Airmakers Heating & Air Conditioning

We installed a new [redacted] cooling system for the customer and finished the job after multiple checks that the unit was working properlyThis is our standard procedure with both installations and servicing requests A few weeks later, the client called complaining that the system was not cooling so I scheduled a time to come back out to his home to fix any problemsHe had seen ice on the condenser and when I arrived, the system had been turned offI agreed that what he described does happen sometimes so I adjusted the levels of the coolantI checked that everything was working properly and I asked the customer to call me if there was still a problem The client called a second time and indicated that his system still wasn’t working properly so I scheduled another visit and returned to find that now the refrigerant was overcharged, which we found strangeCoolant levels on these systems do not normally change so drastically so it was indeed an odd situationAgain, I adjusted the levels and double checked that the system was working properly and asked him to call me if there were still problems I did not hear back from the customer after this point and learned of his complaint from the Revdex.comIt is important to note that I have never refused service and have always made time to address the customer’s concerns, working in good faith to solve the problems he was having with this unit Since discovering that the customer was unhappy with our service, I have made very specific attempts to reach him and have left several voice messages to resolve this issue, but he has never responded The customer has indicated in his complaint that he would like his system replaced, but the manufacturer needs to know what specifically is wrong with the system before we can return itThis requires me to return to his home and inspect the system to determine what is not working properlySince the customer has not returned my calls, I have been unable to comply with this requirement As always, I remain willing to work with the customer to resolve all issues and am eager to ensure his heating and cooling system meets his expectations

Revdex.com:
This email is to notify you that the below referenced complaint was resolved by the vendor. Airmakers reached out to me directly and
delivered and installed the missing items on Friday, October 24th
I now consider this matter closed and appreciate Revdex.com's efforts toward this outcome
Thank you
*** ***

Having remodeled our home, we were hiring a lot of contractorsAirmakers did the HVAC – all the ducts, filters, the condenserHe crawled around that hot attic for hoursWhat a studThis guy works hard and makes sure everything is rightIf he’s not satisfied, he’ll go back up there and make it rightWould hire *** for heating and air again if the need arises

I usually do a lot of research on companies before I hire them, specially contractorsyou never know if you are going to get an unlicensed HVAC contractor these days and if something ever goes bad, I want to be able to hold someone accountableNo need with Airmakers heating and airThey were on time, came in with the lowest bid, and did a great job on installationWe checked a lot of Yelp reviews and sure enogh Airmakers had some of the bestThey all seemed legitimate tooI can’t tell you a whole lot about the install because I wasn’t there when they did it, but my wife seemed to be very pleased and trust me, after years, that woman is not easy to please
For those of you on the fence, give Airmakers a call

Revdex.com:
I am at a loss as to what to do
The manufacturer *** has told me Airmakers is not on their list of recommended installers
*** ,the owner of airmakers,admits he doesnt know what is wrong
Airmakers never even bothered to register the product for warranty,they were in such a huge rush,they couldnt even fill out the paperwork
Is it reasonable to say,I dont trust them ?
*** is a great talker,but so far everything is talk
I would feel more comfortable to have a "*** RECOMMENDED INSTALLER" come out and service the unit at "***'s expense"
That would be a satisfactory way to resolve this
Regards,
*** ***

10 out of 10! I called Airmakers Heating and Air Conditioning to perform an annual tune up on the central heating and cooling system for my parents. they live in Poway and it gets hot out there so I wanted to make sure everything was working fine. The technician came up, inspected everything, including the ducts in the attic, and changed out the filters. He did a complete and thorough job and only charged my parents a minimal fee. I would recommend this company to anyone.

Revdex.com:
This email is to notify you that the below referenced complaint was resolved by the vendor.  Airmakers reached out to me directly and delivered and installed the missing items on Friday, October 24th.
 
I now consider this matter closed and appreciate Revdex.com's...

efforts toward this outcome.
 
Thank you.
 
[redacted]

[redacted], we have spoken to the RevDex.com and it is their recommendation that we try solving this dispute
with you directly and have therefore, made several attempts to contact...

you directly
rather than through the Revdex.com. You should have several voice messages from me.
Please call me at ([redacted]. We look forward to hearing from you in order to
resolve this issue.

