Aire Serv asked to come out and check to see what was going on, customer refused to allow aireserv to come outWe asked for pictures and as of this reply no pictures have been sent to usWe warranty all of our work and would like the opportunity to fix anything that has gone wrong within our operating system but for us to do this the customer needs to allow us to see what went wrongThese items such as surge protector, uv lights they are an added benefit to the customer, it is not something that has to be doneif the run capacitor is out of range, it is possible the parts will still run but over amp a little bit and if this is the case we will always recommend a new capacitor so that it does not over ampas far as the coil and the blower I need to see these to comment on if they are dirty or not
Complaint: [redacted] I am rejecting this response because: Tech did not suggest, he stated work must be done He stated that the blower and the coils were very dirty and must be cleaned His Diagnostic Analysis states "Preform tune up Checklist Found Furnace with dirty blower wheel making motor over amp also evap coil 70% dirty will need to pull and clean" That is not a Suggestion Tech ***'s Description of Tasks clearly state that he must "pull and clean coil", "pull and clean blower assembly", "Replace run cap Greater than 50MFD" This was on the Trane A/C unit for a total cost of $ Tech ***'s Description of Tasks clearly state that he must "pull and clean Blower Assembly", "Lightning surge protection Reme UV light" This was on the Carrier A/C unit for a total cost of $1, Tech [redacted] said all work should be done for my safety and he also said that I really should completely "change out the entire A/C system to more efficient equipment" As I stated in my complaint, I got a second opinion from another HVAC company that has been in [redacted] serving customer for over years, that company stated to me that both units were clean and that no additional work was needed Since Aire Serv did not provide Revdex.com with complete documentation, I will make copies and send to your office I will also send copies of my complaint, the work order, the Tune Up Checklist and the correspondence that has been emailed to Mr [redacted] at the Aire Serv Corp office in *** Regards, [redacted] Complaint: [redacted] I am rejecting this response because: Tech did not suggest, he stated work must be done He stated that the blower and the coils were very dirty and must be cleaned His Diagnostic Analysis states "Preform tune up Checklist Found Furnace with dirty blower wheel making motor over amp also evap coil 70% dirty will need to pull and clean" That is not a Suggestion Tech ***'s Description of Tasks clearly state that he must "pull and clean coil", "pull and clean blower assembly", "Replace run cap Greater than 50MFD" This was on the Trane A/C unit for a total cost of $ Tech ***'s Description of Tasks clearly state that he must "pull and clean Blower Assembly", "Lightning surge protection Reme UV light" This was on the Carrier A/C unit for a total cost of $1, Tech [redacted] said all work should be done for my safety and he also said that I really should completely "change out the entire A/C system to more efficient equipment" As I stated in my complaint, I got a second opinion from another HVAC company that has been in [redacted] serving customer for over years, that company stated to me that both units were clean and that no additional work was needed Since Aire Serv did not provide Revdex.com with complete documentation, I will make copies and send to your office I will also send copies of my complaint, the work order, the Tune Up Checklist and the correspondence that has been emailed to Mr [redacted] at the Aire Serv Corp office in *** Regards, [redacted]
In response to the complaint filed, We performed the tune ups that Mr*** paid for, it is our responsibility as an HVAC Company to provide customers with options and suggestions that can help or improve the operation of the customers HVAC equipment including the air quality of the customers
residenceOur tech *** Clearly put these as recommendations on the invoice and on the tune up sheet, its not that these repairs were mandatory for the unit to keep operating, Per tech *** when he went to explain and go over the invoices and tune up sheets the customer got very upset and told him to leave, at no time were we trying to fraudulently charge him $2, They were listed as recommendations to help out his system and air qualityI have attached invoices and tune up sheets from that dayThe customer would not even really talk to us to try and work this out, he was too upset
Aire Serv asked to come out and check to see what was going on, customer refused to allow aireserv to come out. We asked for pictures and as of this reply no pictures have been sent to us. We warranty all of our work and would like the opportunity to fix anything that has gone wrong within our operating system but for us to do this the customer needs to allow us to see what went wrong. These items such as surge protector, uv lights they are an added benefit to the customer, it is not something that has to be done. if the run capacitor is out of range, it is possible the parts will still run but over amp a little bit and if this is the case we will always recommend a new capacitor so that it does not over amp. as far as the coil and the blower I need to see these to comment on if they are dirty or not
