Everyone was extremely professional from start to finishThe receptionist who took my request was courteous and friendly The technician who came to the house, Yuri, was professional, courteous and knowledgeable He reviewed with me any changes to the system and costs involved Thank you Airmaxx! I will definitely use you again
Horrible customer service, June 7th, the Technician, Yuri, came and presented an estimate, we said we wanted the repairThe tech said he would contact us with repair dateA week went by, we called the office and the order was never placed so they scheduled for 6/to repairSame tech came and wanted over double the quoted amount...After multiple excuses, finally agreed to fix,for their quoted price but did not repair and rescheduled to 6/After waiting all day and no contact except when we called the office and told another tech would come, hours lattechYuri then called and said he will come on 6/At this point we have wasted days, we had a family bday scheduled for our son tomorrow that will now have to be rescheduledWorst business practice I have ever encountered, missed work hours, more hours will be missed Monday, didn't call when late, didnt keep appointments, my suggestion, avoid this company! Extremely dis-satisfied and almost a month without our A/C and still counting
Airmaxx respectfully disagrees with the owner’s complaint Airmaxx attempted to resolve this matter with the owner on several occasions but she was unreasonable and from Airmaxx’ perspective was looking for free work When Airmaxx’ owner contacted the owner to resolve this matter he was told “Do you know who I am” implying that because she is wealthy and influential she should be given special treatment Airmaxx’ owner explained that she was one of Airmaxx’ customers and all customers are provided the same high level of customer service Airmaxx understands that the owner is entirely rebuilding her large house without the assistance of either a licensed general contractor or an architect and Airmaxx believes this caused the problems experienced on the project On October 10, Airmaxx and the owner entered into a contract which set forth the scope of work that Airmaxx would be required to perform and the amount of money the owner would pay Airmaxx for the work From the onset of this project, the owner refused to follow the Contract and instead believed that she could direct Airmaxx to perform work outside the scope of the Contract Further, the owner entirely changed the Contract work many times resulting in change orders to the Contract and causing many problems on site Once the initial A/C install was complete the owner insisted that Airmaxx change the location of the A/C units Airmaxx, for customer service reasons, complied with this request and made changes without charging the owner After this, the owner demanded that Airmaxx change the entire configuration of the system Airmaxx, for customer service reasons, complied with this request and made changes without charging the owner After the above changes were made the owner continued to request changes to her A/C system outside the scope of the Contract Airmaxx informed the owner that Airmaxx would perform additional work but is now going to expect payment for work performed outside the scope of the Contract This upset the owner because she wanted to continue to direct Airmaxx to perform additional work without having to pay for the additional work The owner caused delays on the project by improperly coordinating Airmaxx’ work with other trades The owner failed to properly sequence the construction work which caused A/C units to be installed prior to construction work being entirely complete The owner wanted to install temporary thermostats to run the A/C units during construction Airmaxx advised against the installation of temporary thermostats because it can cause damage to the system and to propertyDespite Airmaxx’ advice the owner had temporary thermostats installed and ran the system prior to construction being completed Airmaxx has reviewed the damages allegedly caused by its work and disagrees with each assertion The alleged workmanship complaints were put together by a longtime competitor of Airmaxx in a very competitive San Diego HVAC market Airmaxx carefully reviewed the alleged workmanship issues because if Airmaxx believed it performed any work below industry standard or caused any damages Airmaxx would promptly without question compensate the owner All work Airmaxx performed on the project was to industry standard and passed all required inspections Airmaxx was not paid in full for the work it performed on the project / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Much of the statements made by AirMaxx are fabricated and not true to my knowledgeThe facts are the following: AirMaxx's proposed us to use a/c units (small and big with multiple combination of a/c units) It was not acceptable from aesthetic point of view and also their idea was to sell more units than needed so that they can collect more moneyThat proposal was never acceptedAirMaxx continued to demand larger and larger attic space for their multiple units Again we felt their proposed deign is not acceptable from the aesthetic point of viewThey finally sold the idea of zoning system and that was the proposal finally accepted by the owner not knowing that AirMaxx is either very inexperienced with zoning technology or, just simply ignorantAirMaxx collected money upfront instantly on the same day as they brought their product or, rendering their services keeping owner totally blindfolded as owner never got a chance to verify or, test to check what have been delivered or, how they workEach time owner called AirMaxx rep to come out and show the owner how their system works, AirMaxx rep refused to come out to give an orientation of their system At one point when owner insisted that their system does not work and he has to come out physically and show the owner how the system works Not only he refused to come out , he started yelling over phone using "*" wordsOwner said that he needs to know who he is talking to and advised him to be mutually respectful when we are talking business onlyOwner suggested him to find an attorney to contact the owner for any future communication as the owner refused to be harrassed and foul-mouthed repeatedly by AirMaxx repOur house is designed and supervised by a prominent local architect and a very well known structural engineer of San DiegoThe construction was under the supervision of a State of California licensed general contractor ( names can be verified from the City of San Diego permit department )AirMaxx's statement in paragraph two only exposes the height of ignorance of AirMaxx and its staffSuch statement makes us convinced that AirMaxx