I hired Airmakers Heating and Air because they were referred to me by my son. Van came up to service our central air conditioning, change the filters and check all the air ducts. He was very nice, professional and inexpensive. I now have him come up before each season to perform regular maintenance.
This is an excellent company. I feel very confident in recommending them to anyone needing heating and cooling installation or service.

[redacted], we have spoken to the RevDex.com and it is their recommendation that we try solving this dispute
with you directly and have therefore, made several attempts to contact you directly
rather than through the Revdex.com. You should have several voice messages from me.
Please call me at...

([redacted]. We look forward to hearing from you in order to
resolve this issue.

We installed a new [redacted] cooling system for the customer and finished the job after multiple checks that the unit was working properly. This is our standard procedure with both installations and servicing requests. 
 
A few weeks later, the client called complaining that the system was not cooling so I scheduled a time to come back out to his home to fix any problems. He had seen ice on the condenser and when I arrived, the system had been turned off. I agreed that what he described does happen sometimes so I adjusted the levels of the coolant. I checked that everything was working properly and I asked the customer to call me if there was still a problem. 
 
The client called a second time and indicated that his system still wasn’t working properly so I scheduled another visit and returned to find that now the refrigerant was overcharged, which we found strange. Coolant levels on these systems do not normally change so drastically so it was indeed an odd situation. Again, I adjusted the levels and double checked that the system was working properly and asked him to call me if there were still problems.
 
I did not hear back from the customer after this point and learned of his complaint from the Revdex.com. It is important to note that I have never refused service and have always made time to address the customer’s concerns, working in good faith to solve the problems he was having with this unit.
 
Since discovering that the customer was unhappy with our service, I have made very specific attempts to reach him and have left several voice messages to resolve this issue, but he has never responded. 
 
The customer has indicated in his complaint that he would like his system replaced, but the manufacturer needs to know what specifically is wrong with the system before we can return it. This requires me to return to his home and inspect the system to determine what is not working properly. Since the customer has not returned my calls, I have been unable to comply with this requirement.
 
As always, I remain willing to work with the customer to resolve all issues and am eager to ensure his heating and cooling system meets his expectations.

