Airmaster, Inc.

Trucks were delivered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

DEAR Revdex.com COMPLAINT ID *** 02-10-AFTER TALKING TO SCOTT B*** FROM CORPORATE TATE BRANCH FROM AUSTIN, TXI AGREED TO NEGOTIATE A SETTLEMENT WHEREBY I WILL ONLY BE CHARGED THE PARTS PRICE AND TATE BRANCH WILL PAY THE RESTI AM STILL UNHAPPY WITH THE TOTAL SITUATION BUT I WILL SETTLE SO THIS IS NOT A DISTRACTION TO MY BUSINESSI HAVE INFORMED SCOTT THAT I STILL WILL NOT DO BUSINESS WITH TATE BRANCH OF EDDY COUNTY NOR WILL I REFER BUSINESS TO TATE BRANCH OF EDDY COUNTY IN THE FUTUREFLUID CHANGES SHOULD NOT COST PEOPLE AS MUCH MONEY AND TIME AS IT COSTED MEONCE THE AMOUNT OF REFUND IS RETURNED TO ME, I WILL CONSIDER THIS MATTER CLOSEDP.S I HOPE THE MISSPELLING OF MY NAME ON YOUR LAST LETTER WAS A CLERICAL ERROR AT Revdex.com NOT TATE BRANCH*** ***

A mutual agreement has been reached with Mr*** He has agreed to withdraw this complaint

Complaint: ***
I am rejecting this response because: It is Monday 11/23/ I was told Friday I would have my trucks (no trucks showed up) I was told Saturday I would have my trucks ( no trucks showed up)...It is Monday 11/23/at 11:am Guess what???? I still do not have my trucks
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]This is in response to MrM***’s letter, I’d like to start out by saying that I did agree and accept MrM***’s settlement on March 24, with two exceptions: (1) was an email from him stating that my month, 12,mile warranty was going to be in good standing with any dealership I see necessary(2) In the same email that all money due was satisfied and I owed Tate Branch no money, along with a phone call the next day But he never followed through with the phone call he promised me nor the email we agreed on The only response I received was on March 30, from the B.B.B stating that a mutual agreement has been reached with Mr*** and that I will withdraw this complaint That is the reason I rejected the initial agreement because MrJose M*** did not follow through. With that being said, I’d like to point out a few discrepancies and accusations that were stated against me and this case, I will prove why MrM*** (CEO) claims that when I brought my truck into Tate Branch that I had 134,miles when in fact your first Invoice shows I had 132,at the time of check in with your service department on December 2, As of April 7, I had 134,miles.MrM*** (CEO) also states that “in my words” the problems I had with the truck were a result of work done by the Dodge dealership in Colorado, when in fact I stated the last work was done in West Virginia on 02/12/I originally took my truck in to Tate Branch Dodge for them to fix the flywheel and torque converter that was fixed and that I did pay for This had absolutely nothing to do with the Colorado Dodge dealership, and has nothing to do with the work done by the West Virginia dealer The truck had no oil or transmission leaks when I brought the truck to your branch MrM***As you can see on your technicians initial diagnostic, if there had been any oil leaks he would have stated this at that time, in the diagnostic The rear main seal was not leaking, my request to replace it was simply for preventive maintenanceThe reason I ORIGINALLY took my truck in was for a broken flywheel and torque convertor per Tate Branches diagnostic, and that is when I asked them to replace the rear main seal since they had the truck in the shop anyway, so that statement is and inaccurateI say again, the truck did not have any oil or transmission problems and or leaking issues prior to bringing it into Tate Branch DodgeThese issues began only after they tried to replace the rear main seal.MrM*** (CEO) also claims that it was due to the RVT that broke loose that the so claimed “other dealer used” was the cause of the oil leakNow explain to me how (1) TRUCK DID NOT LEAK ANY FLUIDS, prior to taking it to your service department at Tate Branch in Carlsbad (2) from the last time repaired with 109,miles and the corrected (132,on your service ticket) when your service department received my truck I had put 22,miles on the truck and with no signs of oil and or transmission leaks what so ever, MrM*** So this accusation and fact is and not correct As you will see from the first work order that the Tate Branch Dodge technician submitted, HE had used the RVT Sealing Compound on the truck at the first repair, when trying to get the rear main seal and oil pan gasket to set in place while reinstalling the adapter plate and transmission and transfer case back in to place These are the steps required for this repair to happen with this year make and model So with the data I have collected from other service departments that have done these same repairs I am to assume your technician did not get the rear main seal or the oil pan gasket set right, or allow enough time to let the RVT to set before installing the rest of the components on the truckI have spoken with several Dodge dealer service departments and they all have told me that this part needs to go in just right and use the right tools to set and install properly If not, this part will continue to leak and will need to be disassembled and you will need to install a new rear main seal in order for there to be no leaksSo I have no other choice but to believe the technician had to remove the transmission and transfer case along with the transmission lines and other connections so many times (3) that this has been the leading cause of catastrophic failure in other areas besides the work that was initially authorized by me to replace and fix. Thirdly MrM*** (CEO) states that I had taken the truck off road to test drive, I feel this is digging for an excuse, my truck stopped moving at the intersection of & across from Brantley State Park entrance about miles west on the shoulder of Hwy facing east towards With all the continued problems I have had with your service department do you really believe I would leave the paved roadI did not trust the work done by this dealership at all, so why would I leave the paved road MrM***.In dealing with Tate Branch Dodge please explain if there was no fault on Tate Branch’s part then why would your service managers negotiate pricing from $to then $and then renegotiate after I had taken the truck to a local dealer for correction to repairs done by your dealer to $and then speaking with Jose M*** to calling it even and no money owed by either party if they didn’t feel there was negligence on Tate Branch’s part.Before reading my closing statement, MrM*** I would like you to take a few minutes and explain to me how a repair of a flywheel and torque convertor and a replacement of a rear main seal that I did pay for, totaling $turn in to Tate Branch Dodge having my truck for weeks and me supposedly owing you an additional amount of $Especially when leaving the dealership my truck now has an oil leakThat was not there prior to taking it to Tate Branch Dodge and me having to take my truck to a local Dodge dealer to fix a repair that Tate Branch Dodge had done that cost me an additional $bringing the grand total of this repair to $9276.58, how would you or anyone accept this type of service and not be an upset customer/consumer. In closing if you had accepted my settlement and MrJose M*** would have followed through with what he had promised to me personally, meaning an email with confirmation of warranty of month, 12,miles and no money due, this would have been resolved But you and your organization have left me with no choice but to seek legal counselI will be taking their advice for the most amount of reimbursement that is allowed by law meaning: lost wages, repairs by other dealerships due to your negligence, diagnostic on the transmission due to technician’s inexperience and training and preparation of this claim and along with legal fees. Sincerely *** ***

