Airlines Reporting Corporation

From: Thomasine W [redacted] < [redacted] @arccorp.com>Date: Tue, Oct 17, at 3:PMSubject: FW: CID # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>October 17, Revdex.comAttention: [redacted] KStreet, 10th FloorWashington, DC 20005-RE: Complaint Submitted on September 18, 2017ID: [redacted] Complainant: [redacted] *** Dear Ms.Tilghman,This letter is in response to the complaint (copy attached) filed on September 18, by [redacted] against Airlines Reporting Corporation (ARC) [redacted] in her complaint alleged that on February 17, she called a telephone number that was obtained from [redacted] ***’s website to make a reservation for travel, and while providing the information necessary to make the reservation she discovered that she was speaking with “ARC” [redacted] further alleged that the information provided to “ARC” was used to debit her account for $for a product she never received, and is therefore seeking restitution in that amount of $685.20.I have thoroughly reviewed this complaint and assert hereby deny all allegations set forth in [redacted] ***’ complaint ARC is not a travel agency, does not make travel reservations and does not have its phone number listed on [redacted] ***’s website ARC provides ticket transaction settlement services between airlines and travel agencies (both traditional and online), and at no time would an ARC employee represent themselves as an employee of any airlineBased on the foregoing, ARC denies the allegations outlined in the complaint.I hope that this communication is responsive to the questions raised by your officePlease contact me if you have further concerns regarding this matterI can be reached at ###-###-#### or email me @ [redacted] @arccorp.com.Sincerely,Thomasine W [redacted] Regulatory, Compliance and Arbitration Program Manager###-###-#### office###-###-#### mobileWilson Blvd., Suite ***

From: Thomasine W[redacted]<[redacted]@arccorp.com>Date: Tue, Oct 17, 2017 at 3:37 PMSubject: FW: CID # [redacted]To: [redacted] <[redacted]@myRevdex.com.org>October 17, 2017 Revdex.comAttention: [redacted]1411 K. Street, 10th FloorWashington, DC...

20005-3404 RE: Complaint Submitted on September 18, 2017ID:  [redacted]Complainant: [redacted] Dear Ms.Tilghman,This letter is in response to the complaint (copy attached) filed on September 18, 2017 by [redacted] against Airlines Reporting Corporation (ARC). [redacted] in her complaint alleged that on February 17, 2017 she called a telephone number that was obtained from [redacted]’s website to make a reservation for travel, and while providing the information necessary to make the reservation she discovered that she was speaking with “ARC”.   [redacted] further alleged that the information provided to “ARC” was used to debit her account for $685.20 for a product she never received, and is therefore seeking restitution in that amount of $685.20.I have thoroughly reviewed this complaint and assert hereby deny all allegations set forth in [redacted]’ complaint.  ARC is not a travel agency, does not make travel reservations and does not have its phone number listed on [redacted]’s website.  ARC provides ticket transaction settlement services between airlines and travel agencies (both traditional and online), and at no time would an ARC employee represent themselves as an employee of any airline. . Based on the foregoing, ARC denies the allegations outlined in the complaint.I hope that this communication is responsive to the questions raised by your office. Please contact me if you have further concerns regarding this matter. I can be reached at ###-###-#### or email me @ [redacted]@arccorp.com.Sincerely,Thomasine W[redacted]Regulatory, Compliance and Arbitration Program Manager###-###-####  office###-###-####  mobile3000 Wilson Blvd., Suite [redacted]