Failed to fix/ID issue, blocked filter, causing 2nd blower motor failure in 1 mo; billed for 2 service calls mos after bill paid; no itemized bill.Serv address: [redacted] Morrisville NCWork Order XXXXXX dated [redacted]A year ago Airmakers came to service address for no heat early spring. Furnace blower motor was bad. They replaced it. I asked for the old motor to be left, they did NOT comply, no old motor left. They gave me an non-itemized bill and over charged for the motor, double from what I could buy that motor for retail on line. I paid the first bill (heater recirculation motor replacement) in full, including the service call fee at one time. Done. NOTE: I do not live in this house and have renters there.Approx 0ne (1) month later, the weather had turned from cold to warm, and Airmakers was called back for lack of AC. This time they said the AC blower motor failed. They also said the filter was completely blocked, had not been changed in a very long time and reason for blower motor failure (NOTE: It was also the reason the first blower motor failed.) They said lack of airflow causes motor over speed and thus burns out. This is true. I should know, I'm a Mechanical Engineer who studied HVAC. When I pointed out AIRMAKERS was just at this service address month earlier to replace a furnace blower motor and faild to check the filter, they changed their story. Now they said filter became completely blocked in one month (obviously a false comment). They also said the motor could have failed for another reason, another false comment. Both motors failed due to lack of air flow as they said originally. Airmakers did poor inferior work a month earlier, which caused the second blower motor to fail, which cost me + $800 bill. The first time they charged a SERVICE CALL FEE which promises to do an overall health check. That work was not done, but they billed it and I paid it. They again provided me an invoice that was NOT itemized again. I paid the bill in FULL a second time. Both motors now costing me about $1,600.00.Months after paying the bill for second motor, I got another seperate bill for a service call. This would be a second service call charge. Airmakers never did the first service call they charged me for (ie system health and diagnostics, why did motor fail? Filter). AIRMAKERS promises during a SERVICE CALL they do an overall system safety check at EVERY SERVICE CALL, in addition to finding the issue for system being Inop.They clearly did not do that on the first call a month before. The charge for second service call is redundant and warranty for first call should be honored. They can NOT charge me TWICE for a service call, since it is WORK they did not do. Their failure to find the totally blocked filter the first visit, caused the SECOND motor failure, and it caused me to lose + $800. 1) 5-501 - Airmakers did improper and inferior service, failed to give the system a health check before repairs and find totally blocked filter, reason for first and second blower motor failure.2) 5-504 - Airmakers failure to do what they promised, SERVICE CHECK caused me to lose more money by replacing a second motor. They promise to check the system for safety and health as well as diagnose the problem.3) 5-505 - Airmakers billing practices are to give bills that are not itemized, then to later add fees and charges well after payment is made. TOO LATE. You charge me at one time and I pay. Also based on item 2) AIRMAKERS did not do a service check the first time. So you can not charge me for a second service check, since you never did it the first time. ISSUE: Airmakers Services keeps sending me charge for service charge, Invoice/Customer # XXXXXX. IN FACT IT NO LONGER SAYS service call, it says Work order XXXXXX Not Cooling. I do not owe Airmakers for a service charge, and I will take them to small claims for the cost of the second motor +800. I paid this bill in full. I HAVE CALLED MANY TIMES. I HAVE SENT MANY LETTERS AND EMAILS... YET AIRMAKERS KEEPS SENDING ME A BILL FOR SERVICES NOT RENDERED. THEY DO NOT RESPOND OR TALK TO ME.Desired SettlementI request my balance be ZERO not $90.34. Airmakers is billing me for 889.00 service charge plus $1.34 interest or $90.34. Airmakers takes the $90.34 off my account, and I will accept the $800 loss for the 2nd motor failure, due to Airmakers incompetence and inferior service. I have called many times, written them and sent emails. They do no respond. AIRMAKERS SERVICE was not done and therefore the charge is false. I will give Airmakers ample time to credit my account and show a zero balance. However another bill sent to my PO Box will force me to settle this in court.Business Response /[redacted]/Contact Name and Title: [redacted] Service ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@airmakers.comAs you read the response below it will become clear that most of what Mr. [redacted] wrote in his complaint is either unfactual, false, or a mix of both!On March 18th, 2014 Airmakers responded to a "No Heat" service call at [redacted] in [redacted] NC. Our technician found that the draft inducer motor had failed. The diagnostic visit was completed on March 18th, 2014. A repair quote was provided to Mr. [redacted] for replacement of the draft inducer motor. It was explained to Mr. [redacted] after he wanted to negotiate a lower price on the quote; along with receiving an itemized quote including Airmakers direct cost of materials that we are a retail business. Like the vast majority of retail businesses we charge an up front, flat rate fee for our services and do not itemize a cost breakdown. We certainly do not disclose our wholesale cost of parts. All prices are