Initial Business Response / [redacted] (1000, 5, 2017/09/27) */ The rack is clearly marked ALL SALES FINAL and when he brought it back the first time I decided to do an exchange since he did not ask for a refundOrdinarily when the prices are **% off it is a final saleWhen he did the exchange I did inform him of the Final Sale policy and noted it on his receipt incase he tried to return it at a later date When he did attempt to return it I then informed him that the first item was a final sale sop therefore I would let him exchange the windshirt but that in fact he could not return it for money And I find it odd with his good memory he did not inform you of the language he used when he heard my response I stand by our store policy on Final Sale items but would again offer the exchange on the value of the original sale item, $ [redacted] plus tax,and the $ [redacted] plus tax he paid above that amount I could return to him in the same fashion as he paid for it Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was absolutely not informed The rack is not clearly marked all sales finalThere is a half sheet of paper with SALE written on it and something written in the bottom left hand corner that was not discernible from even a few feet away at the cash registerLike I said when I was there, if you're walking by the rack you approach it from the side to look at the clothing, not the frontI asked her if it said "no returns" on the sign and her reply was "I don't know." I have the receipt and it is not "noted" When I returned the first time I did not speak with her originallyI spoke to a young male before going to look around The original item was not **% offThe sale item was [redacted] and the original price was not $ [redacted] Her response to me saying, "How am I supposed to know?" was not that she had told me previously, it was regurgitating the policy Final Business Response / [redacted] (4000, 9, 2017/09/28) */ I stand by our store policy and offer the same as my previous reply
Initial Business Response / [redacted] (1000, 5, 2017/09/27) */ The rack is clearly marked ALL SALES FINAL and when he brought it back the first time I decided to do an exchange since he did not ask for a refundOrdinarily when the prices are **% off it is a final saleWhen he did the exchange I did inform him of the Final Sale policy and noted it on his receipt incase he tried to return it at a later date When he did attempt to return it I then informed him that the first item was a final sale sop therefore I would let him exchange the windshirt but that in fact he could not return it for money And I find it odd with his good memory he did not inform you of the language he used when he heard my response I stand by our store policy on Final Sale items but would again offer the exchange on the value of the original sale item, $ [redacted] plus tax,and the $ [redacted] plus tax he paid above that amount I could return to him in the same fashion as he paid for it Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was absolutely not informed The rack is not clearly marked all sales finalThere is a half sheet of paper with SALE written on it and something written in the bottom left hand corner that was not discernible from even a few feet away at the cash registerLike I said when I was there, if you're walking by the rack you approach it from the side to look at the clothing, not the frontI asked her if it said "no returns" on the sign and her reply was "I don't know." I have the receipt and it is not "noted" When I returned the first time I did not speak with her originallyI spoke to a young male before going to look around The original item was not **% offThe sale item was [redacted] and the original price was not $ [redacted] Her response to me saying, "How am I supposed to know?" was not that she had told me previously, it was regurgitating the policy Final Business Response / [redacted] (4000, 9, 2017/09/28) */ I stand by our store policy and offer the same as my previous reply