Air Ways Travel

Complaint: [redacted] I am rejecting this response because:first, I was unable to contact her travel agency the day of the departure, after my accident I try call many time, but not answer, I went to the shop in chinatown, but was already closed, no cell number, no email address.second, she never told me [redacted] was the agency issue the ticket, I just read now.third, [redacted] bangkok office, [redacted] narita office and [redacted] info office in california told me I can use the return ticket, are just up to the travel agency.im wondering why pauline p [redacted] refuse to call the [redacted] california office in front me for confirm her story.what I understand now is this, she issue the ticket using [redacted] , not directly and have a problem to fix my return ticket and just ignore my request.at the time I was in hurry to leave and I buy the new ticket, just after talk with [redacted] I realize how bad I was treat. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:first, I was unable to contact her travel agency the day of the departure, after my accident I try call many time, but not answer, I went to the shop in chinatown, but was already closed, no cell number, no email address.second, she never told me [redacted] was the agency issue the ticket, I just read now.third, [redacted] bangkok office, [redacted] narita office and [redacted] info office in california told me I can use the return ticket, are just up to the travel agency.im wondering why pauline p[redacted] refuse to call the [redacted] california office in front me for confirm her story.what I understand now is this, she issue the ticket using [redacted], not directly and have a problem to fix my return ticket and just ignore my request.at the time I was in hurry to leave and I buy the new ticket, just after talk with [redacted] I realize how bad I was treat.
Sincerely,
[redacted]