Airextreme LLC

ON 10/09/15 MANAGER RYAN T[redacted] CALLED CUSTOMER S[redacted] TO APOLOGIZE BEING THAT HE WAS NOT AWARE OF TECH'S ACTIONS.  OUR SERVICE TECH IS ON THE CLOCK BY 7:00 AM, THEREFORE, AIREXTREME DOES CHARGE AN OVERTIME RATE FOR APPOINTMENTS BOOKED AFTER 3:00 PM AND WEEKENDS, BUT CUSTOMERS MUST BE MADE...

AWARE OF THAT PRIOR TO APPOINTMENT BEING BOOKED.  MANAGER WILL BE MAKING SURE THAT TECH IS MORE AWARE OF THIS.  AIREXTREME WILL BE REFUNDING THE OVERTIME RATE AND FULL SERVICE TO SHOW GOOD FAITH THAT WE ARE NOT TRYING TO BE DECEPTIVE IN MONEY MAKING PRACTICES.  WE ARE GLAD THAT THE CUSTOMER BROUGHT THIS TO OUR ATTENTION.  WE ARE NOT ALWAYS ABLE TO OVERSEE EVERY MINUTE OF OUR EMPLOYEES' DAYS.  WE WOULD LIKE TO PRIDE OURSELVES ON HONEST & DEPENDABLE SERVICE.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
S[redacted]