given up front before any work begins and the customer has the choice to either accept the quote or not. Mr. [redacted] finally accepted the quote, an order was placed with the manufacture, and the draft inducer motor was replaced on April 11th 2014. In order to establish a pattern of behavior I will mention that after receiving the billing statement for the draft inducer motor which had been agreed upon, Mr. [redacted] refused to pay the bill. In speaking with Mr. [redacted] I was told that after searching online he had found an "online retailer" where he could purchase the motor cheaper. It was pointed out to Mr. [redacted] that he had agreed to Airmakers initial diagnostic fee of $89.00 and the repair fee of $483.00, totaling $572.00. I then informed him that he had over 3 weeks to change his mind and cancel the repair before work commenced if he had chosen too. Still, he refused to honor his word and insisted he would only remit payment in the amount of the internet cost of the part, which according to him was on sale for $288.81. After I informed him the agreed upon quoted price would stand he contacted multiple people in our offices attempting to obtain a discount. On one occasion I spoke with Mr. [redacted] reiterating the amount owed. Shortly after our phone conversation ended he contacted our office manager, [redacted], and told Mr. [redacted] that I was not returning his phone calls. Mr. [redacted]'s office is right across the hall from mine and both our doors were open so he had just overheard me speaking with the customer I allegedly was not contacting. Mr. [redacted] also upheld the original quoted price. Shortly after their call ended Mr. [redacted] contacted [redacted] in our office, who happens to sit right down the hall from [redacted] and myself and told [redacted] that he had tried contacting both [redacted] and I, but neither one of us would speak to him. The refusal to pay went on until June 3rd 2014 at which time one of our owners finally agreed to credit $20.00 off the original bill. Mr [redacted] accepted and his payment was processed via credit card on June 3rd, 2014. On June 5th, 2014 we received another request for service, this time for no cooling. As you can imagine given the above we were rather hesitant. Mr. [redacted] assured us of prompt payment saying his tenant was suffering in the heat. In good faith we responded on June 5th, 2014. Our technician found the indoor blower motor had failed along with a clogged filter. At this point I need to point out five important things:1. 79 days had passed [redacted] Airmakers previous diagnostic visit. 2. The type of filters being used at that time were "30 day" filters.3. Airmakers does not, nor did we ever have a preventative maintenance agreement for this property. It is the sole responsibility of the tenant and / or owner to change the filter every 30 days and maintain the equipment!4. The blower motor and draft inducer motor are two completely separate motors. They do not interconnect in any way other than the main power source. 5. The draft inducer that failed in March does not intake or exhaust anything other than outside air which does not pass through the"30 day" rated air filter in any way.A quote to replace the blower motor was provided to Mr. [redacted] via e-mail on June 6th, 2014 along with an explanation that a draft inducer motor and a blower motor are two completely separate motors, a point that has been reiterated to him multiple times during the last 9 months!On June 12th, 2014 Airmakers replaced the indoor blower motor and removed the clogged filter. As a courtesy that we show to all our customers, trash was removed from the property and thrown away at our shop. Mr. [redacted] called shortly thereafter stating that if we did not immediately return the dirty filter that he would have our technician arrested and press criminal charges for theft of property. We removed the dirty filter from our dumpster and returned it to the property. This is not the only threat ever received by Mr. [redacted]. As regards to Airmakers "changing our story" about the motor I can prove that this statement is completely false. On the morning of June 6th, 2014 while out of the office I received a message that Mr. [redacted] called Airmakers demanding to speak to me. I called Mr. [redacted] from a job site and told him I was out of the office and had to rely on my memory of what happened almost 3 months prior. That same day at 4:14 PM I e-mailed Mr. [redacted] informing him that upon my return to the office I confirmed both by the work order and vendor purchase receipt that the motor replaced in March was the draft inducer motor and not the blower motor. The allegation that Airmakers billed for "2 service calls months after bill paid" is also completely false and can be proven false. A billing statement for the diagnostic visit performed on 6/5/2014 was invoiced and mailed to the billing address Airmakers then had on file on 7/8/2014. In Mr. McQueens signed letter dated 9/15/2014 he stated, and I quote: "The homeowner has been out of the country for two months and received several bills in an unattended PO Box". Airmakers cannot be held at fault for the customer being out of the country, leaving a PO Box unattended, and not receiving billing statements for months. It has been explained multiple times that a filter rated for "30 day usage" can easily become "clogged" over 79 plus days. This website page from Flaunders, one of the largest filter manufactures in the country, clearly states 1" standard filters "lasts up to 30 days" and this is printed on each filter. http://flandersfilters.com/products/e-z-flow/. We have never denied that