Aire Serv

Complaint: ***
I am rejecting this response because: I did call and complain about the temperature but, I am sure there is probably no record of any calls that I made to the company. The response I was given was that the temperature concerns were due to the fact that I did not change my thermostat. My thermostat functions properly as stated by the company but, they wanted me to replace it with a smart thermostat. Why would I replace something that works properly with something that had bad reviews on many reputable websites? As to the fact that some companies only make furnaces in even number BTUs does not explain why this size was placed in my home. I was told they would chose whatever company had the furnace size I needed; which I was ok with. I did not say they could change the amount of BTUs of the furnace. My invoice listed no specific company but, listed a specific BTUs; therefore, one would also assume by this that they would get any brand furnace with 90,BTUs. As demonstrated by the lack of grammar and spelling in the response, this is the level of pride and professionalism they take in their work
Sincerely,
*** ***

Initial Business Response /* (1000, 12, 2015/09/21) */
To whom it may concern:
Mr *** does not have anymore visits available from his orginial purchase of our Maintenance ProgramWe have delivered to him the nearest Aire Serv Franchise if there are able to service his areaWe do not
service that area anymore and we have already delivered this message to him via telephone
there is no financial matter to discuss and we do not owe him anything in return

Thank you for forwarding this customers concerns First and foremost the but and size of her system is adequate for her home and there is no issue with the installation that requir s our attention some manufacturers only make there systems in even btuh amounts and in her case this was
the case The size is plenty of heat for there home and there have been no complaints from the home owner since the day of installation regarding lack of heat Of course if there were immediate issues we would have gladly made arrangements to investigate There is no compelling reason we would consider a new furnace or refund as there are no heating issues or problems with our sizing of the furnace for there home.sincerely Aire Serv of west suburbs

*** ***
We have responded to your every call every time you have called and not once have you reached out to Aire Serv regarding your lack of heat in your home The system is accurate for your homes duct work and home's heat load calculation We do not oversize systems ever as that is not appropriate nor recommended by the AHRI or ASHRAE standards We have made our final response to this complaintSincerely,
Aire Serv of West Suburbs

*** *** We have responded to your every call every time you have called and not once have you reached out to Aire Serv regarding your lack of heat in your home The system is accurate for your homes duct work and home's heat load calculation We do not oversize systems ever as that is not appropriate nor recommended by the AHRI or ASHRAE standards We have made our final response to this complaint.Sincerely,Aire Serv of West Suburbs

Thank you for forwarding this customers concerns.  First and foremost the but and size of her system is adequate for her home and there is no issue with the installation that requir s our attention.  
some manufacturers only make there systems in even btuh amounts and in her case...

this was the case.  The size is plenty of heat for there home and there have been no complaints from the home owner since the day of installation regarding lack of heat.  Of course if there were immediate issues we would have gladly made arrangements to investigate.  There is no compelling reason we would consider a new furnace or refund as there are no heating issues or problems with our sizing of the furnace for there home.
sincerely
 
Aire Serv of west suburbs.

Initial Business Response /* (1000, 12, 2015/09/21) */
To whom it may concern:
Mr [redacted] does not have anymore visits available from his orginial purchase of our Maintenance Program. We have delivered to him the nearest Aire Serv Franchise if there are able to service his area. We do...

not service that area anymore and we have already delivered this message to him via telephone.
there is no financial matter to discuss and we do not owe him anything in return.