The truck was brought in on 06/28/with a broken drive shaft and transfer caseTheir was no damage to Transmissionmileage was All repairs were covered by Warranty with no expense to customer, Also loaner car was provided to customer at no expenseTruck was brought back in with Trans issues on 12/27/mileage 36390, We are replacing trans at no cost to customerwe also provided a loaner vehicle at no costWe have gone to every extent to provide superior service and not inconviece customer Thank You Jason E***
Attached is our response to Mr***'s complaint Respectfully submitted from Bear M [redacted] , CEOSince Mr [redacted] and our GM Jose M [redacted] spoke on March 24, 2016, we have interviewed every employee that came into contact with Mr [redacted] and have learned that the story he is depicting is not accurateHad Mr [redacted] accepted the settlement offered by MrM***, we would have moved past this issue, however due to his rejection of the settlement we will proceed forward towards collection of the debt that he owes us, using all legal means Here is a brief summary: Mr [redacted] first brought his vehicle, a Dodge Ram with 134,miles on it into our Carlsbad dealership in December He reported having problems that in his words, were the result of work done by a dealership in ColoradoThere were several issues with the vehicle when it came to usWe inspected the vehicle, gave Mr [redacted] an estimate for the parts and labor for the repairs we proposed to make and he authorized us to proceedWe made the repairs as approved, were paid for those repairs and Mr [redacted] took his vehicle Shortly he returned complaining of a leakUpon further investigation, that went beyond the scope of the issues he first brought to our attention, we found that (i) the Colorado dealership used RTV in areas that would not take RTV, (ii) the camshaft seal was worn out and the Colorado dealership siliconed it back in and then (iii) improperly siliconed the oil pan gasket, which caused the oil pan to leakWe performed the necessary repairs and Mr [redacted] took the vehicle for a test driveAgain he called back complaining of a leak and stating that the truck would not moveWe sent a tow truck to his location, which was off roadThe tow truck picked up his vehicle, returned it to our shop and we put it on a lift to inspect itWhen we looked under the vehicle, we found that the transmission line was now physically damaged and showed signs of impactSince the vehicle had to be retrieved from the side of a dirt road, we asked Mr [redacted] if he had been ‘off road’ in the vehicleHe stated that he had been ‘test driving it like he uses it.’ We told Mr [redacted] that he would need to pay for the repairs because they were caused by impact damageAt that point he became verbally abusive to our service advisor and a manager had to step inWe replaced the transmission line, tightened the oil pan bolt and called Mr [redacted] to come a pick up his vehicleAt this point Mr [redacted] owed us for the repairs resulting from the RTV, camshaft seal and improper use of silicone, all done by the Colorado dealer, plus the transmission line that he damaged while off roadMr [redacted] came in and asked a different service advisor for his keys so he could inspect his truck before he paid usThe advisor compliedMr [redacted] went out to his truck and left without coming back in to pay his bill At this point Mr [redacted] owes us in excess of $4,500.00, which we plan to recover using all legal remedies
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
It is my understanding that the complaints Mr [redacted] made have all all been resolved Please advise if this is not the case Both the vehicles he left in our Carlsbad shop have been repaired and delivered
Since Mr [redacted] states that he has contacted his attorney, on advise of our counsel, we have no further comment other than; if Mr [redacted] would like to revisit a bilaterally agreeable settlement, we would work on such a settlement with him
Mr [redacted] s' vehicles were both delivered to him at 1:p.m11/23/ Again, we apologize for the lack of communication between ourselves and Mr [redacted]
The Carlsbad Service Manager, Jonathan P [redacted] met with General Manager, Matt P [redacted] and Scott B [redacted] and they talked with [redacted] about his issues Jonathan explained after completing the repairs to the one ton on 11/13/15, pm the test drive it was discovered the def pump was leaking He, at that time, ordered the part and the pickup is currently in the technicians stall in the shop being repaired We expected it to be completed yesterday; but, it is currently still in the shop [redacted] explained that his biggest concern was the lack of communication from our shop keeping him informed of what was happening and why At this time, Jonathan has been in contact with [redacted] every hour or so When Jonathan told [redacted] about "everything going right" he should have gone on and explained that he had discovered last week that the housing for the def pumps on diesel trucks were coming with the motors soldered to the housing and is actually melting the plastic causing the leaks His statement was a reflection of his concern this might be happening on this unit He inspected ***'s pickup as best as possible and it shows no signs of warped plastic Again, a lack of communication on our part.We expect to have the pickup repairs completed today