a clogged air filter can contribute towards a blower motor failure. It would however have no effect of the draft inducer which failed in March. Another contributing factor towards the failure is lack of annual maintenance which is recommended by the manufacture. According to our records the unit received only 1 maintenance visit between the years of 2000 and 2014. What we do deny, and always have denied, is contributing towards the blower motor failure in any way. It is not possible to predict during diagnostic visit that a filter will be left unchanged for months by the owner or tenant. Airmakers field invoices also clearly state in all capital letters that any "DAMAGE OR DEFECT CAUSED BY" "IMPROPER OR INSUFFICIENT MAINTAINENCE" is excluded from all warranties. The facts above prove that Airmakers has committed no wrong in this matter. In a good faith effort to close this issue in it's entirety I will offer reduce the outstanding balance of $90.34 by 50%, and remove the finance charges, bringing the total balance due to $43.83. This offer is contingent upon complete closure of this matter. The facts in this response can be proven beyond a preponderance of evidence in a court of competent jurisdiction. Should the above offer not be accepted, any dissemination of events other than those that are factual, truthful, and can be proven as such, would provide Airmakers legal grounds under libel and/or libel per se laws to seek injunctive relief against the responsible party, as well as pursuit of punitive and/or nominal damages. Consumer Response /[redacted]/Again Airmaker is changing their story, not addressing facts and clouding the issue with irrelevant information. Airmakers comments illustrates my problem. When they make a mistake, they resort to personal attacks, irrelevant info, change their story and just make untrue comments, to obfuscate and cloud the issue, verses solve the problem and provide customer with good service and satisfaction. 1) I never threatened to have anyone arrested or curse them. I did get angry because Airmaker changes their story, does not take responsibility for mistakes; 2) Me asking for a lower price on the first motor is irrelevant. I am not complaining about total price. Their practice of billing is poor, not showing parts, labor and service charge itemized is their business, but is a poor practice. Look at reviews of Airmakers, other people complain. My complaint is they DID NOT PROVIDE THE SERVICE and CHARGED NOT ON ONE BILL BUT TWICE, THE SECOND OF WHICH AT A MUCH LATER DATE, PLUS THEY DID NOT DO THE SERVICE THE FIRST TIME (see next Par.); 3) Airmakers is now saying the blocked filter did not cause second motor failure, which is not what they said before. They also say it is a 30 day filter? That is irrelevant, since it was installed 6-9 months before Airmaker replaced the first motor. I am lucky the first replaced circulation motor was not damaged in that 45 days. It may still have cut some life off it. Not changing the filter is my fault, but Airmakers not checking is their fault. They should HAVE looked at filter and determined the cause of the first motor failure. I just had another AC/Heat service by another company. Indeed a blocked filter can cause extra strain on both circulation and furnace draft motor.The filter was 100% blocked when Airmaker came out the first time. The "30 Day filter was in there for 180 to 240 days. This is my fault for not checking with tenant that she changed it. This is NOT Airmakers fault. However they are supposed to do a basic check of the system and determine why the motor failed. I have been present in the past when Airmaker came out to replace a capacitor. The Technician checked the drip pan, Freon pressures, filter and other items. This technician did not check the filter which lead to the second motor failure. As far as billing I was charged and paid in full. They came back later with a separate charge for service fee for second visit. Airmakers HAS to admit they never checked the filter the first time... it was BLACK at that point, already in service for 6-9 months; another 45 days did not make it go from clean to dirty. This was the LIKELY reason FIRST and SECOND motor failed. First one on me, second one on Airmaker. Also because Airmakers does not itemize, when I paid the second bill I was lead to believe this was the TOTAL charge. They FORGOT to charge me for their service charge, and came at me much later. Regardless they did such a POOR job the first service 45 days earlier, which I paid, Airmakers needs to accept the fact they screwed up on the filter check, and their billing is not FAIR, HONEST, TIMELY billing. You can not charge and recharge, especially when you do poor work. I reject Airmakers offer and request the service charege and 1.34 interest be waived, in their best interest. Again no hard feelings but airmaker needs to accept they misssed the filter and missed billing me in a timely manner. Final Business Response /[redacted]/Airmakers and [redacted] have reach an amicable resolution in this matter. My response is simply that the matter has been closed.

For twenty-three (23) years AIRMAKERS has provided myself and my family with nothing but completely outstanding service. I have two (2) (gas packs and A/C) units. I recommend AIRMAKERS to everyone that I come in contact with that has an HVAC issue. I greatly enjoy dealing with AIRMAKERS. I know I can trust them. And, to me trust is what it's about. And with trust comes great service-from my experience. This is my experience with AIRMAKERS from every service call I've received.
(PART OF MY RECOMMENDATION I HAVE LIFTED FROM MY REPORT ON 'YELP' DATED 08/18/2015)