airpark auto service

To Whom it May Concern,
 
I am presently out of town as of today, and will not be returning to the office until Monday, December 21st.  In reviewing my business emails prior to leaving the office yesterday evening, I attempted to view this email.  I was unable to access...

this information at the time, and called the Az Revdex.com and left a message to return my call.  I received a voice message saying that no one was available due to a training class that was in session.  I called first thing this morning and spoke with [redacted] at your Revdex.com office, who helped me with the proper information to be able to access this complaint.  I told [redacted] that I would not have access to a computer until this evening to give my initial response.I also was informed by Kevin K[redacted] one of our Service Managers at Airpark Auto Service this morning when he contacted me to let me know our customer had sent him an email with his complaint.
I respectfully request that I be given the opportunity to attempt to resolve this with our customer upon my return to town on the 21st.
Until then, I trust this correspondence will show my goof faith effort until I am able to review all of the service information and complaint fully.  I appreciate being given the opportunity to give a thoughtful and fair response once I have reviewed all the facts.
 
Sincerely,
 
Nadine G[redacted]
Owner
Airpark Auto Service

To Whom it May Concern,
 
I am presently out of town as of today, and will not be returning to the office until Monday, December 21st.  In reviewing my business emails prior to leaving the office yesterday evening, I attempted to view this email.  I was unable to access...

this information at the time, and called the Az Revdex.com and left a message to return my call.  I received a voice message saying that no one was available due to a training class that was in session.  I called first thing this morning and spoke with [redacted] at your Revdex.com office, who helped me with the proper information to be able to access this complaint.  I told [redacted] that I would not have access to a computer until this evening to give my initial response.I also was informed by Kevin K[redacted] one of our Service Managers at Airpark Auto Service this morning when he contacted me to let me know our customer had sent him an email with his complaint.
I respectfully request that I be given the opportunity to attempt to resolve this with our customer upon my return to town on the 21st.
Until then, I trust this correspondence will show my goof faith effort until I am able to review all of the service information and complaint fully.  I appreciate being given the opportunity to give a thoughtful and fair response once I have reviewed all the facts.
 
Sincerely,
 
Nadine G[redacted]
Owner
Airpark Auto Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that I am able to wait until 12/21/15 for the owner to review the facts of this matter.  I will wait until the business problem solves with me until I consider further action. 

Regards,

Review: Greetings Kevin,

I brought my son's car in a few days ago, a 2007 Pontiac Grand Prix, for service. It had an annoying cooling leak. Your shop replaced the radiator and checked the system for other possible problems. One of the reasons that we had the service done was to make a trip to California.

I was disappointed, to say the least, when I got a call from my son, who was stranded in the desert outside Blythe, this Saturday. I had to rent a car that was large enough to tow him all the way back to Scottsdale. His trip was ruined obviously.

Upon examination, the vehicle had overheated and lost all the coolant. Some type of oil, possibly transmission oil, had been spewed all over the left component of the engine. I tightened a nut that goes to a valve along the upper left of the radiator. I do not know what this is to; the last time I replaced a radiator it had an upper and lower hose connections and that is all...

We need to schedule an appointment so that I can supervise a mechanic in looking at the car; ASAP.

Again, I am very disappointed that I would pay this amount of money for a job that was obviously not done correctly. The emotional component of peace of mind of a not having my son stranded away from home, is the main reason that I chose your shop over others that I considered.

Please contact me at [redacted] so that we can schedule as soon as possible.

Thank you.Desired Settlement: Repair vehicle correctly

Business

Response:

To Whom it May Concern, I am presently out of town as of today, and will not be returning to the office until Monday, December 21st. In reviewing my business emails prior to leaving the office yesterday evening, I attempted to view this email. I was unable to access this information at the time, and called the Az Revdex.com and left a message to return my call. I received a voice message saying that no one was available due to a training class that was in session. I called first thing this morning and spoke with [redacted] at your Revdex.com office, who helped me with the proper information to be able to access this complaint. I told [redacted] that I would not have access to a computer until this evening to give my initial response.I also was informed by Kevin K[redacted] one of our Service Managers at Airpark Auto Service this morning when he contacted me to let me know our customer had sent him an email with his complaint.I respectfully request that I be given the opportunity to attempt to resolve this with our customer upon my return to town on the 21st.Until then, I trust this correspondence will show my goof faith effort until I am able to review all of the service information and complaint fully. I appreciate being given the opportunity to give a thoughtful and fair response once I have reviewed all the facts. Sincerely, Nadine G[redacted]OwnerAirpark Auto Service[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that I am able to wait until 12/21/15 for the owner to review the facts of this matter. I will wait until the business problem solves with me until I consider further action.

Regards,