Aire Serv of Chapel Hill

Initial Business Response /* (1000, 5, 2014/02/03) */
response to allegations of poor business with customer, we respectfully submit this reply
Our records indicate that the unit was installed on July 29, We have also found that the repairs made to the system fan motor were
performed on March 9, Since that date we have had no contact with the customerCustomer called our office on January 24, demanding service on unit in question and was verbally abusive to our customer service representativeWe do agree that a stock universal application motor was installed that was rated to manufacture's specsCustomer was told that a replacement motor from the manufacture would have to be orderedCustomer did not want to waitAll motors usually carry a warranty form days to one yearOn January 24, we ordered new motor and fan bladeWe arrived on January 28, to make repairsBefore a diagnostic could be performed the customer stated he had to leaveNot knowing the condition of the motor at the time the technician explained to the customer that we were willing to take the original invoiced price of the motor off the replacement of the new motorThe customer said that he was not willing to pay that amount but, wanted to pay the difference between the cost of the OEM motor and the cost of the motor installedWe feel we have made our best effort to resolve this in a responsible manner, and our offer still stands