Air Zone Heating and Air Conditioning

Mr *** misunderstood everything we where trying to tell him about the indoor coil and out fan motorAfter speaking to home warranty company, we were instructed not to install fan motor until indoor coil was cleanedThe cost to clean the indoor coil went up from to due to limited
space and extra time it will take to pull and chemically clean the indoor evaporator coilAir Zone has to report all dirty evaporative coil to home warranty company and they will instruct us to do the repair, depending on the issueThis repair was out of our hands because we were instructed not to do fan motor ***ge out until the coil has been cleaned and we related that message to Mr***We are very sorry if there was any miscommunication between the owner and technician thank you very much*** ***

Complaint: [redacted]
I am rejecting this response because:There were no "mis-understanding" and their response is complete lie.The fact is, the warranty company hiried another AC contractor 2 days later to replace the fan motor without mentioning anything about the evaporator coil being dirty. Everything have been working great since.This response alone from Air zone tell you how shady this company is. 1/. They lie and try to sell you unnecessary service 2/. jack up the price whenever they feel like it (they saw the tight space when first quoted the 300 fee, it's nothing new to them) 3/. When they get caught lying and get complaints.. blame it on someone else (warranty compeny).
Regards,
[redacted]