Airkewld

We have answered Mr *** emails every time he has sent an emailemails have been sent to him via our customer service email that has never seen a responseI have asked several times to send me pictures of what the problems are and we get no responseHe then states he has never received any
of our emails and begins to slander our companies name on InstagramI offered a full refund if he was not happy with the product, I still honor it.
No comments or posts have ever been deleted, we are a professional business trying to make customers happy everydayDue to the unfortunate actions of Mr *** and the unprofessional route he has taken, we as a company are not going to go the extra mile, more than we have already, to create something different when we do not even know the problem that exists.
We ask that he removes the products from his vehicle, pack them up well, let me know by phone call or email that it is ready to be picked up and we will send *** to pick it upUpon receiving the products, we will refund the ENTIRE amount including shipping back to the card that processed the transactionNo fees will be taken, no taxes will be taken, an apology for a product that fits on other clients vehicles but not his.
Posted days ago by *** *** (01/07/08:01AM)Public Note-- hide quoted text --
The beam should be perfect RobertI let you know what the issue was, did you not see that in the last email? luck has it that your beam was in a box with out a label or name on it in the backAnd is email not a contact form you like, phone only?
Airkewld
###-###-####
*** * *** *** *** ***
*** ** ***
***
http://www.airkewld.com
Posted days ago by Customer (01/07/05:06AM)Public Note-- hide quoted text --
I'm curious I see a beam was overnighted to me and left the shop last nightI do appreciate you getting it out to me but am curious if I'm gonna have to fabricate anything on the beam, has the kinks you talked about been worked outSorry for being skeptical but I haven't heard back from youPlease contact me so I can understand what happenedThank you *** *** Sent from my *** phone *** wrote: >John, there is two people here and you have always dealt with me, ***, the owner of the companyI have been up front with you on everythingWe will look at what/where your beam is and get back to you on MondayWe have been out of the office since the 20thWe will make this right> >Airkewld >###-###-#### >*** * *** *** *** *** *** ** *** >USA > >http://www.airkewld.com > > > >
Posted days ago by *** *** (01/06/02:07PM)Public Note-- hide quoted text --
Good afternoon ***, luck has it that your beam was in a box with out a label or name on it in the backTotal lame duck, I'm sorryWe sent it out today next day air, you will see it tomorrowTracking will be coming over in hours from ***.
Airkewld
###-###-####
*** * *** *** *** ***
*** ** ***
USA
http://www.airkewld.com
Posted days ago by *** *** (01/07/11:52AM)Public Note-- hide quoted text --
Good afternoon ***, luck has it that your beam was in a box with out a label or name on it in the backTotal lame duck, I'm sorryWe sent it out today next day air, you will see it tomorrowTracking will be coming over in hours from ***.
The beam should be perfect RobertI let you know what the issue was, did you not see that in the last email? luck has it that your beam was in a box with out a label or name on it in the backAnd is email not a contact form you like, phone only?
Airkewld
###-###-####
*** * *** *** *** ***
*** ** ***
USA
http://www.airkewld.com
Posted days ago by Customer (01/07/10:41AM)Public Note-- hide quoted text --
*** could you resend your last email, thank you
Posted days ago by *** *** (01/16/10:39AM)Public Note-- hide quoted text --
Thanks for the email ***The beam was not powder coated because the work order does not state powder coatedI explained three times to you what the problem was, are you getting these emails? I do not understand what you mean by what to expect from the partsInstall the parts, watch the car go up and down once everything is working and enjoy the ride qualityI hope this info helps.
Airkewld
###-###-####
*** * *** *** *** ***
*** ** ***
USA
http://www.airkewld.com
Posted days ago by Customer (01/15/01:23PM)Public Note-- hide quoted text --
Sir, I want to understand several things on your endWhy wasn't the beam powder coated, what happened to you telling me it was shipped yet you overnighted it to me, I would like to know how you kept me well informed of everything happening when I have the emails, phone records of each conversation, I wanna know where the t shirt is, I wanna know exactly what I should expect from this beam and air ride set up? I've continually been open with questions and concernsI would appreciate a explanation in writingThank you
***
Sent from my =
Posted yesterday by *** *** (02/03/08:00AM)Public Note-- hide quoted text --
We do not have any current installation photos but we have a complete build you can take a look at here *** Let me know if this helps or if you have a specific problem.
Airkewld
###-###-####
*** * *** *** *** ***
*** ** ***
***
http://www.airkewld.com
Posted days ago by Customer (02/02/07:17PM)Public Note-- hide quoted text --
Yes Sir, Im installing the beam and am running into some clearance issues any photos, instructions, etc, help, would be greatly appreciatedThank you *** ***
Please package up all the products you have from Airkewld that you are not happy with and let me know how many packages you have and I will send call tags for all of itYou have not responded to any email that I have responded too so I don't think I am able to service your needsLet me know what you come up with.
Airkewld
###-###-####
*** * *** *** *** ***
*** ** ***
***
http://www.airkewld.com
Posted yesterday by *** *** (02/03/08:02AM)Public Note-- hide quoted text --
Good morning ***I apologize, I never stated that the beam was bolt on nor does my website state thatWhat issues are you having for fitment?
Airkewld
###-###-####
*** * *** *** *** ***
*** ** ***
***
http://www.airkewld.com
Posted days ago by Customer (02/02/06:47PM)Public Note-- hide quoted text --
I was told this kit would be a direct bolt on when I ordered for my squarebackI'm running into major clearance issuesCould you send pics instructions etcEmail address is ***Thank you Sent from my *** phone
In my professional opinion, either it is a mail issue or a comprehension issueEither way, I want him to have his money backPlease pack up the parts and figure out the best way to contact me and I will have *** pick them up tomorrow morning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** from airkewld isn't a person to be trusted if you review our statements his has very many holesHere is a picture of the beam he sold me as bolt on no cutting, not coming close to fitting. This is what I ordered, it has been taken off the site now but if you read line four it clearly states bolt in with out any cutting*** has contacted me to send the stuff back, if agrees to buy back his product I will accept, as for returning the product and waiting for a refund at his mercy, knowing he's dishonest, I don't feel comfortableConsidering he's lied to the Revdex.com now alsoThank you *** ***Sent from my iPad
Regards,
*** ***

