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Airco Witz HVAC, Inc.

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Reviews Airco Witz HVAC, Inc.

Airco Witz HVAC, Inc. Reviews (2)

I have serviced this home for many years. Over a period of years I have repaired the furnace, the Air Conditioning, and installed a water heater. When the customer called she had a wash cloth stuck in her garbage disposal. She asked the cost , I said approximately  $140.00 She told me she would...

not be there but her son would be there to meet me and let me in and leave a check to pay..... When I arrived there an individual approached my vehicle. I thought it must be her son, but it was man that was asking for money which was unsettling to me as he hovered over me and it was getting dark, I thought I might have gotten mugged or stabbed ,...he caught me by surprise because she said her son would be waiting  for me and I never met her son... When I did get in to the house and her son was holding the door open for me I explained the situation and described the individual who happened to be a young black man. Upon entering the door I inadvertently bumped into her son just trying to get through as he was in the way... I investigated the issue and wanted to attempt to remove the washcloth for the customer which would be much cheaper than replacing parts. Garbage disposals come with an allen wrench to back up the motor jam and are usually under the the garbage  disposer , it was not there and so I asked her son if he knew where it was....he brought some misc. tools in  from the garage  and the tool was not there.... I proceeded to look in all  4  cutulary drawers with no luck....I found a tool in my tool bag that I needed....I asked her son to pull on the rag as I tried to turn the motor and  it would not pull out after much attempts....I then  got a long big screw driver and  proceeded to pry the  rag out and after a great deal of prying the rag finally  came Loose so I tested the motor  and it was okay....The customer states this was a 15 minute simple job. She was not there and it took me 45 minutes and it was a strenuous job....If I had to replaced the parts that would have cost her approximately $513 with labor and parts to go to [redacted]....I saved the customer $370 by finding a way to remove the wash cloth. The service charge is $80 and my labor is $80 hour which broke down to $80 for the service charge and $60 for 3/4 hour labor. This should have cost $140.00 plus 11.20 tax total 151.20......but I charged her $130. Plus $10.40 tax total $140.40...saving her a total of $372.60, and she still has  her garbage disposer to use.... The issue with the check is the way that her son filled it out not knowing she  wrote in 1/2 of my company name (Airco)..and left out... (witz inc.)...without me seeing the check I told her son to  make it out to Al Lisi....which he did...when I looked at the check it said (Airco Al Lisi.)...I said I doubt if I can cash it ...1/2 business + 1/2 personal.....and I asked for another,..which he did not have one....I said it could not be cashed at the bank this way and verified it with my bank the next day.... And I tried to call her 8 times with no response before sending the text, which was late at night as I was working on billing and paperwork. I have received another properly filled out check which I have not cashed yet... I have done the job in the most efficient way possible to save her money ....And was not looking to over charge....just my normal billing charge was used as usual...

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Leave it alone.  I'll never call him again.  This isn't worth the time it's taking me to think about it. And, just for the record, he certainly did call me at least 8 times, all hours.  So I agree with him on that.
Regards,
[redacted]

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Address: 412 Allen Road, North Syracuse, New York, United States, 13212

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