Dear Ms. [redacted] Complaint # [redacted] I have investigated the Mr. & Mrs. [redacted] complaint and determined it is valid....
Our service technician pumped out the dosing tank & cleaned the filter. He did not pump out the septic tank. The customer was charged for a septic tank pump out.I sincerely regret that our customer was exposed to this. We will not charge Mr. & Mrs. [redacted] anything and I have a call into them so I can personally apologize for all of the aggravation they have had to endure regarding this whole event. This service technician will be terminated today. Sincerely Submitted[redacted]President
Dear Ms. [redacted] Complaint # [redacted] I have investigated the Mr. & Mrs. [redacted] complaint and determined it is valid....
Our service technician pumped out the dosing tank & cleaned the filter. He did not pump out the septic tank. The customer was charged for a septic tank pump out.I sincerely regret that our customer was exposed to this. We will not charge Mr. & Mrs. [redacted] anything and I have a call into them so I can personally apologize for all of the aggravation they have had to endure regarding this whole event. This service technician will be terminated today. Sincerely Submitted[redacted]President