Airdam Clutches, LLC

This customer [redacted] sent us some parts, to which we were instructed to modify and send backThis is what we do, we take the clutch from an ATV and UTV and we machine them and modify them for more power and performanceIn this customers case, he bought the machine used and the clutch was messed upWe discussed over the phone what he issues were and what the problems were likely caused from and we also discussed the fixWhen he shipped his parts in, we did tell him 1.5-week turn around because that is our turn around process on parts like he hadWhen his box comes in the door, just like all the others they get a date put on them and they get pushed down the lineAs we build and machine and repair clutches we ship them and move on to the next box in the lineOnce we got to his parts around a week and a half after having them we opened them up and realized he needed more parts we had to order them and play the waiting gameWe did talk with this customer numerous times during this period, he was extremely upset about the wait and that is understandableHe decided to drive down and pick up his items and we were still waiting on his parts to arriveI paid for a hotel and put him up in a hotel while we waited and finally received his parts in on Fed-exHe took his parts and went home friday 04-07-I have not heard from him since other than asking for me to email him the receipt which we did the following day.? ? ?

Mrs Linda, We are a business that specializes in custom machine work to make race machines faster and run strongerWe unfortunately had a large influx of orders and shipments seemingly all at once, and we did get a bit behindWe have received a few complaints and unfortunately are a bit behind on ordersI have been trying to get customers parts out as fast as possible and in order to do that I have unfortunately had to stay busy working on machines and parts and have not been able to answer every phone callMr [redacted] parts were completed and shipped last week, he already has them per tracking info

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: Regards, [redacted] *** Unit was not sent back two weeks agoIt was sent Monday is not functioningA [redacted] *** I guess I am

this customer was unruly, impatient, apparently on a time crunch that I was not notified before handthe work was preformed and the unit was sent back two weeks agothis customer was a [redacted] *** and plastered all over social media [redacted] *** about his $partthis world has a bunch of [redacted] and its hard for a custom shop to do custom work and do it within the schedules of everyone all around the worldthis customers parts worked fine and he appeared happy afterwards but I didnt get any thank you's nor did he remove all the slander from the forums and social mediahe is just a *** kid who wanted to cry onlineyou can add as many deductions to my account as you see fit but honestly I already told this customer I dont care about him or his work I wish he had never sent it to me in the first place

Mrs ***, we did the requested work to this customers machine, and shipped his parts to him on January 27thHe had a part that was broken, we waited pver two months for a replacement from his machines manufacturerNothing we could do to prevent this issue, we ordered the parts to fix his machine from the machines manufacturer website for replacment partsHis issue he had with his machine was not something that I build, or can fixWe ordered the parts from the manufacturer and they were either on backorder or were on delayWhen his part finally came in, we worked on his parts and fixed everything the same day and shipped his parts back to himIf this is not enough info I will be glad to send you scans of all the paper work including the original order sheet sent to the manufacturers parts supplier along with all shipping info

Mrs ***, we did the requested work to this customers machine, and shipped his parts to him on January 27thHe had a part that was broken, we waited pver two months for a replacement from his machines manufacturerNothing we could do to prevent this issue, we ordered the parts to fix his machine
from the machines manufacturer website for replacment partsHis issue he had with his machine was not something that I build, or can fixWe ordered the parts from the manufacturer and they were either on backorder or were on delayWhen his part finally came in, we worked on his parts and fixed everything the same day and shipped his parts back to himIf this is not enough info I will be glad to send you scans of all the paper work including the original order sheet sent to the manufacturers parts supplier along with all shipping info

this customer was unruly, impatient, apparently on a time crunch that I was not notified before handthe work was preformed and the unit was sent back two weeks agothis customer was a *** *** *** and plastered all over social media *** *** * *** about his $partthis world has
a bunch of *** *** and its hard for a custom shop to do custom work and do it within the schedules of everyone all around the worldthis customers parts worked fine and he appeared happy afterwards but I didnt get any thank you's nor did he remove all the slander from the forums and social mediahe is just a *** kid who wanted to cry onlineyou can add as many deductions to my account as you see fit but honestly I already told this customer I dont care about him or his work I wish he had never sent it to me in the first place

