Aire Serv of Valparaiso

Last year, July 2017, I had Aire Serv of Valparaiso out to fix my air conditioning unit. They replaced the start capacitor and the contactor on my unit, as well as, checking to make sure my whole hvac system was in good working order. I paid the full price for this service, somewhere between $400-$500, and had no problems the rest of the year. This year, May 2018, I fired up the a/c unit for the first time, got it to work twice, then had my whole hvac system fail on me. I replaced my cheap, old thermostat with a modern, Nipsco referred thermostat thinking that this may solve the problem. However, everything still did not work. I found a blown fuse on the electrical panel in the furnace and replaced it. This got the furnace components to work, but every time I turned the a/c on it would blow the fuse. I narrowed down the problem to it being a short somewhere in the a/c unit and thought it was possibly the contactor that was installed by Aire Serv the prior July. I called them out, and upon arrival I told the service technician the work we had done by them last July, the work we had recently done ourselves, and what we thought the problem was. The service technician went to work checking out the whole system, testing wiring, checking that everything was plugged in correctly, and making sure the thermostat was installed properly. After an hour to an hour and half his manager, the owner of the Valparaiso Aire Serv franchise, showed up unannounced to help out with the situation. They spent another hour to an hour and a half checking and re-checking everything, and in this process, they blew the remainder of my fuses which I purchased from the local Ace Hardware earlier that day. Finally, they tried replacing the contactor on the a/c unit with a new one and that got everything working again without blowing fuses. When the manager/owner was writing up the bill for this service he told me that I was going to be taken care of since their part (with at max 3 months of run time on it) failed and they spent around 3 hours of time at my house late into the evening when they were made aware of the problem immediately upon their initial arrival. However, on the bill he charged me the full price for their service of the contactor again ($235) and on top of that charged me an extra labor fee for their time spent at my house ($150). So not even a year later from the last time I had them out to replace the same part, I was charged close to another $400. I paid in good faith thinking this was a misunderstanding and planned to call the owner the next day to get this straightened out. When I called and inquired about the issue of my bill, he claimed he charge me appropriately for their service. When I expressed my frustration for having to pay the full service price for their part that failed not even a year after installation and also being charged an extra labor fee, he said he could refund me the extra labor fee but I still had to pay the $235 for the contactor service and I had to sign a written document saying that I could not post any negative reviews online or on social media about my experience. To put it lightly, I am very unhappy with the way I was treated as a returning customer to Aire Serv. I am also extremely disappointed with the poor customer service I was shown especially by the franchise owner. I am writing this as warning to anyone who is looking for a company to do hvac work for them. This is the quality of service and customer care that you can expect from Aire Serv of Valparaiso.

Outstanding customer service! Started using Aire Serve's maintenance and was so impressed by the service and professionalism of Ramon, we knew they would be the company to trust with our complete home system replacement. After extensive research, I knew Amana was the brand I wanted for my home. Mike came over and after assessing our home and lifestyle, went over several options and helped us pick the best option for us and our budget. It's been a few weeks now and we can honestly say we have never been more comfortable in our home. Our old system could never keep up, it would be set on 68 degrees in the summer and would have to run all day to keep the room around 74 degrees. Now, we keep it at 73 degrees and the thermostat have never changed and the entire house is crisp & cool, even set at 73. Installation was fast, clean, informative and we could not be more happy with the entire crew!

I moved here in Nov 2017 and called Aire Serv in Valpo because their # was on the furnace. My thermostat went out 2 weeks after moving in. I TOLD them I just wanted a simple non-programmable thermostat like the $100 Honeywell at Home Depot. and the furnace checked. They installed a $485 complicated programmable thermostat ( I couldn't believer it !!!) I still haven't figured out how to use. I was told it was their standard thermostat and all they had on the truck !!!! I am 81 yrs old and on a limited budget and that visit hurt me a lot. I almost cried.
A week later,. I paid for a furnace cleaning and an extended agreement to do the AC this spring. The package price seemed comparable to what I had paid before for identical contracts. A service person "serviced the air conditioner last month then showed me a picture of a FILTHY coil and told me it would cost another $150 to clean it, ( almost TWICE as much as the regular AC "service fee",) and the AC would not work well without it. That day, I could not afford it. I have had AC service here in Indiana at a different address, in Michigan, in Missouri and in Arkansas. I was not born yesterday. EVERY TIME I EVER had my AC routinely serviced in spring it ALWAYS included a coil cleaning. The service person just gets the hose, sprays a cleaner on the coil and flushes it off !!! These people are thieves.
I called them a couple months ago to give me an estimate on running a gas line to my natural fireplace and they wanted $80 just to come out and look at the fireplace !!! I did not schedule it. I am now trying to find a company who will just come out and clean the AC coil without re-doing the whole air conditioning service. ..having no luck.
I am rating this business a 2 - ONLY because they did come out in a timely way when my thermostat went out.

This is the worse company I have come in contact with in a long time. My furnace went out in my home. I have a home warranty that sent this company to my home to fix my furnace. They were 30 minutes late for their appointment then spent 45 minutes just messing around with my furnace flipping the switch on and off. When I questioned them they stated they were on the phone with their boss and he was coming out. So they had no idea what they were doing. Their boss showed up with a huge attitude and treated me like I was stupid in my home. Very disrespectful and very unprofessional. He then looked at my furnace and told me that the gas valve was broke and that the gas pipe was not up to code and that it would cost me $300 for him to bring it up to code and that he couldn't touch my furnace till it was brought up to code. So he said he was going to right up the report and send it to my warranty company for approval and that he would make sure they knew my furnace was not up to code. He wrote in his report that due to the furnace being out of code that is why the gas valve went out. (mind you this furnace is 15 years old. So really not buying that story) So in turn my warranty company denied my claim. I am assuming that is exactly what he wanted because when he called me to let me know the warranty company denied my claim he tried to sell me a new furnace!!! My warranty company sent another company out for a second opinion the next day. They were at my home by 10 am the man that came was very courteous and very professional. He looked over my furnace and said that my furnace was in fact up to code and he didn't understand why the previous guy had told me that it wasn't. He was able to fix my furnace in less than an hour. All he did was clean a piece on the board and tighten another piece and my furnace works good as new. Aire Serv lied to me and to my warranty company. They are very dishonest just trying to rip people off who don't know any better because it was freezing in my house and he thought that I would just pay to get my furnace fixe. I know I am probably not the only person this company has tried to rip of or even has ripped off in the past. DON'T USE THIS COMPANY FOR ANYTHING!!!!! Use Air Quality heating and air conditioning they are the BEST!!!!!