Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Dear [redacted],per our conversation couple days ago, we ware trying to find a company who (as you stated) represents using our company name, but unfortunately, we can not contact them. Those SCAM calls are coming from out of state duct cleaning companies. This way they figure out if...
it is a profitable market or not. Those calls are a disaster for reputable companies as our company. We trying by our self to find out who is doing this scam calls and proceed this case to General Attorney. If you will receive more SCAM calls, try to get their contact info, and we will contact them. If it possible, please close this Revdex.com case. You can reach us anytime at ###-###-####[redacted]
Initial Business Response /[redacted]/
Mr [redacted],
I would like to apologize for the inconvenience that was caused to you, we do hire contractors when we are booked to try and accommodate all our clients, it is very unfortunate that you had a bad experience and I would like to...
let you know that we do take this very seriously and we have taken appropriate measures to make sure that never happens again! Also we would like to make sure you get your full refund, Please respond with the amount you paid and an address where we can mail you a check. We hope that this can resolve your complaint.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response and acknowledgement. I appreciate the explanation. I am satisfied with the resolution of receiving a refund. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Dear [redacted],per our conversation couple days ago, we ware trying to find a company who (as you stated) represents using our company name, but unfortunately, we can not contact them. Those SCAM calls are coming from out of state duct cleaning companies. This way they figure out if...
it is a profitable market or not. Those calls are a disaster for reputable companies as our company. We trying by our self to find out who is doing this scam calls and proceed this case to General Attorney. If you will receive more SCAM calls, try to get their contact info, and we will contact them. If it possible, please close this Revdex.com case. You can reach us anytime at ###-###-####[redacted]
Initial Business Response /[redacted]/
Mr [redacted],
I would like to apologize for the inconvenience that was caused to you, we do hire contractors when we are booked to try and accommodate all our clients, it is very unfortunate that you had a bad experience and I would like to...
let you know that we do take this very seriously and we have taken appropriate measures to make sure that never happens again! Also we would like to make sure you get your full refund, Please respond with the amount you paid and an address where we can mail you a check. We hope that this can resolve your complaint.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /[redacted]/
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response and acknowledgement. I appreciate the explanation. I am satisfied with the resolution of receiving a refund. Thank you, [redacted]