This customer *** *** sent us some parts, to which we were instructed to modify and send backThis is what we do, we take the clutch from an ATV and UTV and we machine them and modify them for more power and performanceIn this customers case, he bought the machine used and the clutch was
messed upWe discussed over the phone what he issues were and what the problems were likely caused from and we also discussed the fixWhen he shipped his parts in, we did tell him 1.5-week turn around because that is our turn around process on parts like he hadWhen his box comes in the door, just like all the others they get a date put on them and they get pushed down the lineAs we build and machine and repair clutches we ship them and move on to the next box in the lineOnce we got to his parts around a week and a half after having them we opened them up and realized he needed more parts we had to order them and play the waiting gameWe did talk with this customer numerous times during this period, he was extremely upset about the wait and that is understandableHe decided to drive down and pick up his items and we were still waiting on his parts to arriveI paid for a hotel and put him up in a hotel while we waited and finally received his parts in on Fed-exHe took his parts and went home friday 04-07-I have not heard from him since other than asking for me to email him the receipt which we did the following day

This customer *** *** sent us some parts, to which we were instructed to modify and send backThis is what we do, we take the clutch from an ATV and UTV and we machine them and modify them for more power and performanceIn this customers case, he bought the machine used and the clutch was
messed upWe discussed over the phone what he issues were and what the problems were likely caused from and we also discussed the fixWhen he shipped his parts in, we did tell him 1.5-week turn around because that is our turn around process on parts like he hadWhen his box comes in the door, just like all the others they get a date put on them and they get pushed down the lineAs we build and machine and repair clutches we ship them and move on to the next box in the lineOnce we got to his parts around a week and a half after having them we opened them up and realized he needed more parts we had to order them and play the waiting gameWe did talk with this customer numerous times during this period, he was extremely upset about the wait and that is understandableHe decided to drive down and pick up his items and we were still waiting on his parts to arriveI paid for a hotel and put him up in a hotel while we waited and finally received his parts in on Fed-exHe took his parts and went home friday 04-07-I have not heard from him since other than asking for me to email him the receipt which we did the following day.

Mrs ***, we did the requested work to this customers machine, and shipped his parts to him on January 27thHe had a part that was broken, we waited pver two months for a replacement from his machines manufacturerNothing we could do to prevent this issue, we ordered the parts to fix his machine
from the machines manufacturer website for replacment partsHis issue he had with his machine was not something that I build, or can fixWe ordered the parts from the manufacturer and they were either on backorder or were on delayWhen his part finally came in, we worked on his parts and fixed everything the same day and shipped his parts back to himIf this is not enough info I will be glad to send you scans of all the paper work including the original order sheet sent to the manufacturers parts supplier along with all shipping info

Mrs Linda, We are a business that specializes in custom machine work to make race machines faster and run strongerWe unfortunately had a large influx of orders and shipments seemingly all at once, and we did get a bit behindWe have received a few complaints and unfortunately are a bit behind on
ordersI have been trying to get customers parts out as fast as possible and in order to do that I have unfortunately had to stay busy working on machines and parts and have not been able to answer every phone callMr *** *** parts were completed and shipped last week, he already has them per tracking info

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint:
I am rejecting this response because:
Regards,
*** ***? Unit was not sent back two weeks agoIt was sent Monday is not functioningA *** *** ***? I guess I am

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 12517198
I am rejecting this response because:
Regards,
[redacted] Unit was not sent back two weeks ago. It was sent Monday is not functioning. A [redacted] I guess I am.

Mrs Linda, We are a business that specializes in custom machine work to make race machines faster and run stronger. We unfortunately had a large influx of orders and shipments seemingly all at once, and we did get a bit behind. We have received a few complaints and unfortunately are a bit behind on...

orders. I have been trying to get customers parts out as fast as possible and in order to do that I have unfortunately had to stay busy working on machines and parts and have not been able to answer every phone call. Mr [redacted] parts were completed and shipped last week, he already has them per tracking info.

this customer was unruly, impatient, apparently on a time crunch that I was not notified before hand. the work was preformed and the unit was sent back two weeks ago. this customer was a [redacted] and plastered all over social media [redacted] about his $75 part. this world has...

a bunch of [redacted] and its hard for a custom shop to do custom work and do it within the schedules of everyone all around the world. this customers parts worked fine and he appeared happy afterwards but I didnt get any thank you's nor did he remove all the slander from the forums and social media. he is just a [redacted] kid who wanted to cry online. you can add as many deductions to my account as you see fit but honestly I already told this customer I dont care about him or his work I wish he had never sent it to me in the first place.