Mrs [redacted] and to all it concerns:We at AAA acknowledge the written statement from Mrs [redacted] and acknowledge problems with the unitWe did sale and install a brand new Rheem system at her property during the summer of Yes we did ensure her that she should have no problems with her new unitHowever in this case she did end up having a defective unit and we did have to replace the inside coil through the manufacture warranty shortly after installDuring the ***y winter months of Mrs [redacted] did again have issues which caused her to have to run her unit in "emergency heat"At no time was there never any heat to the home just the thought that running the system in emergency heat would cause a higher than electric bill and this thought alone is what caused Mrs [redacted] to not run her unitAgain at no time was there not any heat to the homeIt again was a manufacture issue with a sensor that caused the problems and again this problem was rectifiedWe have been out to this property at least times in the past several months, sometimes for valid reasons but a few times there was no malfunction of the AC or heater portion of the unitJust recently a representative from the manufacturing company did accompany one of our guys to the property and he agreed with AAA that there was no malfunction to system, it was installed properly and that modifications did need to be made to allow for more return air to homeThis issue had already been made evident to the homeowners and due to the "tight budget" that Mrs [redacted] referred to they both declined to have this service done at the time of installationIn regards to some of the behavior Mrs [redacted] states that our technicians displayed while at her property and in her presence is very uncharacteristic of anyone that is or has ever been employed by AAAOur technicians are very knowledgeable in their field and are polite and have never disrespected a homeowner or propertyI can not attest to the situation or temperament when said behavior occurred but I can say that the gentleman in question is the owner of the company and has always had a very good rapport with his customers and has never been accused of any of the things Mrs [redacted] is referring toWe have offered Mrs [redacted] to not charge for labor to add the additional return to her home granted she pay for materials to complete job (return grill) and she has denied this offerI can not allow for AAA to incur the total charge because both Mrs [redacted] and her husband were both made aware of the modifications on a couple of different occasionsWe now feel like we are being taken advantage of and are the victims of slandering and statementsWe have apologized and again apologize for any mistakes that have been made on our partWe also acknowledge that this has been a bad situation for both parties involvedOur offer still stands to add an additional return to the home with no labor charge to the homeowner pending the payment of materials (return grill) by homeowner
Here at AAA we try to remain professional and courteous at all times and we listen to our customers needs and wantsPer this customers last Revdex.com complaint they are no longer AAA customersThe customer did specifically state that "We are done doing business with AAA and we no longer want them to be in any way in contact with us." After this complaint the customer's account was put in an inactive status and a message was noted stating for us to not contact them via email, text, call or direct mailWith that being said, we no longer have any type of warranty with this customerThey still have a manufacture warranty however which is honorable through any AC company and the manufacture Along with saying that our company policy states that any warranty with our company is voided after another AC company is hired to diagnose, repair or service unit(s) in any mannerThis homeowner should have a copy of this as wellIt would be located in the last paragraph on the back of the service agreement which was provided to the customer after the initial installWe reviewed the uploaded documents from 4seasons and agree with the majority of their findingsThe complete system is operating and functioning correctlyAs to the disconnect box being mounted upside down, this is correct and was done by AAA at the time of installation Due to the size of the box and electrical whip this was the only way to mount the box however it is not an electrical hazard by any meansWe would never purposely do anything that would harm life or propertyThe other electrical issues 4seasons is claiming are hazardous are not directly connected to AAAThe outside electrical box and whip are located on the outside of the home and are exposed to the elements, pets, and human beingsAny one of these or a combination could have caused the electrical box to become un mounted from home and the harness to come looseIf the electrical box was never mounted properly to the home there would have been electrical issues to the condenser alreadyHowever this is not the case and we can only suspect that the un mounting and removal of harness are not wear and tear to unitThis customer also stated that they did not feel safe asking AAA to come out and perform the annual service on the unit but now feel comfortable with AAA coming out to make "hazardous" electrical repairs? We do not agree with this and will honor the customers initial statement and no longer do business with themAny further contact will only lead to more bad reviews and harassment from the customerWe wish you the best with your air conditioner and future ac company!
