she wrote in to check our records, stating that she had canceled this order. Ms. [redacted] has never contacted our office to cancel her order and definitely not within the agreed time frame to cancel. She states in her complaint we keep billing her every month. We have only received one (1) payment from her on January 27, 2015. Her account is seriously delinquent. On July 2, 2015 we were finally able to make contact with her regarding her order and obligation to our company. She denied everything. I informed her we have a taped recording of the order verification she could listen to in order to refresh her memory. She also claims she never received the confirmation letter. It was explained it was in the same envelope as her release, which she signed and returned to us.We have come to a mutual agreement. In presenting her with the facts, she did agree she has an order with us. We told her we would accept 1 past due payment, forgive the delinquencies and lower her monthly payments. She agreed to continue to make payments at the lower rate until her account is paid in full. She authorized a payment for 7/6/2015.We hope this resolves this matter to all parties involved.Respectfully,[redacted] / Customer Service

To whom it may concern:In response to the complaint received May 26, 2016, below is our resolution.On May 2, 2016 we resolved this complaint with the customer. We canceled the order on her behalf. We have placed her information on our company's Do Not Call list.We hope this resolves this matter to...

the satisfaction of all parties involved. If we can be of further assistance, please contact our office at the information listed above. Respectfully Lori L[redacted] / Customer Service

[redacted]
[redacted]  [redacted]   Re: Account # [redacted]        Complaint ID #[redacted]   Dear Ms. [redacted]:   In response to your latest complaint to the Revdex.com, we have canceled any and all magazines we have going out to you. There is a cancellation period of up to 90 days before ALL magazines stop coming in. They should stop prior to this but this is the time frame we are given by the publishers. If you continue to receive magazines after this point, please contact us. They may be coming from another magazine company, which we would have no affiliation with.   Again, your order has been canceled with Express Information Systems. Your information has been put on our company's Do Not Call list and will never be contacted by our company.   Sincerely,       Lori L[redacted] Express Information Systems Customer Service

August 9, 2016The Revdex.com4428 N. 12th StreetPhoenix,85014Re[redacted] (Account# 1505570) Complaint ID: [redacted]To whom it may concern:This letter is in regards to Ms. [redacted]' order with Express Information Systems. We are confirming that the order placed on her behalf has been...

canceled as of July 15,2016. There is no monies due. We sent a letter to Mr. S[redacted] on July 22,2016 informing him of this cancellation.We have placed her information on our company's Do Not Call List, and will not be contacting her in any way in the future.We hope this resolves this matter to the satisfaction to all parties involved. If we can be of further assistance, please feel free to contact our office at the information listed above.Respectfully,Lori L[redacted] I Customer Service

July 11, 2017 Revdex.com 1010 E. Missouri Ave Phoenix, AZ 85014 Re: Complaint ID [redacted] To whom it may concern: In response to the complaint referenced above, following is our response and resolution. Mr. [redacted] did place an order for magazine subscriptions with our company....

We are sorry that he is dissatisfied with his service from our company. Our goal is to provide the best service and work with our customers. Our customer base is very diversified. We do not cater to a selected group of individuals. Per Mr. [redacted]’s request, we will agree to settle this matter. Mr. [redacted]’s account will be adjusted to a paid in full status. He will not be billed anymore in the future. He will receive magazine service for monies paid to date. We have placed Ms. [redacted]’s information on our company’s Do Not Call list. We hope this resolves this matter to the satisfaction of all parties involved.Sincerely, Lori L[redacted] Express Information Systems

January 10, 2017 The Revdex.com [redacted] Re: ID [redacted] To whom it may concern: This letter is in response to the above mentioned complaint. On November 10, 2016, we spoke with Ms. [redacted] regarding a magazine subscription service. After going over the...

details of the service, Ms. [redacted] authorized a subscription service be placed on her behalf. She confirmed her address, provided her billing information and authorized scheduled monthly payments. Ms. [redacted] agreed to a 3 day cancellation period. She was sent a confirmation letter of her order. She was informed when she placed the order, as well as in writing, the time frame in which she would start receiving her service. It is still within that period. Service has been processed on her behalf. Ms. [redacted] states that another magazine company billed her $73.76. We have no control over what another company does. We do not share her personal information with any other company. Ms. [redacted] was never forced to place this order with our company. We will however offer a settlement. With the payments she has made to date, we will adjust her account to a paid in full status, send her service for monies paid to date and adjust the number of years she receives. She will receive a total of 3 magazines for a one year period. This of course is provided she honor the payments already made. We have placed Ms. [redacted]’s information on our company’s Do Not Call list. We hope this resolves this matter to the satisfaction of all parties involved. Sincerely, Lori L[redacted] Express Information Systems

August 9, 2016The Revdex.com4428  N. 12'h StreetPhoenix, AZ 85014Re: [redacted] (Account #[redacted]Complaint ID: [redacted]To whom it may concern:This Jetter is in regards to Ms. [redacted]'s order with Express Information Systems. On September 9,2015, Ms. [redacted]...

authorized a magazine subscription service with EIS. During her service she moved anddidn't inform us until June 28, 2016 in a conversation we had with her regarding her delinquent account.  Shesigned a release stating she would honor the agreement she made with EIS. This is a legitimate debt.However, we will agree to cancel the remaining balance on her account and send her service for monies paid to date.We have placed her information on our company's Do Not Call List, and will not be contacting her in any way in the future.We hope this resolves this matter to the satisfaction to all parties involved. If we can be of further assistance, please feel free to contact our office at the information listed above.Respectfully,Lori L[redacted] I Customer Service