Aire Serv of Western North Carolina

[redacted] was delivered a bed back on 12.10-after Don AND KARL SET UP HIS BED THEY HELP HIM PUT THE NATTRESS ON AT THAT TIME THE MATTRESS GOT CAUGHT ON THE BED CAUSING A SMALLRIP ON THE BOTTOM OF THE MATTRESS , WE AGREED TO FIX THE BED AND OFFER A TO COVER FOR THE MATTRESS GETTING FIX,HE AGREED AND SIGN A STATEMENT SAYING IT WAS FAIR,WE ARE GOING OUT WEDNESDAY 1-20-TO FIX HEADBOARD TO BED AND HE AGGREED THAT HE WOULD BE SATISFIED ASLO WE GAVE HIM MONTHS OF THE BED WHERE HE DOESNT HAVE TO PAY.WE ARE IN THE BUSINESSTO FIX PROBLEMS AND WE TAKE COMPLIANTS VERY SERIOUSLY THANK YOU VIDO T [redacted] STORE MANAGEREAGLERENTALS216-332-

The first time I heard that there was a warranty claim for [redacted] Dr., Oxnard, Ca.was when I received a letter from the Owner on 12/18/I also received a letter from Revdex.com @ that same time.I called the owner, He was unable to meet with me until WedDec23, pm.We @ Tri-Fume, Incare very upset that a complaint was filed without the owner giving us a chance to inspect his warranty claim.Sincerely,J [redacted] Owner

Business responded to the consumers rebuttal on 10/13/at 3:40PM and entered by Revdex.com staff (**) [redacted] called with clarification of the consumers contract The rental agreement was for a term of weeks (roughly months) for the first televisionWhen that television was broken and deemed "customer abuse", there was a $fee accessed to the damaged television The business replaced the broken television and provided the consumer with full credit for the amount already paid toward the rental agreement To date, the consumer has weeks (roughly months) remaining on the rental agreementIf the consumer goes into the business and pays the television off today, 10/13/2015, the payoff amount would be $plus taxesIf the consumer decides to continue to the end of the week rental agreement at his current bi-weekly payments he will have paid $plus applicable taxes The business reiterates the consumer has been issued full credit toward the replacement television since the inception of the rental agreement A total of $to date has been paid toward the $fee accessed when the consumers original television was received back by the businessThere is a balance remaining in the amount of $

Company respond via phone:Company stated approval is done based off of information provided by the consumers The company does not run credit checks for approval The consumer did speak with the owner and we believed this issue was resolved

Business responded to the consumers rebuttal on 10/13/2015 at 3:40PM and entered by Revdex.com staff (**)
[redacted] called with clarification of the consumers contract.
The rental agreement was for a term of 100 weeks (roughly 19 months) for the first television. When that television was broken and deemed "customer abuse", there was a $350.00 fee accessed to the damaged television.
The business replaced the broken television and provided the consumer with full credit for the amount already paid toward the rental agreement.
To date, the consumer has 31 weeks (roughly 8 months) remaining on the rental agreement. If the consumer goes into the business and pays the television off today, 10/13/2015, the payoff amount would be $387.00 plus taxes. If the consumer decides to continue to the end of the 100 week rental agreement at his current bi-weekly payments he will have paid $903.65 plus applicable taxes.
The business reiterates the consumer has been issued full credit toward the replacement television since the inception of the rental agreement.
A total of $153.72 to date has been paid toward the $350.00 fee accessed when the consumers original television was received back by the business. There is a balance remaining in the amount of $196.28.

The first time I heard that there was a warranty claim for [redacted] Dr., Oxnard, Ca.was when I received a letter from the Owner on 12/18/2015. I also received a letter from Revdex.com @ that same time.I called the owner, He was unable to meet with me until Wed. Dec. 23, 15 1 pm.We @ Tri-Fume, Inc. are...

very upset that a complaint was filed without the owner giving us a chance to inspect his warranty claim.Sincerely,J[redacted] Owner

[redacted] was delivered a bed back on 12.10-2016 after Don AND KARL SET UP HIS BED THEY HELP HIM PUT THE NATTRESS ON AT THAT TIME THE MATTRESS GOT CAUGHT ON THE BED CAUSING A SMALLRIP ON THE BOTTOM OF THE MATTRESS , WE AGREED TO FIX THE BED AND OFFER A 280.00  TO COVER FOR THE MATTRESS...

GETTING FIX,HE AGREED AND SIGN A STATEMENT SAYING IT WAS FAIR,WE ARE GOING OUT WEDNESDAY 1-20-16 TO FIX HEADBOARD TO BED AND HE AGGREED THAT HE WOULD BE SATISFIED ASLO WE GAVE HIM 2 MONTHS OF THE BED WHERE HE DOESNT HAVE TO PAY.WE ARE IN THE BUSINESSTO FIX PROBLEMS AND WE TAKE COMPLIANTS VERY SERIOUSLY THANK YOU VIDO T[redacted] STORE MANAGEREAGLERENTALS216-332-0850

I am faxing over a copy of the lease agreement for the 1st TV that was broken and the 2nd TV that was  replaced enclosed all payments that were made since the TV was leased by them. I gave them full credit from the 1st TV so the 2nd TV that they were given the agreement is for 100 weeks or...

50 bi weekly payments the broken TV was reduced to $350.00 6.99 + tax per week not to exceed $350.00 dollars.  If the customer goes full term total paid would be $2698.92 or they can return the TV and be done. They also had the 120 day option of 1249.99 + tax if paid in 120 days.The other TV that was broken was identified as customer abuse because the screen was cracked and they said they don't know what happened? Again full credit has been given. See payment history
Thanks [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,
[redacted] I'll send documents sent to me that I never signed. I disagree with paying for 2 Tvs and Fee for broken Tv. I never agreed to those terms.