Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.From: [redacted]@gmail.com] Sent: Tuesday, October 20, 2015 6:53 AM To: Revdex.com Complaints...
<[redacted]@hawaii.Revdex.com.org> Subject: RE: You have a New Message from Revdex.com of Hawaii Regarding Complaint #[redacted] My wife was contacted yesterday afternoon by a repairman from the company who came to our home and repaired the leak in our ac.
Complaint: [redacted]
I am rejecting this response because:Hi in response to my complaint on the air conditioner Shoppe, their response was a lie.They installed a split ac in living room and bedroom over five years ago. Called to have it cleaned and serviced was told by Neil it would cost 700.00 unless they found a problem. Five men came I went to show them how the drain was ruining my roof as it was draining on roof instead of gutter. Pipe had fallen off. I had a pipe we were going to use to extend the one on roof,hadOne guy put pipe back and other four cleaned the screens in ac which we do I asked if they were going to clean cylinder inside told me it was clean and shined a flashlight inside and I saw silver. They were here fifteen to twenty minutes. I was told to clean condenser outside. Paid them and they left. Three days later water appeared on living room floor then ceiling collapsed. Called a plumber who found leak coming from upstairs ac. Call Neil told him what happened he said why did you call a plumber and not us, I told him thought leak was from bathroom since ac was just serviced. He told me he wouldn't come back so I said I would send him the bill for repair said he pays no one and to call my lawyer and he had the best lawyer on the islands. Found out when they put pipe back in it wrong. Cover wad taken off and ac was black inside. Cylinder needs to be cleaned. Shoddy material was used so mice must have chewed. We called plumber to fix leak, contracted to fix entire living room ceilingand another ac shop to clean cylinders. I paid 700.00 not 117.00
Sincerely,
[redacted]
From: [redacted] [mailto:[redacted]] Sent: Friday, February 17, 2017 2:22 AM To: [redacted] Subject: Dispute They made me sign the bill for giving permission to work on ac prices were not there when signed. They did not leave me a receipt. The work order did not mention the pipe they put in which caused the leak. How can this case is closed? Thank you Debbie Low
My worker told [redacted] that she needed to have a full service she said she could not afford it till next year also my other worker cleaned her outside condenser and showed her how to do it which is very easy to do as I said before we installed this a/c almost five years ago I have her e-mails saved when she told me she could afford the basic service in January she paid $170.00 plus tax and five dollars was paid in Quarters. I tried to talk to her but as of now she keeps on telling me I will see you in court and I said no problem. I can only do so much before I do not want to do any work for her ever again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.From: [redacted]@gmail.com] Sent: Tuesday, October 20, 2015 6:53 AM To: Revdex.com Complaints...
<[redacted]@hawaii.Revdex.com.org> Subject: RE: You have a New Message from Revdex.com of Hawaii Regarding Complaint #[redacted] My wife was contacted yesterday afternoon by a repairman from the company who came to our home and repaired the leak in our ac.
Complaint: [redacted]
I am rejecting this response because:Hi in response to my complaint on the air conditioner Shoppe, their response was a lie.They installed a split ac in living room and bedroom over five years ago. Called to have it cleaned and serviced was told by Neil it would cost 700.00 unless they found a problem. Five men came I went to show them how the drain was ruining my roof as it was draining on roof instead of gutter. Pipe had fallen off. I had a pipe we were going to use to extend the one on roof,hadOne guy put pipe back and other four cleaned the screens in ac which we do I asked if they were going to clean cylinder inside told me it was clean and shined a flashlight inside and I saw silver. They were here fifteen to twenty minutes. I was told to clean condenser outside. Paid them and they left. Three days later water appeared on living room floor then ceiling collapsed. Called a plumber who found leak coming from upstairs ac. Call Neil told him what happened he said why did you call a plumber and not us, I told him thought leak was from bathroom since ac was just serviced. He told me he wouldn't come back so I said I would send him the bill for repair said he pays no one and to call my lawyer and he had the best lawyer on the islands. Found out when they put pipe back in it wrong. Cover wad taken off and ac was black inside. Cylinder needs to be cleaned. Shoddy material was used so mice must have chewed. We called plumber to fix leak, contracted to fix entire living room ceilingand another ac shop to clean cylinders. I paid 700.00 not 117.00
Sincerely,
[redacted]
From: [redacted] [mailto:[redacted]] Sent: Friday, February 17, 2017 2:22 AM To: [redacted] Subject: Dispute They made me sign the bill for giving permission to work on ac prices were not there when signed. They did not leave me a receipt. The work order did not mention the pipe they put in which caused the leak. How can this case is closed? Thank you Debbie Low
My worker told [redacted] that she needed to have a full service she said she could not afford it till next year also my other worker cleaned her outside condenser and showed her how to do it which is very easy to do as I said before we installed this a/c almost five years ago I have her e-mails saved when she told me she could afford the basic service in January she paid $170.00 plus tax and five dollars was paid in Quarters. I tried to talk to her but as of now she keeps on telling me I will see you in court and I said no problem. I can only do so much before I do not want to do any work for her ever again.