Mrs [redacted] and to all it concerns:We at AAA acknowledge the written statement from Mrs [redacted] and acknowledge problems with the unitWe did sale and install a brand new Rheem system at her property during the summer of Yes we did ensure her that she should have no problems with her new unitHowever in this case she did end up having a defective unit and we did have to replace the inside coil through the manufacture warranty shortly after installDuring the ***y winter months of Mrs [redacted] did again have issues which caused her to have to run her unit in "emergency heat"At no time was there never any heat to the home just the thought that running the system in emergency heat would cause a higher than electric bill and this thought alone is what caused Mrs [redacted] to not run her unitAgain at no time was there not any heat to the homeIt again was a manufacture issue with a sensor that caused the problems and again this problem was rectifiedWe have been out to this property at least times in the past several months, sometimes for valid reasons but a few times there was no malfunction of the AC or heater portion of the unitJust recently a representative from the manufacturing company did accompany one of our guys to the property and he agreed with AAA that there was no malfunction to system, it was installed properly and that modifications did need to be made to allow for more return air to homeThis issue had already been made evident to the homeowners and due to the "tight budget" that Mrs [redacted] referred to they both declined to have this service done at the time of installationIn regards to some of the behavior Mrs [redacted] states that our technicians displayed while at her property and in her presence is very uncharacteristic of anyone that is or has ever been employed by AAAOur technicians are very knowledgeable in their field and are polite and have never disrespected a homeowner or propertyI can not attest to the situation or temperament when said behavior occurred but I can say that the gentleman in question is the owner of the company and has always had a very good rapport with his customers and has never been accused of any of the things Mrs [redacted] is referring toWe have offered Mrs [redacted] to not charge for labor to add the additional return to her home granted she pay for materials to complete job (return grill) and she has denied this offerI can not allow for AAA to incur the total charge because both Mrs [redacted] and her husband were both made aware of the modifications on a couple of different occasionsWe now feel like we are being taken advantage of and are the victims of slandering and statementsWe have apologized and again apologize for any mistakes that have been made on our partWe also acknowledge that this has been a bad situation for both parties involvedOur offer still stands to add an additional return to the home with no labor charge to the homeowner pending the payment of materials (return grill) by homeowner
Here at AAA we try to remain professional and courteous at all times and we listen to our customers needs and wantsPer this customers last Revdex.com complaint they are no longer AAA customersThe customer did specifically state that "We are done doing business with AAA and we no longer want them to be in any way in contact with us." After this complaint the customer's account was put in an inactive status and a message was noted stating for us to not contact them via email, text, call or direct mailWith that being said, we no longer have any type of warranty with this customerThey still have a manufacture warranty however which is honorable through any AC company and the manufacture Along with saying that our company policy states that any warranty with our company is voided after another AC company is hired to diagnose, repair or service unit(s) in any mannerThis homeowner should have a copy of this as wellIt would be located in the last paragraph on the back of the service agreement which was provided to the customer after the initial installWe reviewed the uploaded documents from 4seasons and agree with the majority of their findingsThe complete system is operating and functioning correctlyAs to the disconnect box being mounted upside down, this is correct and was done by AAA at the time of installation Due to the size of the box and electrical whip this was the only way to mount the box however it is not an electrical hazard by any meansWe would never purposely do anything that would harm life or propertyThe other electrical issues 4seasons is claiming are hazardous are not directly connected to AAAThe outside electrical box and whip are located on the outside of the home and are exposed to the elements, pets, and human beingsAny one of these or a combination could have caused the electrical box to become un mounted from home and the harness to come looseIf the electrical box was never mounted properly to the home there would have been electrical issues to the condenser alreadyHowever this is not the case and we can only suspect that the un mounting and removal of harness are not wear and tear to unitThis customer also stated that they did not feel safe asking AAA to come out and perform the annual service on the unit but now feel comfortable with AAA coming out to make "hazardous" electrical repairs? We do not agree with this and will honor the customers initial statement and no longer do business with themAny further contact will only lead to more bad reviews and harassment from the customerWe wish you the best with your air conditioner and future ac company!