felt all along that they could get by with a very poor workmanship and extremely poor knowledge of A/C zoning technology as they felt that the house is being built without a registered architect/engineer and licensed general contractor and their work will never be properly checked out AirMaxx's proposal and its price included the installation of thermostats to complete their service independent of owner's decision of implementing Home Automation at a later stage of the construction They refused to provide those thermostats even they collected the money for those thermostats upfront Our construction work sequence was managed and dictated by a highly reputable Architectural design firm of San Diego and its construction managerAirMaxx's statement in paragraph has no merit The statement only reflects the mere ignorance of AirMaxx and its staff about a $10MM construction project in City of SanDiego It is only after recruiting a third -party HVAC contractor , highly recommended by our engineer we came to know the we are not the only victim of AirMaxx's poor workmanship and very unprofessional servicesApparently , AirMaxx had been sued by other residents of southern California in the past for the same very reasonOur site manager made a poor judgement by recommending them to the owner without thorougly checking AirMaxx's work history , background and details of other lawsuits Once owner came to know that AirMaxx 's job performance was not satisfactory , zoning system of the A/C units engineered by AirMaxx is a total failure -owner decided to hold back $which is nothing compared to the large sum of money already collected by AirMaxx upfront Their faulty engineering skill caused us a huge financial damage for a very expensive house in this areaThere was a massive water damage upstairs and down stairs of the house, termite invasion locally in those water soaked areaAirMaxx had been requested number of times by various people who are involved in our construction project and each time AirMaxx declined to come outEach of these people can give their testimonial individually, if requested Owner had no other option but hiring immediately a third party reputable HVAC contractor to prevent any long term damage to a very expensive house, to find out the root causes of A/C malfunctioning, all damaged area including wet sheetrock, insulation had to be removed immediately to prevent any extended damage, dried wetted areas for over two weeks, termite treatment completed followed by all repair work by the newly hired HVAC contractor We have documented , photographed each and every steps of these damage recovery as a proof of evidence of a very poor workmanship of AirMaxx Construction completion date was delayed more than two months and so was delayed the motime of the owner for more than two months and thus incurring monetary loss due to AirMaxx's lack of work experience , knowledge and workmanshipWe would sincerely request Revdex.com to check out the work experience and knowledge of these type of contractors more closely to protect many other residents of southern California like this owner from being victim of a HVAC contractor like AirMaxxOwner has sought legal help to show how much damage it caused to a very expensive house due to AirMaxx's lack of experience , knowledge in the subject and very poor workmanship Regards, [redacted] - [redacted]
Everyone was extremely professional from start to finishThe receptionist who took my request was courteous and friendly The technician who came to the house, Yuri, was professional, courteous and knowledgeable He reviewed with me any changes to the system and costs involved Thank you Airmaxx! I will definitely use you again
Horrible customer service, June 7th, the Technician, Yuri, came and presented an estimate, we said we wanted the repairThe tech said he would contact us with repair dateA week went by, we called the office and the order was never placed so they scheduled for 6/to repairSame tech came and wanted over double the quoted amount...After multiple excuses, finally agreed to fix,for their quoted price but did not repair and rescheduled to 6/After waiting all day and no contact except when we called the office and told another tech would come, hours lattechYuri then called and said he will come on 6/At this point we have wasted days, we had a family bday scheduled for our son tomorrow that will now have to be rescheduledWorst business practice I have ever encountered, missed work hours, more hours will be missed Monday, didn't call when late, didnt keep appointments, my suggestion, avoid this company! Extremely dis-satisfied and almost a month without our A/C and still counting
Airmaxx respectfully disagrees with the owner’s complaint Airmaxx attempted to resolve this matter with the owner on several occasions but she was unreasonable and from Airmaxx’ perspective was looking for free work When Airmaxx’ owner contacted the owner to resolve this matter he was told “Do you know who I am” implying that because she is wealthy and influential she should be given special treatment Airmaxx’ owner explained that she was one of Airmaxx’ customers and all customers are provided the same high level of customer service Airmaxx understands that the owner is entirely rebuilding her large house without the assistance of either a licensed general contractor or an architect and Airmaxx believes this caused the problems experienced on the project On October 10, Airmaxx and the owner entered into a contract which set forth the scope of work that Airmaxx would be required to perform and the amount of money the owner would pay Airmaxx for the work From the onset of this project, the owner refused to follow the Contract and instead believed that she could direct Airmaxx to perform work outside the scope of the Contract Further, the owner entirely changed the Contract work many times resulting in change orders to the Contract and causing many problems on site Once the initial A/C install was complete the owner insisted that Airmaxx change the location of the A/C units Airmaxx, for customer service reasons, complied with this request and made changes without charging the owner After this, the owner demanded that Airmaxx change the entire configuration of the system Airmaxx, for customer service reasons, complied with this request and made changes without charging the owner After the above changes were made the owner continued to request changes to her A/C system outside the scope of the Contract Airmaxx informed the owner that Airmaxx would perform additional work but is now going to expect payment for work performed outside the scope of the Contract This upset the owner because she wanted to continue to direct Airmaxx to perform additional work without having to pay