Complaint: [redacted] I am rejecting this response because:1. Tech did not suggest, he stated work must be done. He stated that the blower and the coils were very dirty and must be cleaned. His Diagnostic Analysis states "Preform tune up Checklist Found Furnace with dirty blower wheel making motor over amp also evap coil 70% dirty will need to pull and clean" That is not a Suggestion.2. Tech [redacted]'s Description of Tasks clearly state that he must "pull and clean coil", "pull and clean blower assembly", "Replace run cap Greater than 50MFD". This was on the Trane A/C unit for a total cost of $1.078.29.3. Tech [redacted]'s Description of Tasks clearly state that he must "pull and clean Blower Assembly", "Lightning surge protection Reme UV light" This was on the Carrier A/C unit for a total cost of $1,634.80.4. Tech [redacted] said all work should be done for my safety and he also said that I really should completely "change out the entire A/C system to more efficient equipment".5. As I stated in my complaint, I got a second opinion from another HVAC company that has been in [redacted] serving customer for over 30 years, that company stated to me that both units were clean and that no additional work was needed.6. Since Aire Serv did not provide Revdex.com with complete documentation, I will make copies and send to your office. I will also send copies of my complaint, the work order, the Tune Up Checklist and the correspondence that has been emailed to Mr. [redacted] at the Aire Serv Corp office in [redacted]. Regards, [redacted] Complaint: [redacted]
I am rejecting this response because:1. Tech did not suggest, he stated work must be done. He stated that the blower and the coils were very dirty and must be cleaned. His Diagnostic Analysis states "Preform tune up Checklist Found Furnace with dirty blower wheel making motor over amp also evap coil 70% dirty will need to pull and clean" That is not a Suggestion.2. Tech [redacted]'s Description of Tasks clearly state that he must "pull and clean coil", "pull and clean blower assembly", "Replace run cap Greater than 50MFD". This was on the Trane A/C unit for a total cost of $1.078.29.3. Tech [redacted]'s Description of Tasks clearly state that he must "pull and clean Blower Assembly", "Lightning surge protection Reme UV light" This was on the Carrier A/C unit for a total cost of $1,634.80.4. Tech [redacted] said all work should be done for my safety and he also said that I really should completely "change out the entire A/C system to more efficient equipment".5. As I stated in my complaint, I got a second opinion from another HVAC company that has been in [redacted] serving customer for over 30 years, that company stated to me that both units were clean and that no additional work was needed.6. Since Aire Serv did not provide Revdex.com with complete documentation, I will make copies and send to your office. I will also send copies of my complaint, the work order, the Tune Up Checklist and the correspondence that has been emailed to Mr. [redacted] at the Aire Serv Corp office in [redacted].
Regards,
[redacted]
Aire Serv asked to come out and check to see what was going on, customer refused to allow aireserv to come outWe asked for pictures and as of this reply no pictures have been sent to usWe warranty all of our work and would like the opportunity to fix anything that has gone wrong within our operating system but for us to do this the customer needs to allow us to see what went wrongThese items such as surge protector, uv lights they are an added benefit to the customer, it is not something that has to be doneif the run capacitor is out of range, it is possible the parts will still run but over amp a little bit and if this is the case we will always recommend a new capacitor so that it does not over ampas far as the coil and the blower I need to see these to comment on if they are dirty or not
Complaint: [redacted] I am rejecting this response because: Tech did not suggest, he stated work must be done He stated that the blower and the coils were very dirty and must be cleaned His Diagnostic Analysis states "Preform tune up Checklist Found Furnace with dirty blower wheel making motor over amp also evap coil 70% dirty will need to pull and clean" That is not a Suggestion Tech ***'s Description of Tasks clearly state that he must "pull and clean coil", "pull and clean blower assembly", "Replace run cap Greater than 50MFD" This was on the Trane A/C unit for a total cost of $ Tech ***'s Description of Tasks clearly state that he must "pull and clean Blower Assembly", "Lightning surge protection Reme UV light" This was on the Carrier A/C unit for a total cost of $1, Tech [redacted] said all work should be done for my safety and he also said that I really should completely "change out the entire A/C system to more efficient equipment" As I stated in my complaint, I got a second opinion from another HVAC company that has been in [redacted] serving customer for over years, that company stated to me that both units were clean and that no additional work was needed Since Aire Serv did not provide Revdex.com with complete documentation, I will make copies and send to your office I will also send copies of my complaint, the work order, the Tune Up Checklist and the correspondence that has been emailed to Mr [redacted] at the Aire Serv Corp office in *** Regards, [redacted] Complaint: [redacted] I am rejecting this response because: Tech did not suggest, he stated work must be done He stated that the blower and the coils were very dirty and must be cleaned His Diagnostic Analysis states "Preform tune up Checklist Found Furnace with dirty blower wheel making motor over amp also evap coil 70% dirty will need to pull and clean" That is not a Suggestion Tech ***'s Description of Tasks clearly state that he must "pull and clean coil", "pull and clean blower assembly", "Replace run cap Greater than 50MFD" This was on the Trane A/C unit