Complaint: [redacted] I am rejecting this response because: I spoke with the new general manager (Jose) about this issue on March 24,at 7:pm, and after explaining my continued problems I had with this dealer, Jose had agreed to settle this Dealers amount of $ 5,showing due (Because Techhad to fix the same problem over and over causing additional repairs) and the amount I was requesting $1,(Having a different dealer fix it right after they had there hands on it)That both parties was going to call it EVENMeaning no money due for either party I had agreed to these terms with the exception that my warranty was going to be in good standing with any dealer I choose for all the work that they had done, that warranty should be standard months or 12,miles Jose had replied that he would call Chrysler Dodge corporate office the following day and confirm this(Due to the fact that I am never bringing my vehicle to this dealer ever again) and Jose would give me a call the next day March 25,along with a E-mail confirming of this for my records Jose had mentioned that he had meeting most of the day, And it would be late afternoon before he could get back with me I had replied that this would be fine I have not heard from Jose or any other representative of this dealer or seen any E-mails regarding this issue at all That is why I have not dissolved this complaint This is after Jose had promised to me that he was going to take this serious and wanting to resolve this "man to man" as he stated That being said, it supports my complaint with this dealer that they do not have the right management nor the right techsworking in this dealership There has been consistent unorganized management and customer service with this company I am not agreeing to a resolution without a e-mail conformation about my warranty of 12,miles or months from any dealer I so choose, that the bill of $5,has been satisfied and no money due, that loaner truck was returned in clean and working order and meets there satisfaction I will continue to pursue this complaint against Tate Branch Dodge in Carlsbad New Mexico unless this issue has been resolved Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
The truck was brought in on 06/28/with a broken drive shaft and transfer caseTheir was no damage to Transmissionmileage was All repairs were covered by Warranty with no expense to customer, Also loaner car was provided to customer at no expenseTruck was brought back in with Trans issues on 12/27/mileage 36390, We are replacing trans at no cost to customerwe also provided a loaner vehicle at no costWe have gone to every extent to provide superior service and not inconviece customer Thank You Jason E***
Attached is our response to Mr***'s complaint Respectfully submitted from Bear M [redacted] , CEOSince Mr [redacted] and our GM Jose M [redacted] spoke on March 24, 2016, we have interviewed every employee that came into contact with Mr [redacted] and have learned that the story he is depicting is not accurateHad Mr [redacted] accepted the settlement offered by MrM***, we would have moved past this issue, however due to his rejection of the settlement we will proceed forward towards collection of the debt that he owes us, using all legal means Here is a brief summary: Mr [redacted] first brought his vehicle, a Dodge Ram with 134,miles on it into our Carlsbad dealership in December He reported having problems that in his words, were the result of work done by a dealership in ColoradoThere were several issues with the vehicle when it came to usWe inspected the vehicle, gave Mr [redacted] an estimate for the parts and labor for the repairs we proposed to make and he authorized us to proceedWe made the repairs as approved, were paid for those repairs and Mr [redacted] took his vehicle Shortly he returned complaining of a leakUpon further investigation, that went beyond the scope of the issues he first brought to our attention, we found that (i) the Colorado dealership used RTV in areas that would not take RTV, (ii) the camshaft seal was worn out and the Colorado dealership siliconed it back in and then (iii) improperly siliconed the oil pan gasket, which caused the oil pan to leakWe performed the necessary repairs and Mr [redacted] took the vehicle for a test driveAgain he called back complaining of a leak and stating that the truck would not moveWe sent a tow truck to his location, which was off roadThe tow truck picked up his vehicle, returned it to our shop and we put it on a lift to inspect itWhen we looked under the vehicle, we found that the transmission line was now physically damaged and showed signs of impactSince the vehicle had to be retrieved from the side of a dirt road, we asked Mr [redacted] if he had been ‘off road’ in the vehicleHe stated that he had been ‘test driving it like he uses it.’ We told Mr [redacted] that he would need to pay for the repairs because they were caused by impact damageAt that point he became verbally abusive to our service advisor and a manager had to step inWe replaced the transmission line, tightened the oil pan bolt and called Mr [redacted] to come a pick up his vehicleAt this point Mr [redacted] owed us for the repairs resulting from the RTV, camshaft seal and improper use of silicone, all done by the Colorado dealer, plus the transmission line that he damaged while off roadMr [redacted] came in and asked a different service advisor for his keys so he could inspect his truck before he paid usThe advisor compliedMr [redacted] went out to his truck and left without coming back in to pay his bill At this point Mr [redacted] owes us in excess of $4,500.00, which we plan to recover using all legal remedies
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
It is my understanding that the complaints Mr [redacted] made have all all been resolved Please advise if this is not the case Both the vehicles he left in our Carlsbad shop have been repaired and delivered
Since Mr [redacted] states that he has contacted his attorney, on advise of our counsel, we have no further comment other than; if Mr [redacted] would like to revisit a bilaterally agreeable settlement, we would work on such a settlement with him
As of this time, we have resolved Mr [redacted] concerns with his vehicle We have reached a bilateral remedy to his issues
Mr [redacted] s' vehicles were both delivered to him at 1:p.m11/23/ Again, we apologize for the lack of communication between ourselves and Mr [redacted]
The Carlsbad Service Manager, Jonathan P [redacted] met with General Manager, Matt P [redacted] and Scott B [redacted] and they talked with [redacted] about his issues Jonathan explained after completing the repairs to the one ton on 11/13/15, pm the test drive it was discovered the def pump was leaking He, at that time, ordered the part and the pickup is currently in the technicians stall in the shop being repaired We expected it to be completed yesterday; but, it is currently still in the shop [redacted] explained that his biggest concern was the lack of communication from our shop keeping him informed of what was happening and why At this time, Jonathan has been in contact with [redacted] every hour or so When Jonathan told [redacted] about "everything going right" he should have gone on and explained that he had discovered last week that the housing for the def pumps on diesel trucks were coming with the motors soldered to the housing and is actually melting the plastic causing the leaks His statement was a reflection of his concern this might be happening on this unit He inspected ***'s pickup as best as possible and it shows no signs of warped plastic Again, a lack of communication on our part.We expect to have the pickup repairs completed today
Complaint: [redacted] I am rejecting this response because: I spoke with the new general manager (Jose) about this issue on March 24,at 7:pm, and after explaining my continued problems I had with this dealer, Jose had agreed to settle this Dealers amount of $ 5,showing due (Because Techhad to fix the same problem over and over causing additional repairs) and the amount I was requesting $1,(Having a different dealer fix it right after they had there hands on it)That both parties was going to call it EVENMeaning no money due for either party I had agreed to these terms with the exception that my warranty was going to be in good standing with any dealer I choose for all the work that they had done, that warranty should be standard months or 12,miles Jose had replied that he would call Chrysler Dodge corporate office the following day and confirm this(Due to the fact that I am never bringing my vehicle to this dealer ever again) and Jose would give me a call the next day March 25,along with a E-mail confirming of this for my records Jose had mentioned that he had meeting most of the day, And it would be late afternoon before he could get back with me I had replied that this would be fine I have not heard from Jose or any other representative of this dealer or seen any E-mails regarding this issue at all That is why I have not dissolved this complaint This is after Jose had promised to me that he was going to take this serious and wanting to resolve this "man to man" as he stated That being said, it supports my complaint with this dealer that they do not have the right management nor the right techsworking in this dealership There has been consistent unorganized management and customer service with this company I am not agreeing to a resolution without a e-mail conformation about my warranty of 12,miles or months from any dealer I so choose, that the bill of $5,has been satisfied and no money due, that loaner truck was returned in clean and working order and meets there satisfaction I will continue to pursue this complaint against Tate Branch Dodge in Carlsbad New Mexico unless this issue has been resolved Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]