for the additional work The owner caused delays on the project by improperly coordinating Airmaxx’ work with other trades The owner failed to properly sequence the construction work which caused A/C units to be installed prior to construction work being entirely complete The owner wanted to install temporary thermostats to run the A/C units during construction Airmaxx advised against the installation of temporary thermostats because it can cause damage to the system and to propertyDespite Airmaxx’ advice the owner had temporary thermostats installed and ran the system prior to construction being completed Airmaxx has reviewed the damages allegedly caused by its work and disagrees with each assertion The alleged workmanship complaints were put together by a longtime competitor of Airmaxx in a very competitive San Diego HVAC market Airmaxx carefully reviewed the alleged workmanship issues because if Airmaxx believed it performed any work below industry standard or caused any damages Airmaxx would promptly without question compensate the owner All work Airmaxx performed on the project was to industry standard and passed all required inspections Airmaxx was not paid in full for the work it performed on the project / [redacted] Style Definitions */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Much of the statements made by AirMaxx are fabricated and not true to my knowledgeThe facts are the following: AirMaxx's proposed us to use a/c units (small and big with multiple combination of a/c units) It was not acceptable from aesthetic point of view and also their idea was to sell more units than needed so that they can collect more moneyThat proposal was never acceptedAirMaxx continued to demand larger and larger attic space for their multiple units Again we felt their proposed deign is not acceptable from the aesthetic point of viewThey finally sold the idea of zoning system and that was the proposal finally accepted by the owner not knowing that AirMaxx is either very inexperienced with zoning technology or, just simply ignorantAirMaxx collected money upfront instantly on the same day as they brought their product or, rendering their services keeping owner totally blindfolded as owner never got a chance to verify or, test to check what have been delivered or, how they workEach time owner called AirMaxx rep to come out and show the owner how their system works, AirMaxx rep refused to come out to give an orientation of their system At one point when owner insisted that their system does not work and he has to come out physically and show the owner how the system works Not only he refused to come out , he started yelling over phone using "*" wordsOwner said that he needs to know who he is talking to and advised him to be mutually respectful when we are talking business onlyOwner suggested him to find an attorney to contact the owner for any future communication as the owner refused to be harrassed and foul-mouthed repeatedly by AirMaxx repOur house is designed and supervised by a prominent local architect and a very well known structural engineer of San DiegoThe construction was under the supervision of a State of California licensed general contractor ( names can be verified from the City of San Diego permit department )AirMaxx's statement in paragraph two only exposes the height of ignorance of AirMaxx and its staffSuch statement makes us convinced that AirMaxx felt all along that they could get by with a very poor workmanship and extremely poor knowledge of A/C zoning technology as they felt that the house is being built without a registered architect/engineer and licensed general contractor and their work will never be properly checked out AirMaxx's proposal and its price included the installation of thermostats to complete their service independent of owner's decision of implementing Home Automation at a later stage of the construction They refused to provide those thermostats even they collected the money for those thermostats upfront Our construction work sequence was managed and dictated by a highly reputable Architectural design firm of San Diego and its construction managerAirMaxx's statement in paragraph has no merit The statement only reflects the mere ignorance of AirMaxx and its staff about a $10MM construction project in City of SanDiego It is only after recruiting a third -party HVAC contractor , highly recommended by our engineer we came to know the we are not the only victim of AirMaxx's poor workmanship and very unprofessional servicesApparently , AirMaxx had been sued by other residents of southern California in the past for the same very reasonOur site manager made a poor judgement by recommending them to the owner without thorougly checking AirMaxx's work history , background and details of other lawsuits Once owner came to know that AirMaxx 's job performance was not satisfactory , zoning system of the A/C units engineered by AirMaxx is a total failure -owner decided to hold back $which is nothing compared to the large sum of money already collected by AirMaxx upfront Their faulty engineering skill caused us a huge financial damage for a very expensive house in this areaThere was a massive water damage upstairs and down stairs of the house, termite invasion locally in those water soaked areaAirMaxx had been requested number of times by various people who are involved in our construction project and each time AirMaxx declined to come outEach of these people can give their testimonial individually, if requested Owner had no other option but hiring immediately a third party reputable HVAC contractor to prevent any long term damage to a very expensive house, to find out the root causes of A/C malfunctioning, all damaged area including wet sheetrock, insulation had to be removed immediately to prevent any extended damage, dried wetted areas for over two weeks, termite treatment completed followed by all repair work by the newly hired HVAC contractor We have documented , photographed each and every steps of these damage recovery as a proof of evidence of a very poor workmanship of AirMaxx Construction completion date was delayed more than two months and so was delayed the motime of the owner for more than two months and thus incurring monetary loss due to AirMaxx's lack of work experience , knowledge and workmanshipWe would sincerely request Revdex.com to check out the work experience and knowledge of these type of contractors more closely to protect many other residents of southern California like this owner from being victim of a HVAC contractor like AirMaxxOwner has sought legal help to show how much damage it caused to a very expensive house due to AirMaxx's lack of experience , knowledge in the subject and very poor workmanship Regards, [redacted] - [redacted]