AirAbility Heating & Cooling, Inc.

Ms. *** - While we are going to disagree on the facts of this situation, I have no problem issuing a refund of the $fee. A check will be issued and mailed within next business days. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have once again rejected this company's version of what happened. The facts are as follows:
1.              I contacted this company prior to 12/22 because I discovered after a loss of electricity that my ventless gas log fireplace would not light and I could only get the pilot light to come on with the manual feature. I repeat, the pilot would light manually, but the burner would not come on. After their technician's service call, however, that cost me $79.00, I couldn't get the unit to light at all; either with the electronic start, or by manually trying to light the pilot light. It cost me an additional service call by hiring a second technician from a different company to get my unit back to being usable again, with just the electronic feature being able to light the pilot light, but not being able to start it manually, because the second technician's stated that the first technician broke whatever piece is necessary to manually start the pilot on the unit. I repeat: before AirAbility's technician worked on. my unit, I was able to at least get the pilot light started manually, but after he worked on it, I was not able to even get the pilot light started manually; nor did the electronic start work any longer.
2.              Both the owner and the technician said they thought my problem was a bad thermocouple and they would check into getting a thermocouple ordered and get back to me. However, after numerous phone calls to that business, no one ever returned my messages, and it took my complaint to the Revdex.com to even get my manual back!
3.              At this point, I have absolutely no faith in AirAbility's claim that their technician didn't break a piece off of my unit. The electronic start worked fine before he "worked on" the unit, and didn't work afterward, and I could at least get the pilot light to start on the manual switch before their technician's visit, but after their technician left. that didn't work either. The second technician was at least able to give me the ability to use my unit electronically again, and since AirAbility's technician did nothing but charge me for leaving my unit unusable, I tend to believe the second technician's comment that the AirAbility technician broke the piece off that allows the pilot to be lit manually.
4.              My original complaint's solution was just the request that my manual be returned to me. However, after paying for a second  service call to fix what AirAbility's technician messed up just to get my ventless fireplace unit back to my original status before they touched it, and the knowledge that now I will be paying for both the replacement part that was broken and a third service call to get it fixed, I feel it only fair that AirAbility refunds the cost of their $79.00 service call, since they did nothing but make my unit unusable after their visit.
[redacted]
Regards,[redacted] %

We apologize for the failure to return the calls left by the customer and for the inability to get the part timely for the repair.  Please understand we are a very small company and with the influx of calls received over the holidays and illness, we were quite behind.  Nonetheless, we...

sincerely apologize.  We are in the process of returning the manual to the customer.  Thank You.

After speaking to the technician, he has assured me that no parts were "broken" off.  In addition, the original complaint upon arrival was that the ability to light the fireplace manually was not working; therefore, how can it be that now the reason it won't light manually is because of a broken off part?Thank You.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
·         just received a message regarding my Complaint No. [redacted] with regard to the company AirAbility, where they stated that they had been too busy over the holidays to either order the part for my gas log insert or return my calls or my manual. I rejected their response, because, in follow-up, I had another repairman out on Monday, 1/12, to look at my gas log, who adjusted the pilot, cleaned it, and then proceeded to tell me that AirAbility's repairman had broken off a piece of the equipment so that it will not light manually if my electricity goes off. To make matters worse, the repairman I had out on Monday stated that he wasn't sure if he could find a replacement part to fix what AirAbility's repairman had broken because my unit was 10 years old. So, now I've had two service calls to repair my unit, and I now have an option of only using it if I have electricity, but no back­up source of heat when my electricity goes out.
·          12:46 pmHow much farther can I go to rate this company as HORRIBLE and have my additional complaint be submitted to them?
 
 Regards,[redacted]