The truck was brought in on 06/28/17 with a broken drive shaft and transfer case. Their was no damage to Transmission. mileage was 25001. All repairs were covered by Warranty with no expense to customer, Also loaner car was provided to customer at no expense.. Truck was brought back in with Trans....

issues on 12/27/2017 mileage 36390, We are replacing trans at no cost to customer. we also provided a loaner vehicle at no cost.. We have gone to every extent to provide superior service and not inconviece customer.  Thank You    Jason E[redacted]

My general manager of  Tate Branch Autoplex Scott B[redacted] contacted Mr. [redacted] yesterday  and they both agreed  on a resolution  that we would refund Mr [redacted]  our labor and tax portion of the bill which roughly comes out to 505 dollars... I am being told all parties were in...

agreement  and satisfied with the outcome..thank you Tate Branch

Attached is our response to Mr. [redacted]'s complaint.  Respectfully submitted from Bear M[redacted], CEO. Since Mr. [redacted] and our GM Jose M[redacted] spoke on March 24, 2016, we have interviewed every
employee that came into contact with Mr. [redacted] and have learned that the story he is depicting
is not accurate. Had Mr. [redacted] accepted the settlement offered by Mr. M[redacted], we would have
moved past this issue, however due to his rejection of the settlement we will proceed forward
towards collection of the debt that he owes us, using all legal means.
Here is a brief summary:
Mr. [redacted] first brought his vehicle, a 2004 Dodge Ram with 134,260 miles on it into our Carlsbad
dealership in December 2015. He reported having problems that in his words, were the result
of work done by a dealership in Colorado. There were several issues with the vehicle when it
came to us. We inspected the vehicle, gave Mr. [redacted] an estimate for the parts and labor for
the repairs we proposed to make and he authorized us to proceed. We made the repairs as
approved, were paid for those repairs and Mr. [redacted] took his vehicle.
Shortly he returned complaining of a leak. Upon further investigation, that went beyond the
scope of the issues he first brought to our attention, we found that (i) the Colorado dealership
used RTV in areas that would not take RTV, (ii) the camshaft seal was worn out and the
Colorado dealership siliconed it back in and then (iii) improperly siliconed the oil pan gasket,
which caused the oil pan to leak. We performed the necessary repairs and Mr. [redacted] took the
vehicle for a test drive. Again he called back complaining of a leak and stating that the truck
would not move. We sent a tow truck to his location, which was off road. The tow truck picked
up his vehicle, returned it to our shop and we put it on a lift to inspect it. When we looked
under the vehicle, we found that the transmission line was now physically damaged and
showed signs of impact. Since the vehicle had to be retrieved from the side of a dirt road, we
asked Mr. [redacted] if he had been ‘off road’ in the vehicle. He stated that he had been ‘test driving
it like he uses it.’ We told Mr. [redacted] that he would need to pay for the repairs because they
were caused by impact damage. At that point he became verbally abusive to our service advisor
and a manager had to step in. We replaced the transmission line, tightened the oil pan bolt and
called Mr. [redacted] to come a pick up his vehicle. At this point Mr. [redacted] owed us for the repairs
resulting from the RTV, camshaft seal and improper use of silicone, all done by the Colorado
dealer, plus the transmission line that he damaged while off road. Mr. [redacted] came in and asked
a different service advisor for his keys so he could inspect his truck before he paid us. The
advisor complied. Mr. [redacted] went out to his truck and left without coming back in to pay his bill.
At this point Mr. [redacted] owes us in excess of $4,500.00, which we plan to recover using all legal
remedies