Airkewld needs to be transparent to succeed this day an age. Lying, being deceitful means that our company would be going down in a blaze of glory. Refunding a client who is unhappy with any product is not a problem and should not be treated as such. We are already doing above and beyond to satisfy this client by paying for the shipment back to us. If he chooses not to box it up and contact us that it is ready to be picked up, then it is his choice not to resolve this issue. 
[redacted] does not make mention that he is trying to communicate with us under threats of contacting his lawyer and leaving out information on purpose to make his story more valid. Please have your lawyer contact us so we can proceed with the return of the product and the return of your money.

We have answered Mr [redacted] emails every time he has sent an email. 7 emails have been sent to him via our customer service email that has never seen a response. I have asked several times to send me pictures of what the problems are and we get no response. He then states he has never received any...

of our emails and begins to slander our companies name on Instagram. I offered a full refund if he was not happy with the product, I still honor it. 

No comments or posts have ever been deleted, we are a professional business trying to make customers happy everyday. Due to the unfortunate actions of Mr [redacted] and the unprofessional route he has taken, we as a company are not going to go the extra mile, more than we have already, to create something different when we do not even know the problem that exists. 

We ask that he removes the products from his vehicle, pack them up well, let me know by phone call or email that it is ready to be picked up and we will send [redacted] to pick it up. Upon receiving the products, we will refund the ENTIRE amount including shipping back to the card that processed the transaction. No fees will be taken, no taxes will be taken, an apology for a product that fits on other clients vehicles but not his. 

Posted 28 days ago by [redacted] (01/07/2014 08:01AM)Public Note-- hide quoted text --

The beam should be perfect Robert. I let you know what the issue was, did you not see that in the last email? luck has it that your beam was in a box with out a label or name on it in the back. And is email not a contact form you like, phone only?

Airkewld

###-###-####

http://www.airkewld.com

Posted 28 days ago by Customer (01/07/2014 05:06AM)Public Note-- hide quoted text --

I'm curious I see a beam was overnighted to me and left the shop last night. I do appreciate you getting it out to me but am curious if I'm gonna have to fabricate anything on the beam, has the kinks you talked about been worked out. Sorry for being skeptical but I haven't heard back from you. Please contact me so I can understand what happened. Thank you [redacted] Sent from my [redacted] phone [redacted] wrote: >John, there is two people here and you have always dealt with me, [redacted], the owner of the company. I have been up front with you on everything. We will look at what/where your beam is and get back to you on Monday. We have been out of the office since the 20th. We will make this right. > >Airkewld >###-###-#### >[redacted] >USA > >http://www.airkewld.com > > > > 

Posted 29 days ago by [redacted] (01/06/2014 02:07PM)Public Note-- hide quoted text --

Good afternoon [redacted], luck has it that your beam was in a box with out a label or name on it in the back. Total lame duck, I'm sorry. We sent it out today next day air, you will see it tomorrow. Tracking will be coming over in 2 hours from [redacted]. 

