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AiroTrips.com Reviews (4)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] --- Hi ***,I received the email below from Airotrips on Friday and feel my complaint against this business has been resolved to my satisfactionCan you let me know what else you might need from me in order to mark this as resolved? Thank you, [redacted] ***---Dear Ms [redacted] ***,On behalf of Airotrips, I would like to express my deepest apologies for the behavior from one of our employeesOur customer support service is designed to alleviate customer frustration, not add to itWhen a problem of this nature occurs, we want to know about it and we thank you for bringing it to our attention as we want to deliver preferential treatment to all our customers Please accept our sincere apologies.Please be rest assured that the charge back you filed for your tickets have been considered and you don’t need to pay anything else.Thank you for informing us of this inexcusable incident.We hope you will accept our apology and will take all your complaints back and we will be grateful to you.Looking forward for your acknowledgement on the same.Best Regards,Team Airotrips

these people are a scam when I google *** airways I got this company the gentleman lied too me and said he works for *** airways and they are authorized to make changes on tickets in *** airways tickets if I pay them when I told him I just made the reservation not even hr ago he said same rules apply fee I did not believe him I asked to speak to supervisor he hung up on me 2nd person told me they were in chicago , 1st person told me they were in ohio and finally 3rd time I called she said she was in califorina I do not believe anything these workers say there number should not come up when googles *** airways as they have no dealings with *** airways

Dear Ms. [redacted],On behalf of Airotrips, I would like to express my deepest apologies for the behavior from one of our employees. Our customer support service is designed to alleviate customer frustration, not add to it. When a problem of this nature occurs, we want to know about it and...

we thank you for bringing it to our attention as we want to deliver preferential treatment to all our customers.  Please accept our sincere apologies.Please be rest assured that the charge back you filed for your tickets have been considered and you don’t need to pay anything else.Thank you for informing us of this inexcusable incident.We hope you will accept our apology and will take all your complaints back and we will be grateful to you.Looking forward for your acknowledgement on the same.Best Regards,Team Airotrips

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
---
Hi [redacted],I received the email below from Airotrips on Friday and feel my complaint against this business has been resolved to my satisfaction. Can you let me know what else you might need from me in order to mark this as resolved? Thank you,[redacted]---Dear Ms. [redacted],On behalf of Airotrips, I would like to express my deepest apologies for the behavior from one of our employees. Our customer support service is designed to alleviate customer frustration, not add to it. When a problem of this nature occurs, we want to know about it and we thank you for bringing it to our attention as we want to deliver preferential treatment to all our customers.  Please accept our sincere apologies.Please be rest assured that the charge back you filed for your tickets have been considered and you don’t need to pay anything else.Thank you for informing us of this inexcusable incident.We hope you will accept our apology and will take all your complaints back and we will be grateful to you.Looking forward for your acknowledgement on the same.Best Regards,Team Airotrips

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