We have resolved all the issues on the original complaint.  The Jeep is currently in our shop assisting with additional items Mr. [redacted] asked our help with.  The repairs will be completed this week.  We have reached an amicable solution to all issues.

Since Mr. [redacted] states that he has contacted his attorney, on advise of our counsel, we have no further comment other than; if Mr. [redacted] would like to revisit a bilaterally agreeable settlement, we would work on such a settlement with him.

Complaint: [redacted]
I am rejecting this response because:  I spoke with the new general manager (Jose) about this issue on March 24,2016 at 7:00 pm, and after explaining my continued problems I...

had with this dealer, Jose had agreed to settle this.  Dealers amount of $ 5,007.82 showing due (Because Tech. had to fix the same problem over and over causing additional repairs) and the amount I was requesting $1,124.84 (Having a different dealer fix it right after they had there hands on it). That both parties was going to call it EVEN. Meaning no money due for either party.  I had agreed to these terms with the exception that my warranty was going to be in good standing with any dealer I choose for all the work that they had done, that warranty should be standard 12 months or 12,000 miles.  Jose had replied that he would call Chrysler Dodge corporate office the following day and confirm this. (Due to the fact that I am never bringing my vehicle to this dealer ever again) and Jose would give me a call the next day March 25,2016 along with a E-mail confirming of this for my records.  Jose had mentioned that he had meeting most of the day, And it would be late afternoon before he could get back with me.  I had replied that this would be fine.  I have not heard from Jose or any other representative of this dealer or seen any E-mails regarding this issue at all.  That is why I have not dissolved this complaint.  This is after Jose had promised to me that he was going to take this serious and wanting to resolve this "man to man" as he stated.  That being said, it supports my complaint with this dealer that they do not have the right management nor the right techs. working in this dealership.  There has been consistent unorganized management and customer service with this company.  I am not agreeing to a resolution without a e-mail conformation about my warranty of 12,000 miles or 12 months from any dealer I so choose, that the bill of $5,007.82 has been satisfied and no money due, that loaner truck was returned in clean and working order and meets there satisfaction.  I will continue to pursue this complaint against Tate Branch Dodge in Carlsbad New Mexico unless this issue has been resolved.             
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Mr. [redacted]s' vehicles were both delivered to him at 1:00 p.m. 11/23/15.  Again, we apologize for the lack of communication between ourselves and Mr. [redacted].

It is my understanding that the complaints Mr. [redacted] made have all all been resolved.  Please advise if this is not the case.  Both the vehicles he left in our Carlsbad shop have been repaired and delivered.

As of this time, we have resolved Mr. [redacted] concerns with his vehicle.  We have reached a bilateral remedy to his issues.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The Carlsbad Service Manager, Jonathan P[redacted] met with General Manager, Matt P[redacted] and Scott B[redacted] and they talked with [redacted] [redacted] about his issues.  Jonathan explained after completing the repairs to the one ton on 11/13/15, pm the test drive it was discovered the def pump...

was leaking.  He, at that time, ordered the part and the pickup is currently in the technicians stall in the shop being repaired.  We expected it to be completed yesterday; but, it is currently still in the shop.  [redacted] explained that his biggest concern was the lack of communication from our shop keeping him informed of what was happening and why.  At this time, Jonathan has been in contact with [redacted] every hour or so.  When Jonathan told [redacted] about "everything going right" he should have gone on and explained that he had discovered last week that the housing for the def pumps on diesel trucks were coming with the motors soldered to the housing and is actually melting the plastic causing the leaks.  His statement was a reflection of his concern this might be happening on this unit.  He inspected [redacted]'s pickup as best as possible and it shows no signs of warped plastic.  Again, a lack of communication on our part.We expect to have the pickup repairs completed today.