Airkewld

###-###-####

USA

http://www.airkewld.com

Posted 28 days ago by [redacted] (01/07/2014 11:52AM)Public Note-- hide quoted text --

Good afternoon [redacted], luck has it that your beam was in a box with out a label or name on it in the back. Total lame duck, I'm sorry. We sent it out today next day air, you will see it tomorrow. Tracking will be coming over in 2 hours from [redacted]. 

The beam should be perfect Robert. I let you know what the issue was, did you not see that in the last email? luck has it that your beam was in a box with out a label or name on it in the back. And is email not a contact form you like, phone only?

Airkewld

###-###-####

USA

http://www.airkewld.com

Posted 28 days ago by Customer (01/07/2014 10:41AM)Public Note-- hide quoted text --

[redacted] could you resend your last email, thank you

Posted 19 days ago by [redacted] (01/16/2014 10:39AM)Public Note-- hide quoted text --

Thanks for the email [redacted]. The beam was not powder coated because the work order does not state powder coated. I explained three times to you what the problem was, are you getting these emails? I do not understand what you mean by what to expect from the parts. Install the parts, watch the car go up and down once everything is working and enjoy the ride quality. I hope this info helps. 

Airkewld

###-###-####

USA

http://www.airkewld.com

Posted 20 days ago by Customer (01/15/2014 01:23PM)Public Note-- hide quoted text --

       Sir, I want to understand several things on your end. Why wasn't the beam powder coated, what happened to you telling me it was shipped yet you overnighted it to me, I would like to know how you kept me well informed of everything happening when I have the emails, phone records of each conversation, I wanna know where the t shirt is, I wanna know exactly what I should expect from this beam and air ride set up? I've continually been open with questions and concerns. I would appreciate a explanation in writing. Thank you 

  [redacted]

Sent from my =

Posted yesterday by [redacted] (02/03/2014 08:00AM)Public Note-- hide quoted text --

We do not have any current installation photos but we have a complete build you can take a look at here [redacted] Let me know if this helps or if you have a specific problem. 

Airkewld

###-###-####

http://www.airkewld.com

Posted 2 days ago by Customer (02/02/2014 07:17PM)Public Note-- hide quoted text --

Yes Sir, Im installing the beam and am running into some clearance issues any photos, instructions, etc, help, would be greatly appreciated. Thank you [redacted]

Please package up all the products you have from Airkewld that you are not happy with and let me know how many packages you have and I will send call tags for all of it. You have not responded to any email that I have responded too so I don't think I am able to service your needs. Let me know what you come up with. 

Airkewld

###-###-####

http://www.airkewld.com

Posted yesterday by [redacted] (02/03/2014 08:02AM)Public Note-- hide quoted text --

Good morning [redacted]. I apologize, I never stated that the beam was bolt on nor does my website state that. What issues are you having for fitment?

Airkewld

###-###-####

http://www.airkewld.com

Posted 2 days ago by Customer (02/02/2014 06:47PM)Public Note-- hide quoted text --

I was told this kit would be a direct bolt on when I ordered for my squareback. I'm running into major clearance issues. Could you send pics instructions etc. Email address is  [redacted]. Thank you Sent from my [redacted] phone

In my professional opinion, either it is a mail issue or a comprehension issue. Either way, I want him to have his money back. Please pack up the parts and figure out the best way to contact me and I will have [redacted] pick them up tomorrow morning.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[redacted] from airkewld isn't a person to be trusted if you review our statements his has very many holes. Here is a picture of the beam he sold me as bolt on no cutting, not coming close to fitting. This is what I ordered, it has been taken off the site now but if you read line four it clearly states bolt in with out any cutting. [redacted] has contacted me to send the stuff back, if agrees to buy back his product I will accept, as for returning the product and waiting for a refund at his mercy, knowing he's dishonest, I don't feel comfortable. Considering he's lied to the Revdex.com now also. Thank you [redacted]Sent from my iPad

Regards,

Have bought multiple parts through this company. They do not stand by there product, at all! Questioned them about faulty parts and they said they would fix the issue. Never did! Never again!

Airkewld needs to be transparent to succeed this day an age. Lying, being deceitful means that our company would be going down in a blaze of glory. Refunding a client who is unhappy with any product is not a problem and should not be treated as such. We are already doing above and beyond to satisfy this client by paying for the shipment back to us. If he chooses not to box it up and contact us that it is ready to be picked up, then it is his choice not to resolve this issue. 

[redacted] does not make mention that he is trying to communicate with us under threats of contacting his lawyer and leaving out information on purpose to make his story more valid. Please have your lawyer contact us so we can proceed with the return of the product and the return of your money.