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Airflow Systems Inc

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Complaint ID [redacted] has been resolved.  1.  On 2-3-15, [redacted] signed a contract for a 12 month contract with Massage Envy.  She would not have been eligible to cancel her membership in June of 2015, as she was only in the 4th month of a 12 month term....

2.  Cancellation requires a written Cancellation request, which was not received, but is covered in the Membership Agreement that she signed. 3.  $299.95 was withdrawn from account because Credit Card on file was declined for 4 months.  Declined payments are run automatically through our system using the Credit Card given.  We do not have access to [redacted]'s bank account other than the Credit Card he/[redacted] provided. 4.  $59.99 for December's Payment has been refunded in full. 5.  [redacted]'s membership has been cancelled effective 1-29-16.   Sincerely,   Jennifer B[redacted]

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