for a total cost of $ Tech ***'s Description of Tasks clearly state that he must "pull and clean Blower Assembly", "Lightning surge protection Reme UV light" This was on the Carrier A/C unit for a total cost of $1, Tech [redacted] said all work should be done for my safety and he also said that I really should completely "change out the entire A/C system to more efficient equipment" As I stated in my complaint, I got a second opinion from another HVAC company that has been in [redacted] serving customer for over years, that company stated to me that both units were clean and that no additional work was needed Since Aire Serv did not provide Revdex.com with complete documentation, I will make copies and send to your office I will also send copies of my complaint, the work order, the Tune Up Checklist and the correspondence that has been emailed to Mr [redacted] at the Aire Serv Corp office in *** Regards, [redacted]
In response to the complaint filed, We performed the tune ups that Mr*** paid for, it is our responsibility as an HVAC Company to provide customers with options and suggestions that can help or improve the operation of the customers HVAC equipment including the air quality of the customers
residenceOur tech *** Clearly put these as recommendations on the invoice and on the tune up sheet, its not that these repairs were mandatory for the unit to keep operating, Per tech *** when he went to explain and go over the invoices and tune up sheets the customer got very upset and told him to leave, at no time were we trying to fraudulently charge him $2, They were listed as recommendations to help out his system and air qualityI have attached invoices and tune up sheets from that dayThe customer would not even really talk to us to try and work this out, he was too upset
Aire Serv asked to come out and check to see what was going on, customer refused to allow aireserv to come out. We asked for pictures and as of this reply no pictures have been sent to us. We warranty all of our work and would like the opportunity to fix anything that has gone wrong within our operating system but for us to do this the customer needs to allow us to see what went wrong. These items such as surge protector, uv lights they are an added benefit to the customer, it is not something that has to be done. if the run capacitor is out of range, it is possible the parts will still run but over amp a little bit and if this is the case we will always recommend a new capacitor so that it does not over amp. as far as the coil and the blower I need to see these to comment on if they are dirty or not
Complaint: [redacted] I am rejecting this response because:1. Tech did not suggest, he stated work must be done. He stated that the blower and the coils were very dirty and must be cleaned. His Diagnostic Analysis states "Preform tune up Checklist Found Furnace with dirty blower wheel making motor over amp also evap coil 70% dirty will need to pull and clean" That is not a Suggestion.2. Tech [redacted]'s Description of Tasks clearly state that he must "pull and clean coil", "pull and clean blower assembly", "Replace run cap Greater than 50MFD". This was on the Trane A/C unit for a total cost of $1.078.29.3. Tech [redacted]'s Description of Tasks clearly state that he must "pull and clean Blower Assembly", "Lightning surge protection Reme UV light" This was on the Carrier A/C unit for a total cost of $1,634.80.4. Tech [redacted] said all work should be done for my safety and he also said that I really should completely "change out the entire A/C system to more efficient equipment".5. As I stated in my complaint, I got a second opinion from another HVAC company that has been in [redacted] serving customer for over 30 years, that company stated to me that both units were clean and that no additional work was needed.6. Since Aire Serv did not provide Revdex.com with complete documentation, I will make copies and send to your office. I will also send copies of my complaint, the work order, the Tune Up Checklist and the correspondence that has been emailed to Mr. [redacted] at the Aire Serv Corp office in [redacted]. Regards, [redacted] Complaint: [redacted]
I am rejecting this response because:1. Tech did not suggest, he stated work must be done. He stated that the blower and the coils were very dirty and must be cleaned. His Diagnostic Analysis states "Preform tune up Checklist Found Furnace with dirty blower wheel making motor over amp also evap coil 70% dirty will need to pull and clean" That is not a Suggestion.2. Tech [redacted]'s Description of Tasks clearly state that he must "pull and clean coil", "pull and clean blower assembly", "Replace run cap Greater than 50MFD". This was on the Trane A/C unit for a total cost of $1.078.29.3. Tech [redacted]'s Description of Tasks clearly state that he must "pull and clean Blower Assembly", "Lightning surge protection Reme UV light" This was on the Carrier A/C unit for a total cost of $1,634.80.4. Tech [redacted] said all work should be done for my safety and he also said that I really should completely "change out the entire A/C system to more efficient equipment".5. As I stated in my complaint, I got a second opinion from another HVAC company that has been in [redacted] serving customer for over 30 years, that company stated to me that both units were clean and that no additional work was needed.6. Since Aire Serv did not provide Revdex.com with complete documentation, I will make copies and send to your office. I will also send copies of my complaint, the work order, the Tune Up Checklist and the correspondence that has been emailed to Mr. [redacted] at the Aire Serv Corp office in [redacted].
Regards,
[redacted]