Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ To whom may concern, This customer was contacted by our support team and issue is resolved and customer is satisfied
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ To whom may concern, As our stated policy we would not send print invoice for the accounts with less than $on billing per month, and for last three months customer consumed less than $We have asked him to check online ver of his invoices but he did not agree and asked to close his account, as a courtesy we have credit his account and they have no balance to pay with our services
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ We have contacted with this client and they have no more concernsThe issue is resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: the unauthorized charges total to $I have no idea how they came about he refunded amount of This company is fraudulent and steals its customer's money everyday without taking any responsibilityDuring my conversations with the service representative, she admitted that "their computer makes mistakes" but would not let me speak with a manager or give me any explanation to the reason they would not refund the correct amount of unauthorized chargesI will not accept the refund amount of because the actual amount of unauthorized charges is I greatly appreciate your help with this matter Sincerely, [redacted]
Our customer support has process a courtesy credit and as customer requested this account is closedthere are no other follows needs to be done on this case
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ To whom may concern, This customer was contacted by our support team and issue is resolved and customer is satisfied
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ To whom may concern, As our stated policy we would not send print invoice for the accounts with less than $on billing per month, and for last three months customer consumed less than $We have asked him to check online ver of his invoices but he did not agree and asked to close his account, as a courtesy we have credit his account and they have no balance to pay with our services
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ We have contacted with this client and they have no more concernsThe issue is resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: the unauthorized charges total to $I have no idea how they came about he refunded amount of This company is fraudulent and steals its customer's money everyday without taking any responsibilityDuring my conversations with the service representative, she admitted that "their computer makes mistakes" but would not let me speak with a manager or give me any explanation to the reason they would not refund the correct amount of unauthorized chargesI will not accept the refund amount of because the actual amount of unauthorized charges is I greatly appreciate your help with this matter Sincerely, [redacted]
Our customer support has process a courtesy credit and as customer requested this account is closedthere are no other follows needs to be done on this case